Fisher's Technology
Overview
Fishers Technology
is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. Fishers mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. We do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the Best Places to Work in Idaho for the last sixteen years. Learn more at www.fisherstech.com. Position Summary
Fishers Technology IT Team is seeking to fill our Tech Support III, Engineer position with a qualified individual who has strong attention to detail, is process and detail oriented, and provides exceptional customer experience. This position is responsible for a wide range of projects, handling technical escalations, and contributing to technical development within our managed services team. Responsibilities
Configure, deploy, manage and support Microsoft 365 tenants, including Exchange, SharePoint, Teams, OneDrive, and other cloud services. Administration and support of client virtualization environments including VMware vSphere, and Hyper-V. Configure, implement, and support multiple vendor network environments including Meraki, Ubiquiti, Cisco, Fortinet, routers, switches, and wireless access points. Implement, troubleshoot, and resolve complex network issues, including connectivity, routing, and cyber security incident response ensuring compliance and industry best practices. Serve as the highest-level escalation point for complex technical issues, collaborating with client stakeholders, vendors, and internal technicians to resolve escalated tickets promptly. Maintain up-to-date knowledge of industry trends, emerging technologies, and security threats, ensuring proactive resolutions and updates to best practices across our client environments. Lead and assist in the planning, implementation, and execution of network, server, and cloud infrastructure projects (e.g., migrations, upgrades, new deployments). Collaborate with internal and client stakeholders to define technical requirements, project timelines, and resource allocation for system upgrades and new technology deployments. Provide technical leadership and mentorship to internal team members, sharing expertise and promoting knowledge sharing within the team. Assist with training and onboarding new employees on technology platforms, tools, and best practices. Generate reports on performance, security incidents, and project status for upper management and client stakeholders. Take ownership of complex technical issues, performing thorough troubleshooting and root cause analysis to resolve and document critical client incidents. Maintain accurate client and ticketing documentation for system configurations, network topologies, and troubleshooting procedures. Ensure that all projects and system implementations are well-documented, and that proper training is provided to the client stakeholders and internal technical teams. Technical Qualifications
In-depth experience in the administration, configuration, and troubleshooting of Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive, etc.). Knowledge of PowerShell for Microsoft 365 automation and scripting tasks. Strong understanding of Microsoft 365 licensing models and subscription management. Extensive experience with VMware vSphere, ESXi, vCenter, and HyperV environments. Expertise in configuring and supporting enterprise and small business firewall solutions (Cisco, Fortinet, Palo Alto, Meraki, etc.). Deep knowledge of TCP/IP networking, VLANs, DNS, DHCP, and VPN technologies. Experience in implementing and troubleshooting network security policies, firewall rules, NAT configurations, and VPN solutions. Experience with SD-WAN technologies and cloud-based network solutions. Certifications
Microsoft Certified: Azure Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft Certified: Modern Desktop Administrator Associate Cisco Certified Network Associate (CCNA) or equivalent Fortinet NSE 4 or equivalent CompTIA Network+ or Security+ Qualifications
8+ years of experience in IT support, with a focus on network and infrastructure technologies. Excellent communication and customer service skills, both on the phone and in writing. Ability to communicate technical issues clearly and effectively to non-technical stakeholders. Strong ability to work in a team environment, providing training and support to junior team members and client stakeholders. Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+ lbs. with assistance. Clean driving record. Benefits
Medical, Dental, & Vision Insurance Life Insurance Additional Voluntary Life Insurance Paid Time Off Paid Holidays & Extra Floating Holiday 401(k) & 401(k) Matching Employee Assistance Program Flexible Spending Account Health Savings Account Short & Long Term Disability Insurance Accident & Critical Illness Insurance Hospital Indemnity Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Referrals increase your chances of interviewing at Fisher's Technology by 2x Get notified about new Technical Support Engineer jobs in Boise, ID. Boise, ID $54,700.00-$122,200.00 2 weeks ago Meridian, ID $65,000.00-$100,000.00 4 days ago Software Engineer, Data Infrastructure & Acquisition
Boise, ID $140,000.00-$200,000.00 2 weeks ago Boise Metropolitan Area $78,000.00-$135,000.00 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Fishers Technology
