HR Force International
Customer Success Executive - RegTech & IDV Solutions
HR Force International, New York, New York, United States
We are looking for a
Customer Success Representative
with hands-on experience in
RegTech and Identity Verification (IDV)
solutions to join our team at
Programmers Force . This role will focus on building strong client relationships, ensuring smooth onboarding, and supporting customers to achieve success with our compliance and fraud-prevention technologies. The ideal candidate will understand
KYC, AML, KYB, and regulatory compliance workflows
and have experience working with customers in the fintech, banking, or compliance sectors. You will act as a trusted advisor, guiding customers in the effective use of our solutions while ensuring high satisfaction and retention.
Key Responsibilities: Serve as the
day-to-day point of contact
for assigned clients. Assist in
onboarding and training
clients on RegTech & IDV solutions. Monitor customer usage and proactively support adoption of features. Handle customer queries, resolve issues, and escalate to technical teams when needed. Work closely with
Customer Success Leads/Managers
to execute client success strategies. Maintain
customer health metrics
and prepare reports on engagement and satisfaction. Collect and relay
customer feedback
to Product & Engineering teams for improvements. Support contract renewals and upselling opportunities by ensuring customer satisfaction. Requirements 2–4 years of experience
in Customer Success, Account Management, or Client Support within
RegTech, Compliance, or ID Verification (IDV) . Knowledge of
KYC/AML, fraud detection, compliance regulations, and ID verification processes . Strong communication and problem-solving skills with a
customer-first mindset . Experience working with
enterprise or fintech clients
is highly desirable. Ability to manage multiple client accounts and maintain relationships effectively. Collaborative approach with the ability to work cross-functionally.
Customer Success Representative
with hands-on experience in
RegTech and Identity Verification (IDV)
solutions to join our team at
Programmers Force . This role will focus on building strong client relationships, ensuring smooth onboarding, and supporting customers to achieve success with our compliance and fraud-prevention technologies. The ideal candidate will understand
KYC, AML, KYB, and regulatory compliance workflows
and have experience working with customers in the fintech, banking, or compliance sectors. You will act as a trusted advisor, guiding customers in the effective use of our solutions while ensuring high satisfaction and retention.
Key Responsibilities: Serve as the
day-to-day point of contact
for assigned clients. Assist in
onboarding and training
clients on RegTech & IDV solutions. Monitor customer usage and proactively support adoption of features. Handle customer queries, resolve issues, and escalate to technical teams when needed. Work closely with
Customer Success Leads/Managers
to execute client success strategies. Maintain
customer health metrics
and prepare reports on engagement and satisfaction. Collect and relay
customer feedback
to Product & Engineering teams for improvements. Support contract renewals and upselling opportunities by ensuring customer satisfaction. Requirements 2–4 years of experience
in Customer Success, Account Management, or Client Support within
RegTech, Compliance, or ID Verification (IDV) . Knowledge of
KYC/AML, fraud detection, compliance regulations, and ID verification processes . Strong communication and problem-solving skills with a
customer-first mindset . Experience working with
enterprise or fintech clients
is highly desirable. Ability to manage multiple client accounts and maintain relationships effectively. Collaborative approach with the ability to work cross-functionally.