RJ Young
Join to apply for the
Senior Account Manager
role at
RJ Young 1 week ago Be among the first 25 applicants Join to apply for the
Senior Account Manager
role at
RJ Young Get AI-powered advice on this job and more exclusive features. Summary/Objectives
The Senior Account Manager serves as the primary liaison between the company and its key clients, ensuring strong relationships, high customer satisfaction, and continued business growth. This role focuses on understanding client needs, aligning Managed IT services to business goals, and driving revenue expansion through strategic account management. The ideal candidate possesses deep knowledge of MSP services, including cloud computing, cybersecurity, IT infrastructure, and managed support. Summary/Objectives
The Senior Account Manager serves as the primary liaison between the company and its key clients, ensuring strong relationships, high customer satisfaction, and continued business growth. This role focuses on understanding client needs, aligning Managed IT services to business goals, and driving revenue expansion through strategic account management. The ideal candidate possesses deep knowledge of MSP services, including cloud computing, cybersecurity, IT infrastructure, and managed support.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Develop and nurture long-term relationships with clients to ensure retention, satisfaction, and business growth. Act as the primary point of contact for client escalations, ensuring timely issue resolution and service excellence. Identify opportunities for service expansion, including upselling and cross-selling of MSP solutions. Partner with internal teams (technical support, project management, and sales) to ensure seamless service delivery. Conduct regular business reviews with clients, providing performance insights and proactive recommendations. Stay informed about industry trends and emerging technologies, advising clients on best practices and IT strategies. Monitor contract renewals, ensuring timely communication and negotiation of terms. Assist in the development of customized IT roadmaps for clients to enhance their operational efficiency. Represent the company at industry conferences, networking events, and client meetings. Maintain accurate client records, contracts, and account activities in all RJ Young systems. Hold a working understanding of all RJ Young technology tools and solutions.
Work Environment
This position operates in a professional office environment with remote work flexibility. The role involves daily use of computers, phones, and standard office equipment.
Physical Demands
The ability to sit for long periods of time, and lift and move 25lbs of equipment.
Position Type/Expected Hours of Work
Standard business hours (MondayFriday), 40+ hours per week, with occasional evening or weekend meetings/events as needed. Clients may be in different time zone and flexibility to match their schedules will be needed.
Travel
Expected travel to client sites (20-30%), must have reliable transportation. Occasional travel to attend trainings or meeting.
Required Education And Experience
3+ years of account management experience in the MSP, IT services, or technology sector. Strong background in client relationship management and IT service sales. High School diploma or equivalent
Preferred Education And Experience
College degree in Business, Information Technology, or a related field. Industry certifications (e.g., CompTIA, ITIL, Microsoft, AWS, Cisco). Hands-on experience with MSP service models and IT solution consulting.
Work Authorization/Security Clearance (if applicable)
Must be United States citizen. May require security clearance for government-related contracts.
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
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Senior Account Manager
role at
RJ Young 1 week ago Be among the first 25 applicants Join to apply for the
Senior Account Manager
role at
RJ Young Get AI-powered advice on this job and more exclusive features. Summary/Objectives
The Senior Account Manager serves as the primary liaison between the company and its key clients, ensuring strong relationships, high customer satisfaction, and continued business growth. This role focuses on understanding client needs, aligning Managed IT services to business goals, and driving revenue expansion through strategic account management. The ideal candidate possesses deep knowledge of MSP services, including cloud computing, cybersecurity, IT infrastructure, and managed support. Summary/Objectives
The Senior Account Manager serves as the primary liaison between the company and its key clients, ensuring strong relationships, high customer satisfaction, and continued business growth. This role focuses on understanding client needs, aligning Managed IT services to business goals, and driving revenue expansion through strategic account management. The ideal candidate possesses deep knowledge of MSP services, including cloud computing, cybersecurity, IT infrastructure, and managed support.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Develop and nurture long-term relationships with clients to ensure retention, satisfaction, and business growth. Act as the primary point of contact for client escalations, ensuring timely issue resolution and service excellence. Identify opportunities for service expansion, including upselling and cross-selling of MSP solutions. Partner with internal teams (technical support, project management, and sales) to ensure seamless service delivery. Conduct regular business reviews with clients, providing performance insights and proactive recommendations. Stay informed about industry trends and emerging technologies, advising clients on best practices and IT strategies. Monitor contract renewals, ensuring timely communication and negotiation of terms. Assist in the development of customized IT roadmaps for clients to enhance their operational efficiency. Represent the company at industry conferences, networking events, and client meetings. Maintain accurate client records, contracts, and account activities in all RJ Young systems. Hold a working understanding of all RJ Young technology tools and solutions.
Work Environment
This position operates in a professional office environment with remote work flexibility. The role involves daily use of computers, phones, and standard office equipment.
Physical Demands
The ability to sit for long periods of time, and lift and move 25lbs of equipment.
Position Type/Expected Hours of Work
Standard business hours (MondayFriday), 40+ hours per week, with occasional evening or weekend meetings/events as needed. Clients may be in different time zone and flexibility to match their schedules will be needed.
Travel
Expected travel to client sites (20-30%), must have reliable transportation. Occasional travel to attend trainings or meeting.
Required Education And Experience
3+ years of account management experience in the MSP, IT services, or technology sector. Strong background in client relationship management and IT service sales. High School diploma or equivalent
Preferred Education And Experience
College degree in Business, Information Technology, or a related field. Industry certifications (e.g., CompTIA, ITIL, Microsoft, AWS, Cisco). Hands-on experience with MSP service models and IT solution consulting.
Work Authorization/Security Clearance (if applicable)
Must be United States citizen. May require security clearance for government-related contracts.
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Technology, Information and Internet Referrals increase your chances of interviewing at RJ Young by 2x Get notified about new Senior Account Manager jobs in
Madison, AL . Senior Business Account Executive, SMB Direct Sales (Outside Sales)
SaaS Account Manager (OTE $150,000/year USD), CXT Software
Huntsville, AL $101,400.00-$205,400.00 1 day ago National Accounts Manager - Farm & Regional Home Centers
Huntsville, AL $60,000.00-$90,000.00 3 months ago Commerical Insurance Account Manager (Remote: Southeast)
Huntsville, AL $70,000.00-$90,000.00 3 months ago Huntsville, AL $75,000.00-$95,000.00 1 day ago Athens, AL $55,000.00-$70,000.00 2 days ago Commercial Insurance Account Manager - Construction (Remote)
Huntsville, AL $70,000.00-$90,000.00 3 months ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr