SPACE EXPLORATION TECHNOLOGIES CORP
Technical Support Associate (Starlink) - Aviation
SPACE EXPLORATION TECHNOLOGIES CORP, Woodinville, Washington, United States, 98072
Overview
Technical Support Associate (Starlink) - Aviation. SpaceX is developing mobility solutions for aircraft using Starlink to provide in-flight connectivity and an exceptional customer experience. As a Technical Support Associate - Aviation, you will triage, troubleshoot, and resolve technical aviation issues experienced by customers. You will support activations, investigations, and identify gaps to improve our customers' experience. We are seeking problem solvers who move quickly, proactively, and are obsessed with the success of our aviation customers. Responsibilities
Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX Provide technical support to customers using hardware, software, and network expertise Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business Collaborate with internal teams, including the Aviation Specialists and Engineering, to create and improve troubleshooting workflows and monitoring tools and resolve technical root cause issues Create and maintain internal Knowledge Base & Help Center collateral Debug and root cause hardware and software issues Troubleshoot application/hardware issues Basic Qualifications
High school diploma or equivalency certificate 1+ years of experience in a front-line technical support role diagnosing, troubleshooting, or repairing technology products Preferred Skills and Experience
Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. Experience configuring and troubleshooting Windows, Linux, iOS, etc. Experience actively using and learning about consumer electronics Experience debugging Wi-Fi and router functions Experience using SQL in a work environment Excellent problem-solving skills Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into simple explanations Strong attention to detail and time management skills Demonstrated experience in a high-growth, fast-paced environment Written/verbal business fluency in Spanish, German, French, Portuguese, Greek, Italian, and/or Ukrainian Additional Requirements
Must be available to work scheduled shifts, including holidays This is not a remote position and will require relocation if not already local to the Woodinville, WA area Must be available for one of the following shifts: Shift Alpha: Mon-Thu 12:00AM 10:30AM PST Shift Bravo: Mon-Thu 10:30AM 9:00PM PST Shift Charlie: Thu-Mon 12:00AM 10:30AM PST Shift Delta: Fri-Mon 6:00AM 4:30PM PST Shift Echo: Fri-Mon 1:30PM 12:00AM PST Shift Falcon: Tue-Fri 6:00AM 4:30PM PST Compensation and Benefits
Pay range: Technical Support Associate/Level 1: $29.00/hour Technical Support Associate/Level 2: $31.50/hour Technical Support Associate/Level 3: $34.50/hour Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience. Base salary is one part of SpaceX total rewards. You may also be eligible for long-term incentives (stock or stock options), discretionary bonuses, and an Employee Stock Purchase Plan. You will have access to medical, vision, and dental coverage, a 401(k), disability and life insurance, paid parental leave, and other discounts and perks. You may accrue paid vacation and holidays. Washington State paid sick time applies. Company shuttles are offered for some commuting options to the SpaceX Redmond office. Equal Opportunity and Compliance
SpaceX is an Equal Opportunity Employer; employment is based on merit and qualifications and not on protected status. Applicants requiring reasonable accommodation may contact EEOCompliance@spacex.com. To comply with U.S. export regulations (ITAR), eligibility includes U.S. citizenship or lawful permanent residency, or other authorized statuses as defined by ITAR. Details are provided in the job posting. #J-18808-Ljbffr
Technical Support Associate (Starlink) - Aviation. SpaceX is developing mobility solutions for aircraft using Starlink to provide in-flight connectivity and an exceptional customer experience. As a Technical Support Associate - Aviation, you will triage, troubleshoot, and resolve technical aviation issues experienced by customers. You will support activations, investigations, and identify gaps to improve our customers' experience. We are seeking problem solvers who move quickly, proactively, and are obsessed with the success of our aviation customers. Responsibilities
Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX Provide technical support to customers using hardware, software, and network expertise Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business Collaborate with internal teams, including the Aviation Specialists and Engineering, to create and improve troubleshooting workflows and monitoring tools and resolve technical root cause issues Create and maintain internal Knowledge Base & Help Center collateral Debug and root cause hardware and software issues Troubleshoot application/hardware issues Basic Qualifications
High school diploma or equivalency certificate 1+ years of experience in a front-line technical support role diagnosing, troubleshooting, or repairing technology products Preferred Skills and Experience
Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. Experience configuring and troubleshooting Windows, Linux, iOS, etc. Experience actively using and learning about consumer electronics Experience debugging Wi-Fi and router functions Experience using SQL in a work environment Excellent problem-solving skills Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into simple explanations Strong attention to detail and time management skills Demonstrated experience in a high-growth, fast-paced environment Written/verbal business fluency in Spanish, German, French, Portuguese, Greek, Italian, and/or Ukrainian Additional Requirements
Must be available to work scheduled shifts, including holidays This is not a remote position and will require relocation if not already local to the Woodinville, WA area Must be available for one of the following shifts: Shift Alpha: Mon-Thu 12:00AM 10:30AM PST Shift Bravo: Mon-Thu 10:30AM 9:00PM PST Shift Charlie: Thu-Mon 12:00AM 10:30AM PST Shift Delta: Fri-Mon 6:00AM 4:30PM PST Shift Echo: Fri-Mon 1:30PM 12:00AM PST Shift Falcon: Tue-Fri 6:00AM 4:30PM PST Compensation and Benefits
Pay range: Technical Support Associate/Level 1: $29.00/hour Technical Support Associate/Level 2: $31.50/hour Technical Support Associate/Level 3: $34.50/hour Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience. Base salary is one part of SpaceX total rewards. You may also be eligible for long-term incentives (stock or stock options), discretionary bonuses, and an Employee Stock Purchase Plan. You will have access to medical, vision, and dental coverage, a 401(k), disability and life insurance, paid parental leave, and other discounts and perks. You may accrue paid vacation and holidays. Washington State paid sick time applies. Company shuttles are offered for some commuting options to the SpaceX Redmond office. Equal Opportunity and Compliance
SpaceX is an Equal Opportunity Employer; employment is based on merit and qualifications and not on protected status. Applicants requiring reasonable accommodation may contact EEOCompliance@spacex.com. To comply with U.S. export regulations (ITAR), eligibility includes U.S. citizenship or lawful permanent residency, or other authorized statuses as defined by ITAR. Details are provided in the job posting. #J-18808-Ljbffr