Compunnel
We are seeking a skilled
IT / Technical Support Specialist
to provide technical assistance and support to end-users. You will be the first point of contact for diagnosing and resolving hardware, software, and network-related issues. The ideal candidate will have strong problem-solving skills, customer service orientation, and the ability to explain technical concepts to non-technical users. Responsibilities
Provide
technical support
to users via phone, email, chat, or in person Diagnose and troubleshoot hardware, software, and network issues Install, configure, and maintain desktop/laptop systems, printers, and mobile devices Support Microsoft Windows, Office 365, and other business applications Manage user accounts, permissions, and password resets Track and resolve issues using a
ticketing system
(e.g., ServiceNow, Zendesk, JIRA) Escalate complex issues to higher-level support or IT departments when needed Maintain documentation for systems, procedures, and user guides Assist with IT asset inventory and equipment lifecycle management Ensure compliance with company IT policies and data security practices Qualifications
High school diploma or equivalent;
Associates or Bachelor's in IT or related field preferred 13 years of experience
in a help desk, desktop support, or IT technician role Familiarity with Windows OS, Active Directory, Office 365, and remote support tools Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS) Strong communication, customer service, and troubleshooting skills Ability to prioritize tasks and manage time efficiently Certifications such as
CompTIA A+ ,
Network+ , or
Microsoft MTA
are a plus Job details
Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology, Customer Service, and Analyst Industries: IT System Installation and Disposal, IT System Training and Support, and Software Development
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IT / Technical Support Specialist
to provide technical assistance and support to end-users. You will be the first point of contact for diagnosing and resolving hardware, software, and network-related issues. The ideal candidate will have strong problem-solving skills, customer service orientation, and the ability to explain technical concepts to non-technical users. Responsibilities
Provide
technical support
to users via phone, email, chat, or in person Diagnose and troubleshoot hardware, software, and network issues Install, configure, and maintain desktop/laptop systems, printers, and mobile devices Support Microsoft Windows, Office 365, and other business applications Manage user accounts, permissions, and password resets Track and resolve issues using a
ticketing system
(e.g., ServiceNow, Zendesk, JIRA) Escalate complex issues to higher-level support or IT departments when needed Maintain documentation for systems, procedures, and user guides Assist with IT asset inventory and equipment lifecycle management Ensure compliance with company IT policies and data security practices Qualifications
High school diploma or equivalent;
Associates or Bachelor's in IT or related field preferred 13 years of experience
in a help desk, desktop support, or IT technician role Familiarity with Windows OS, Active Directory, Office 365, and remote support tools Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS) Strong communication, customer service, and troubleshooting skills Ability to prioritize tasks and manage time efficiently Certifications such as
CompTIA A+ ,
Network+ , or
Microsoft MTA
are a plus Job details
Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology, Customer Service, and Analyst Industries: IT System Installation and Disposal, IT System Training and Support, and Software Development
#J-18808-Ljbffr