DivvyCloud
Overview
Technical Support Engineer I - Hybrid, Tampa. We are seeking a full-time Technical Support Engineer I based out of the Rapid7 office in Tampa, Florida. In this role you will support customers by using networking skills to troubleshoot complex issues via phone, email, and video conferencing. This is a hybrid role: 3 days onsite, 2 days remote. The Team
Our growing Technical Support team seeks candidates who are passionate about providing exceptional customer experiences by solving complex technical problems. The Role
As a Technical Support Engineer, you will provide exceptional support experiences to a wide range of technical and security-focused audiences. This role offers an exciting opportunity to immerse yourself in a fast-paced environment with growth opportunities. Responsibilities
Support customers successfully setting up and troubleshooting issues within their vulnerability scanning infrastructure Create innovative workflows to analyze large log files to resolve reported issues Utilize available resources to learn, troubleshoot, and reproduce customer issues Collaborate with teams locally and globally, including Engineering and Product, to drive issue resolution Learn and expand knowledge of the Vulnerability Management Platform to become a subject matter expert Troubleshoot investigations and identify defects or false positive alerts The skills youll bring
Minimum of 1 year of experience in a customer-facing role Demonstrable command of administering multiple operating systems (Linux, Windows, MacOS) Understanding of log analysis methods (using regex to debug large log files) Demonstrable usage of packet inspection, pcaps, Wireshark, Procmon Troubleshooting and understanding of network architecture Excellent problem solving and critical thinking skills Excellent verbal and written communication Cross-functional teamwork: Collaboration with global product teams and engineering to drive issue resolution and ensure a seamless customer support experience Exceptional communication: Ability to articulate complex information clearly and concisely to diverse audiences, ensuring understanding and efficient issue resolution with internal teams and external customers Strong time management: Ability to balance active cases, backlog, and priorities to meet service goals We believe the best ideas come from multi-dimensional teams. If you are excited about this role and feel your experience can make an impact, please apply today. About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, industry, and communities. We challenge whats possible and drive extraordinary impact by harnessing our collective expertise and passion. We offer a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against threats means we continue to push the envelope as we have for the past 20 years. If youre ready to solve some of the toughest challenges in cybersecurity, join us and take command of your career. #LI-MC2 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other status protected by applicable national, federal, state, or local law. #J-18808-Ljbffr
Technical Support Engineer I - Hybrid, Tampa. We are seeking a full-time Technical Support Engineer I based out of the Rapid7 office in Tampa, Florida. In this role you will support customers by using networking skills to troubleshoot complex issues via phone, email, and video conferencing. This is a hybrid role: 3 days onsite, 2 days remote. The Team
Our growing Technical Support team seeks candidates who are passionate about providing exceptional customer experiences by solving complex technical problems. The Role
As a Technical Support Engineer, you will provide exceptional support experiences to a wide range of technical and security-focused audiences. This role offers an exciting opportunity to immerse yourself in a fast-paced environment with growth opportunities. Responsibilities
Support customers successfully setting up and troubleshooting issues within their vulnerability scanning infrastructure Create innovative workflows to analyze large log files to resolve reported issues Utilize available resources to learn, troubleshoot, and reproduce customer issues Collaborate with teams locally and globally, including Engineering and Product, to drive issue resolution Learn and expand knowledge of the Vulnerability Management Platform to become a subject matter expert Troubleshoot investigations and identify defects or false positive alerts The skills youll bring
Minimum of 1 year of experience in a customer-facing role Demonstrable command of administering multiple operating systems (Linux, Windows, MacOS) Understanding of log analysis methods (using regex to debug large log files) Demonstrable usage of packet inspection, pcaps, Wireshark, Procmon Troubleshooting and understanding of network architecture Excellent problem solving and critical thinking skills Excellent verbal and written communication Cross-functional teamwork: Collaboration with global product teams and engineering to drive issue resolution and ensure a seamless customer support experience Exceptional communication: Ability to articulate complex information clearly and concisely to diverse audiences, ensuring understanding and efficient issue resolution with internal teams and external customers Strong time management: Ability to balance active cases, backlog, and priorities to meet service goals We believe the best ideas come from multi-dimensional teams. If you are excited about this role and feel your experience can make an impact, please apply today. About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, industry, and communities. We challenge whats possible and drive extraordinary impact by harnessing our collective expertise and passion. We offer a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against threats means we continue to push the envelope as we have for the past 20 years. If youre ready to solve some of the toughest challenges in cybersecurity, join us and take command of your career. #LI-MC2 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other status protected by applicable national, federal, state, or local law. #J-18808-Ljbffr