HR Force International
Customer Success Lead - RegTech & IDV Solutions
HR Force International, Mc Lean, Virginia, us, 22107
We are seeking an experienced
Customer Success Lead
with a proven background in
RegTech (Regulatory Technology) and Identity Verification (IDV)
to join our growing team at
Programmers Force . In this role, you will drive customer satisfaction, retention, and expansion by ensuring our clients maximize value from our solutions. The ideal candidate will bring strong expertise in
compliance, fraud prevention, KYC/AML workflows, and ID verification technologies . You will collaborate closely with clients, internal teams, and senior leadership to build trusted relationships, lead onboarding, and proactively address customer challenges. Key Responsibilities:
Lead and manage customer success initiatives for RegTech & IDV clients. Serve as the primary point of contact for enterprise customers, ensuring their goals are met. Develop deep understanding of client compliance needs (AML, KYC, KYB, fraud detection). Drive
onboarding, training, adoption, and engagement
strategies for clients. Partner with Product, Sales, and Engineering teams to ensure customer feedback informs product improvements. Monitor
customer health scores , usage metrics, and proactively address risks of churn. Build
long-term relationships
with clients, ensuring high retention and renewal rates. Create
playbooks and best practices
for scaling customer success in RegTech/IDV solutions. Mentor and guide junior customer success managers/executives. Requirements 5+ years of experience
in Customer Success / Account Management within
RegTech, Compliance, or ID Verification (IDV)
sector. Strong understanding of
AML, KYC, KYB, transaction monitoring, fraud detection, and regulatory compliance workflows . Hands-on experience working with
global enterprise clients
in financial services, fintech, or compliance-driven industries. Excellent communication and relationship management skills. Strong problem-solving mindset with the ability to translate customer needs into actionable solutions. Leadership skills to
guide a customer success team
and drive cross-functional alignment.
Customer Success Lead
with a proven background in
RegTech (Regulatory Technology) and Identity Verification (IDV)
to join our growing team at
Programmers Force . In this role, you will drive customer satisfaction, retention, and expansion by ensuring our clients maximize value from our solutions. The ideal candidate will bring strong expertise in
compliance, fraud prevention, KYC/AML workflows, and ID verification technologies . You will collaborate closely with clients, internal teams, and senior leadership to build trusted relationships, lead onboarding, and proactively address customer challenges. Key Responsibilities:
Lead and manage customer success initiatives for RegTech & IDV clients. Serve as the primary point of contact for enterprise customers, ensuring their goals are met. Develop deep understanding of client compliance needs (AML, KYC, KYB, fraud detection). Drive
onboarding, training, adoption, and engagement
strategies for clients. Partner with Product, Sales, and Engineering teams to ensure customer feedback informs product improvements. Monitor
customer health scores , usage metrics, and proactively address risks of churn. Build
long-term relationships
with clients, ensuring high retention and renewal rates. Create
playbooks and best practices
for scaling customer success in RegTech/IDV solutions. Mentor and guide junior customer success managers/executives. Requirements 5+ years of experience
in Customer Success / Account Management within
RegTech, Compliance, or ID Verification (IDV)
sector. Strong understanding of
AML, KYC, KYB, transaction monitoring, fraud detection, and regulatory compliance workflows . Hands-on experience working with
global enterprise clients
in financial services, fintech, or compliance-driven industries. Excellent communication and relationship management skills. Strong problem-solving mindset with the ability to translate customer needs into actionable solutions. Leadership skills to
guide a customer success team
and drive cross-functional alignment.