Super Service
Sr. Technical Account Manager, Payment Processing
Super Service, Raleigh, North Carolina, United States, 27601
Overview
Sr. Technical Account Manager, Payment Processing
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Super.com . Were hiring to scale and modernize our payments infrastructure during a pivotal transformation. This role supports the I1 MAT, focusing on launching a new payment orchestration layer and enhancing resilience, cost efficiency, and fraud prevention. As a TAM, youll bridge engineering, product, and external vendors, translating business needs into robust technical solutions. Youll establish alerting and monitoring for MID health, dispute thresholds, retry logic, and processing costs, and help evaluate and implement emerging AI tools for proactive debugging, anomaly detection, and operational optimization. This is a high-impact, highly collaborative role that requires strong technical fluency, hands-on data skills, and the ability to anticipate failure modes. Youll work with payment processors, fraud prevention partners, and cross-functional stakeholders to reduce risk, drive automation, and ensure quality at scale. What you'll be working on Drive Multi-Processor Orchestration: Partner with engineering to configure routing logic, test flows, and operationalize the architecture. Monitor and Optimize MID Performance: Set up real-time dashboards and alerts for monitoring decline rates, dispute thresholds (Visa VAMP, Mastercard, PayPal), and cost KPIs. Support Fraud Prevention and Chargeback Strategy: Evaluate and implement dispute representment solutions and fraud tooling; provide ongoing support to Risk Operations and Dispute Operations for risk rule tuning and monitoring. Enable Subscription Success: Design alerting and observability for internal retry logic and relevant vendors, focusing on authorization and recovery rates. Act as First Responder (On-Call): Participate in the TAM on-call rotation, respond to alerts with urgency, coordinate troubleshooting, drive incidents to resolution, and document post-mortems and recommendations. Build for Reliability and Continuity: Document fallback scenarios and potential vendor replacements; track SLAs, vendor performance, and incidents to support business continuity planning. Champion Observability and AI Adoption: Deploy AI-based anomaly detection and observability tooling; leverage AI tools to surface root causes faster. Collaborate Across Teams and Vendors: Serve as the point of contact between internal MAT stakeholders and external payment partners to escalate, triage, and resolve complex technical issues.
Who were looking for
Proficiency with SQL, Python, and/or other analytics tools to support data-driven troubleshooting, observability, and reporting. Hands-on experience with payments orchestration across multiple processors (e.g., Braintree, Adyen, Checkout.com). Familiarity with AI tooling for debugging or observability (e.g., Cursor) or experience using LLMs to accelerate problem-solving and root cause analysis. Prior experience in a startup or scale-up environment with adaptability in fast-changing technical and operational settings. Background in travel or fintech industries is a plus, especially with exposure to high-dispute verticals or cross-border payments.
Bonus Points For
Certified Payments and Fraud Prevention Professional (CPFPP) or other relevant industry certifications in payments, security, or compliance.
Compensation and Benefits
$99,000 - $159,000 per year. As a remote-first organization, compensation is benchmarked based on geographic location. Your TA partner will confirm the applicable range during the hiring process. Canada:
Tier 1: $104,000 - $149,000 CAD Greater Toronto Area; Tier 2: $99,000 - $142,000 CAD All other regions. USA:
$103,000 - $159,000 USD. We are remote-first with flexible hours, unlimited PTO, travel discounts, UberEats credits, annual company offsites, generous parental leave, and development budgets. See our careers site for a detailed overview of perks and benefits. Equal Opportunity
Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development
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Sr. Technical Account Manager, Payment Processing
at
Super.com . Were hiring to scale and modernize our payments infrastructure during a pivotal transformation. This role supports the I1 MAT, focusing on launching a new payment orchestration layer and enhancing resilience, cost efficiency, and fraud prevention. As a TAM, youll bridge engineering, product, and external vendors, translating business needs into robust technical solutions. Youll establish alerting and monitoring for MID health, dispute thresholds, retry logic, and processing costs, and help evaluate and implement emerging AI tools for proactive debugging, anomaly detection, and operational optimization. This is a high-impact, highly collaborative role that requires strong technical fluency, hands-on data skills, and the ability to anticipate failure modes. Youll work with payment processors, fraud prevention partners, and cross-functional stakeholders to reduce risk, drive automation, and ensure quality at scale. What you'll be working on Drive Multi-Processor Orchestration: Partner with engineering to configure routing logic, test flows, and operationalize the architecture. Monitor and Optimize MID Performance: Set up real-time dashboards and alerts for monitoring decline rates, dispute thresholds (Visa VAMP, Mastercard, PayPal), and cost KPIs. Support Fraud Prevention and Chargeback Strategy: Evaluate and implement dispute representment solutions and fraud tooling; provide ongoing support to Risk Operations and Dispute Operations for risk rule tuning and monitoring. Enable Subscription Success: Design alerting and observability for internal retry logic and relevant vendors, focusing on authorization and recovery rates. Act as First Responder (On-Call): Participate in the TAM on-call rotation, respond to alerts with urgency, coordinate troubleshooting, drive incidents to resolution, and document post-mortems and recommendations. Build for Reliability and Continuity: Document fallback scenarios and potential vendor replacements; track SLAs, vendor performance, and incidents to support business continuity planning. Champion Observability and AI Adoption: Deploy AI-based anomaly detection and observability tooling; leverage AI tools to surface root causes faster. Collaborate Across Teams and Vendors: Serve as the point of contact between internal MAT stakeholders and external payment partners to escalate, triage, and resolve complex technical issues.
Who were looking for
Proficiency with SQL, Python, and/or other analytics tools to support data-driven troubleshooting, observability, and reporting. Hands-on experience with payments orchestration across multiple processors (e.g., Braintree, Adyen, Checkout.com). Familiarity with AI tooling for debugging or observability (e.g., Cursor) or experience using LLMs to accelerate problem-solving and root cause analysis. Prior experience in a startup or scale-up environment with adaptability in fast-changing technical and operational settings. Background in travel or fintech industries is a plus, especially with exposure to high-dispute verticals or cross-border payments.
Bonus Points For
Certified Payments and Fraud Prevention Professional (CPFPP) or other relevant industry certifications in payments, security, or compliance.
Compensation and Benefits
$99,000 - $159,000 per year. As a remote-first organization, compensation is benchmarked based on geographic location. Your TA partner will confirm the applicable range during the hiring process. Canada:
Tier 1: $104,000 - $149,000 CAD Greater Toronto Area; Tier 2: $99,000 - $142,000 CAD All other regions. USA:
$103,000 - $159,000 USD. We are remote-first with flexible hours, unlimited PTO, travel discounts, UberEats credits, annual company offsites, generous parental leave, and development budgets. See our careers site for a detailed overview of perks and benefits. Equal Opportunity
Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development
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