Tyler Technologies
Software Support Specialist
Apply Online Responsibilities: Provides high-level diagnosis to staff, and takes over open issues as needed. Provides inbound support via phone, web, or email to resolve complex client inquiries and problems effectively and efficiently. Analyzes data reports, forms, and web technologies. Communicates responsibly with all parties involved in issue resolution to meet and manage client expectations.
Uses Tyler's client management system to create, track, and update details on client issues. Submits client issues to development or implementation teams for resolution, as needed. Performs Quality Assurance testing for software upgrades/changes and analyzes results to ensure proper software performance. Provides training to client end-users via phone or webinar. Creates or enhances documentation throughout the support process. Contributes to the company knowledge library and Tyler Community. Participates in Early Adopter activities and User Group meetings. Mentors new staff to ensure ongoing guidance. Reviews release documentation and provides feedback. Participates in transitional services for new clients post-launch. Trains new staff on product support and departmental procedures. Provides input for staff performance evaluations. Expands technological skills and knowledge of Tyler products. Adheres to company policies outlined in the Employee and Safety Handbooks, including safety, EEO, ethics, and anti-harassment policies.
Qualifications:
Bachelor's degree in a related field or equivalent experience. Excellent interpersonal skills. Effective decision-making and problem-solving skills, especially with complex issues. Strong organizational and analytical skills in a technical environment. Excellent written and verbal communication skills. Solid understanding of database structures and SQL proficiency preferred. Experience with .NET framework, HTML, XSL, XML preferred. Knowledge of Microsoft Office and software development tools is a plus.
Location
College Station, Texas | Troy, Michigan Travel
0-5% Benefits and Company Culture
Great place to work and grow your career, with competitive benefits supporting health and financial wellness. We are committed to diversity and inclusion, and prioritize employee well-being. Additional Notes
Candidate must pass a federal background check. Tyler Technologies is an equal opportunity employer and provides accommodations for applicants with disabilities. Apply Online Requisition Number: 2024-5352 Tyler is proud to be an equal opportunity employer. All qualified applicants will receive consideration regardless of race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or other protected status. For accommodations, contact jobs@tylertech.com or call 800.646.2633 ext. 791008. #J-18808-Ljbffr
Apply Online Responsibilities: Provides high-level diagnosis to staff, and takes over open issues as needed. Provides inbound support via phone, web, or email to resolve complex client inquiries and problems effectively and efficiently. Analyzes data reports, forms, and web technologies. Communicates responsibly with all parties involved in issue resolution to meet and manage client expectations.
Uses Tyler's client management system to create, track, and update details on client issues. Submits client issues to development or implementation teams for resolution, as needed. Performs Quality Assurance testing for software upgrades/changes and analyzes results to ensure proper software performance. Provides training to client end-users via phone or webinar. Creates or enhances documentation throughout the support process. Contributes to the company knowledge library and Tyler Community. Participates in Early Adopter activities and User Group meetings. Mentors new staff to ensure ongoing guidance. Reviews release documentation and provides feedback. Participates in transitional services for new clients post-launch. Trains new staff on product support and departmental procedures. Provides input for staff performance evaluations. Expands technological skills and knowledge of Tyler products. Adheres to company policies outlined in the Employee and Safety Handbooks, including safety, EEO, ethics, and anti-harassment policies.
Qualifications:
Bachelor's degree in a related field or equivalent experience. Excellent interpersonal skills. Effective decision-making and problem-solving skills, especially with complex issues. Strong organizational and analytical skills in a technical environment. Excellent written and verbal communication skills. Solid understanding of database structures and SQL proficiency preferred. Experience with .NET framework, HTML, XSL, XML preferred. Knowledge of Microsoft Office and software development tools is a plus.
Location
College Station, Texas | Troy, Michigan Travel
0-5% Benefits and Company Culture
Great place to work and grow your career, with competitive benefits supporting health and financial wellness. We are committed to diversity and inclusion, and prioritize employee well-being. Additional Notes
Candidate must pass a federal background check. Tyler Technologies is an equal opportunity employer and provides accommodations for applicants with disabilities. Apply Online Requisition Number: 2024-5352 Tyler is proud to be an equal opportunity employer. All qualified applicants will receive consideration regardless of race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or other protected status. For accommodations, contact jobs@tylertech.com or call 800.646.2633 ext. 791008. #J-18808-Ljbffr