is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. Fishers mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. We do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the Best Places to Work in Idaho for the last sixteen years. Learn more at www.fisherstech.com. Position Summary
Fishers Technology IT Team is seeking to fill our Tech Support III, Engineer position with a qualified individual who has strong attention to detail, is process and detail oriented, and provides exceptional customer experience. This position is responsible for a wide range of projects, handling technical escalations, and contributing to technical development within our managed services team. Responsibilities
Configure, deploy, manage and support Microsoft 365 tenants, including Exchange, SharePoint, Teams, OneDrive, and other cloud services. Administration and support of client virtualization environments including VMware vSphere, and Hyper-V. Configure, implement, and support multiple vendor network environments including Meraki, Ubiquiti, Cisco, Fortinet, routers, switches, and wireless access points. Implement, troubleshoot, and resolve complex network issues, including connectivity, routing, and cyber security incident response ensuring compliance and industry best practices. Serve as the highest-level escalation point for complex technical issues, collaborating with client stakeholders, vendors, and internal technicians to resolve escalated tickets promptly. Maintain up-to-date knowledge of industry trends, emerging technologies, and security threats, ensuring proactive resolutions and updates to best practices across our client environments. Lead and assist in the planning, implementation, and execution of network, server, and cloud infrastructure projects (e.g., migrations, upgrades, new deployments). Collaborate with internal and client stakeholders to define technical requirements, project timelines, and resource allocation for system upgrades and new technology deployments. Provide technical leadership and mentorship to internal team members, sharing expertise and promoting knowledge sharing within the team. Assist with training and onboarding new employees on technology platforms, tools, and best practices. Generate reports on performance, security incidents, and project status for upper management and client stakeholders. Take ownership of complex technical issues, performing thorough troubleshooting and root cause analysis to resolve and document critical client incidents. Maintain accurate client and ticketing documentation for system configurations, network topologies, and troubleshooting procedures. Ensure that all projects and system implementations are well-documented, and that proper training is provided to the client stakeholders and internal technical teams. Technical Qualifications
In-depth experience in the administration, configuration, and troubleshooting of Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive, etc.). Knowledge of PowerShell for Microsoft 365 automation and scripting tasks. Strong understanding of Microsoft 365 licensing models and subscription management. Extensive experience with VMware vSphere, ESXi, vCenter, and HyperV environments. Expertise in configuring and supporting enterprise and small business firewall solutions (Cisco, Fortinet, Palo Alto, Meraki, etc.). Deep knowledge of TCP/IP networking, VLANs, DNS, DHCP, and VPN technologies. Experience in implementing and troubleshooting network security policies, firewall rules, NAT configurations, and VPN solutions. Experience with SD-WAN technologies and cloud-based network solutions. Certifications
Microsoft Certified: Azure Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft Certified: Modern Desktop Administrator Associate Cisco Certified Network Associate (CCNA) or equivalent Fortinet NSE 4 or equivalent CompTIA Network+ or Security+ Qualifications
8+ years of experience in IT support, with a focus on network and infrastructure technologies. Excellent communication and customer service skills, both on the phone and in writing. Ability to communicate technical issues clearly and effectively to non-technical stakeholders. Strong ability to work in a team environment, providing training and support to junior team members and client stakeholders. Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+ lbs. with assistance. Clean driving record. Benefits
Medical, Dental, & Vision Insurance Life Insurance Additional Voluntary Life Insurance Paid Time Off Paid Holidays & Extra Floating Holiday 401(k) & 401(k) Matching Employee Assistance Program Flexible Spending Account Health Savings Account Short & Long Term Disability Insurance Accident & Critical Illness Insurance Hospital Indemnity Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Referrals increase your chances of interviewing at Fisher's Technology by 2x Get notified about new Technical Support Engineer jobs in Boise, ID. Boise, ID $54,700.00-$122,200.00 2 weeks ago Meridian, ID $65,000.00-$100,000.00 4 days ago Software Engineer, Data Infrastructure & Acquisition
Boise, ID $140,000.00-$200,000.00 2 weeks ago Boise Metropolitan Area $78,000.00-$135,000.00 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr