City of Wilson, NC
Fiber Optic Field Technician I
City of Wilson, NC, Wilson, North Carolina, United States, 27893
Overview
Wilson is a city of around 50,000 people located in the heart of eastern North Carolina. We are about an hour from the Research Triangle and the buzz of the Raleigh area, and you can also quickly reach the North Carolina beaches. The City of Wilson is known for innovation and outstanding service. We have top-rated, nationally accredited police, fire and recreation departments. Our parks and sports facilities are among the best in the nation, and our Vollis Simpson Whirligig Park is a unique and beautiful attraction that hosts concerts, farmers markets and the N.C. Whirligig Festival among other events. We are in the process of building a downtown field to host a Milwaukee Brewers minor league team starting in 2026. Wilson has the strongest manufacturing base in our part of the state, including tire manufacturing, pharmaceutical and other industries. The Greenlight citywide broadband services help technology-based companies flourish. In addition to competitive salaries, we offer a best-in-class benefits package that brings additional value to your total compensation. To learn more about our benefits package, click on the Benefits tab above. The hiring range for this position is $47,400.71 (minimum salary) to $65,277.98 (midpoint of range) dependent upon qualifications. Responsibilities This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city's fiber optic network. This position will also perform general duties related to the cabling of the city's buildings as required to support Greenlight's inside plant and ITS functions. This position reports to the Outside Plant Operations Supervisor. The purpose of this position is to perform specialized technical duties in the repair, maintenance, construction and splicing of the city's fiber optic network as well as installation of the PON equipment and services as it relates to OSP. Successful performance results in a highly reliable fiber optic communication network for employees and citizens. Responds to emergency and non-emergency repair calls regarding all aspects of the city's OSP fiber optic network. Performs construction, splicing, and distribution changes of the OSP fiber optic cables. Performs tests on the OSP network to troubleshoot problems. Makes necessary repairs on the OSP facilities once problem is identified. Assures network is functioning properly before leaving customer site. Assists in maintaining inventory and notifies appropriate personnel when OSP materials need to be ordered. Attends safety and OSHA compliance meetings; attends training sessions as required. Fusion Splices fiber optic drop, mounts splice closures and ONT's, installs routers, Wi-Fi equipment, set top boxes, ATA's and other devices in customer's homes and businesses as necessary to provide all services, current and future, Greenlight may offer. Installs cabling (fiber, COAX, CAT5), and other data / communications cables as required by the service / trouble ticket orders or as assigned by the supervisor. Provides customer education on all services and equipment that Greenlight offers during the time of installation or during service calls. Performs other OSP functions as directed by the OSP Operations Supervisor. Performs other related duties as assigned. This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.
Guidelines
Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.
Supervisory/Management Responsibility
None
Education/Experience Requirements
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated Ability to work comfortably and effectively with the public is a must. Minimum Requirements for Job Level: Must be able to perform the highlighted requirements plus 2 additional from the list below:
Correctly install COAX fittings on COAX cable. Correctly mount ONT, power supply, SWRD, NID, audit box and any other equipment necessary to provide basic Greenlight services. Correctly install RJ45 plugs on CAT5 cable Correctly install CAT5 outlet Correctly connect Greenlight video services to TV using COAX, HDMI cables, RCA cables, etc. Correctly install all set top boxes offered by Greenlight Correctly fusion splice fiber drop and tray in NAP and ONT Pull fiber cable and drop in conduits and install locatable mule tape Use locator and be able to locate fiber cable and drop Safely pull power meters and correctly install meter collar Correctly set up, prep and splice fiber cables up to 144 fibers without assistance Correctly set, prep and splice fiber cables over 144 fibers without assistance Correctly use, record and analyze data from DSAM test unit Correctly use, record and analyze data from OTDR test unit Correctly use light source, light meter, POTS test equipment and other general test units Ability to read and understand OSP engineering prints Skilled in operating small directional drill Skilled in operating backhoe Skilled in operating mole (missile) bore Skilled in operating bucket truck and other line equipment Skilled in trouble shooting video, data and voice problems as they relate to OSP Correctly install Adtran units, demark blocks and necessary cabling in commercial customer locations Skilled and certified to climb poles, any height Correctly set up customer's email accounts Correctly install cabling in residential customer's home including wall fish and new outlet installation Move and set up PC's, monitors and desk phones Correctly install patch panels, any size, both rack and wall mount
Knowledge Requirements
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment. Knowledge of PON networks and fiber optic transmission. Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations. Skill in the operation of specialized maintenance, test and fusion splicing equipment. Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel. Skill in oral and written communication. Skill in working with the public, both at customer's homes and in large corporate settings. Skill in reading and interpreting engineering drawings for fiber optic networks.
Physical and Work Environment
The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. This position requires work on both aerial and buried facilities. Hand digging to install or repair buried cables or replace vaults will be required. The work is typically performed outdoors, possibly in cold or inclement weather but indoor work will also be required. The employee may be exposed to noise, dust, dirt, grease, irritating chemicals or other substances. Installation of the network services will require working from heights, both ladders and bucket trucks, and in confined spaces such as in crawl spaces under homes, businesses as well as attic spaces or small equipment rooms / closets. Splicing fiber optic cable may be performed in a confined splice trailer or other space. The work will often be performed near busy city, state or federal streets and highways. The work requires the use of protective devices such as masks, goggles, and gloves. #J-18808-Ljbffr
Wilson is a city of around 50,000 people located in the heart of eastern North Carolina. We are about an hour from the Research Triangle and the buzz of the Raleigh area, and you can also quickly reach the North Carolina beaches. The City of Wilson is known for innovation and outstanding service. We have top-rated, nationally accredited police, fire and recreation departments. Our parks and sports facilities are among the best in the nation, and our Vollis Simpson Whirligig Park is a unique and beautiful attraction that hosts concerts, farmers markets and the N.C. Whirligig Festival among other events. We are in the process of building a downtown field to host a Milwaukee Brewers minor league team starting in 2026. Wilson has the strongest manufacturing base in our part of the state, including tire manufacturing, pharmaceutical and other industries. The Greenlight citywide broadband services help technology-based companies flourish. In addition to competitive salaries, we offer a best-in-class benefits package that brings additional value to your total compensation. To learn more about our benefits package, click on the Benefits tab above. The hiring range for this position is $47,400.71 (minimum salary) to $65,277.98 (midpoint of range) dependent upon qualifications. Responsibilities This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city's fiber optic network. This position will also perform general duties related to the cabling of the city's buildings as required to support Greenlight's inside plant and ITS functions. This position reports to the Outside Plant Operations Supervisor. The purpose of this position is to perform specialized technical duties in the repair, maintenance, construction and splicing of the city's fiber optic network as well as installation of the PON equipment and services as it relates to OSP. Successful performance results in a highly reliable fiber optic communication network for employees and citizens. Responds to emergency and non-emergency repair calls regarding all aspects of the city's OSP fiber optic network. Performs construction, splicing, and distribution changes of the OSP fiber optic cables. Performs tests on the OSP network to troubleshoot problems. Makes necessary repairs on the OSP facilities once problem is identified. Assures network is functioning properly before leaving customer site. Assists in maintaining inventory and notifies appropriate personnel when OSP materials need to be ordered. Attends safety and OSHA compliance meetings; attends training sessions as required. Fusion Splices fiber optic drop, mounts splice closures and ONT's, installs routers, Wi-Fi equipment, set top boxes, ATA's and other devices in customer's homes and businesses as necessary to provide all services, current and future, Greenlight may offer. Installs cabling (fiber, COAX, CAT5), and other data / communications cables as required by the service / trouble ticket orders or as assigned by the supervisor. Provides customer education on all services and equipment that Greenlight offers during the time of installation or during service calls. Performs other OSP functions as directed by the OSP Operations Supervisor. Performs other related duties as assigned. This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.
Guidelines
Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.
Supervisory/Management Responsibility
None
Education/Experience Requirements
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated Ability to work comfortably and effectively with the public is a must. Minimum Requirements for Job Level: Must be able to perform the highlighted requirements plus 2 additional from the list below:
Correctly install COAX fittings on COAX cable. Correctly mount ONT, power supply, SWRD, NID, audit box and any other equipment necessary to provide basic Greenlight services. Correctly install RJ45 plugs on CAT5 cable Correctly install CAT5 outlet Correctly connect Greenlight video services to TV using COAX, HDMI cables, RCA cables, etc. Correctly install all set top boxes offered by Greenlight Correctly fusion splice fiber drop and tray in NAP and ONT Pull fiber cable and drop in conduits and install locatable mule tape Use locator and be able to locate fiber cable and drop Safely pull power meters and correctly install meter collar Correctly set up, prep and splice fiber cables up to 144 fibers without assistance Correctly set, prep and splice fiber cables over 144 fibers without assistance Correctly use, record and analyze data from DSAM test unit Correctly use, record and analyze data from OTDR test unit Correctly use light source, light meter, POTS test equipment and other general test units Ability to read and understand OSP engineering prints Skilled in operating small directional drill Skilled in operating backhoe Skilled in operating mole (missile) bore Skilled in operating bucket truck and other line equipment Skilled in trouble shooting video, data and voice problems as they relate to OSP Correctly install Adtran units, demark blocks and necessary cabling in commercial customer locations Skilled and certified to climb poles, any height Correctly set up customer's email accounts Correctly install cabling in residential customer's home including wall fish and new outlet installation Move and set up PC's, monitors and desk phones Correctly install patch panels, any size, both rack and wall mount
Knowledge Requirements
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment. Knowledge of PON networks and fiber optic transmission. Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations. Skill in the operation of specialized maintenance, test and fusion splicing equipment. Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel. Skill in oral and written communication. Skill in working with the public, both at customer's homes and in large corporate settings. Skill in reading and interpreting engineering drawings for fiber optic networks.
Physical and Work Environment
The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. This position requires work on both aerial and buried facilities. Hand digging to install or repair buried cables or replace vaults will be required. The work is typically performed outdoors, possibly in cold or inclement weather but indoor work will also be required. The employee may be exposed to noise, dust, dirt, grease, irritating chemicals or other substances. Installation of the network services will require working from heights, both ladders and bucket trucks, and in confined spaces such as in crawl spaces under homes, businesses as well as attic spaces or small equipment rooms / closets. Splicing fiber optic cable may be performed in a confined splice trailer or other space. The work will often be performed near busy city, state or federal streets and highways. The work requires the use of protective devices such as masks, goggles, and gloves. #J-18808-Ljbffr