Chesterfield County, VA
Customer Service Representative
Chesterfield County, VA, Chesterfield, Virginia, United States, 23838
Salary:
$40,665.00 - $54,897.00 Annually Location :
Chesterfield, VA Job Type:
Full-Time Job Number:
26-00199 Department:
Utilities Opening Date:
09/15/2025 Closing Date:
9/21/2025 11:59 PM Eastern
Minimum Qualifications
High School Diploma or GED; one year of customer service, data processing experience; or an equivalent combination of training and experience. Must be multi-tasked oriented and able to work under stressful and demanding situations. Good oral/written communication and interpersonal skills, organizational skills, good typing skills with speed and accuracy a must with good penmanship required. PC experience in Microsoft Word, Excel, and mainframe required.
Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Duties
Functions include but are not limited to answering phone calls, greeting walk-in customers, dispatching customer complaints or request over two-way radio to field crews, logging and retrieving customer data from database, providing assistance to office staff, utilize department GIS and work order management systems, other duties as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
PLEASE NOTE:
Previous applicants do not need to re-apply. Applications will remain under consideration until position is filled.
Shift
Monday - Friday; 7:30 a.m. - 4:00 p.m. Work Location
Utilities Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion For information on county benefits, view 01
Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
Yes No
02
How many years of experience do you have using Microsoft Office software to include Word, Excel, Access and Outlook? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
Less than 1 year 1 - 3 years 3 - 5 years 5 - 10 years 10 - 15 years More than 15 years
03
How many years of customer service experience do you have to including assisting customers in person? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)
Less than 1 year 1 - 3 years 3 - 5 years 5 - 10 years 10 - 15 years More than 15 years
04
How many years of work experience do you have dispatching calls over two-way radio? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
Less than 1 year 1 - 3 years 3 - 5 years 5 - 10 years 10 - 15 years More than 15 years
Required Question
$40,665.00 - $54,897.00 Annually Location :
Chesterfield, VA Job Type:
Full-Time Job Number:
26-00199 Department:
Utilities Opening Date:
09/15/2025 Closing Date:
9/21/2025 11:59 PM Eastern
Minimum Qualifications
High School Diploma or GED; one year of customer service, data processing experience; or an equivalent combination of training and experience. Must be multi-tasked oriented and able to work under stressful and demanding situations. Good oral/written communication and interpersonal skills, organizational skills, good typing skills with speed and accuracy a must with good penmanship required. PC experience in Microsoft Word, Excel, and mainframe required.
Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Duties
Functions include but are not limited to answering phone calls, greeting walk-in customers, dispatching customer complaints or request over two-way radio to field crews, logging and retrieving customer data from database, providing assistance to office staff, utilize department GIS and work order management systems, other duties as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
PLEASE NOTE:
Previous applicants do not need to re-apply. Applications will remain under consideration until position is filled.
Shift
Monday - Friday; 7:30 a.m. - 4:00 p.m. Work Location
Utilities Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion For information on county benefits, view 01
Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
Yes No
02
How many years of experience do you have using Microsoft Office software to include Word, Excel, Access and Outlook? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
Less than 1 year 1 - 3 years 3 - 5 years 5 - 10 years 10 - 15 years More than 15 years
03
How many years of customer service experience do you have to including assisting customers in person? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)
Less than 1 year 1 - 3 years 3 - 5 years 5 - 10 years 10 - 15 years More than 15 years
04
How many years of work experience do you have dispatching calls over two-way radio? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
Less than 1 year 1 - 3 years 3 - 5 years 5 - 10 years 10 - 15 years More than 15 years
Required Question