Director of Operations (Remote)

ABOUT DOUGHBOY DEPOT: Doughboy Depot is a premium custom apparel provider founded by a group of private equity professionals in NYC specializing in bespoke apparel collections for collegiate organizations, corporate clients, sports clubs, influencers, schools, and more. Having experienced rapid growth since our founding in early 2024, we are at an exciting inflection point where demand is significantly outpacing the team’s capacity to process orders in an organized and timely manner. We are seeking someone who has familiarity with the market, professional experience in an operations capacity, and is looking to take the next step of their career by assuming a vital role at the ground floor of a fast-growing company. POSITION OVERVIEW The Director of Operations will play a key role in managing the company’s day-to-day operations: (i) Overseeing, coordinating, and executing operational workstreams, and (ii) Implementing and managing efficient systems for end-to-end production, logistics, and fulfillment. This role will work closely with the CEO and operations team to streamline the company’s process infrastructure. PRIMARY RESPONSIBILITIES Oversee daily operational workstreams, ensuring accurate and timely execution from production to fulfillment logistics Translate high-level strategic objectives into actionable process improvement initiatives and help structure the company’s operational infrastructure to facilitate scale Track strategic project workflows, client orders, and production details using project management and CRM software tools; capture and record production details from client communication channels Process sales data to prepare, coordinate, track, and manage purchase orders with manufacturing partners and generate royalty reports for licensed products Organize production assets (product design and artwork files, purchase orders, etc.) in shared repositories with manufacturing partners Manage procurement of blank garments and oversee supplier relationships Coordinate with fulfillment partners to provide packing and delivery instruction, track and manage ‘pick and pack’ inventory, and manage ‘print on demand’ product suite Maintain strong communication with key stakeholders in the production process to ensure full alignment on accurate execution and timely delivery Document, evaluate, and revise SOPs, identify process gaps and time consuming / repetitive tasks, introduce technology or automation tools to improve efficiency Own end-to-end product and catalog management on the company’s e-commerce platform: create listings; maintain SKUs, pricing, variants, images, and shipping profiles; update site navigation; launch, update, review, and retire collection pages Organize and align the operational elements of cross-functional tasks (sales, design, production, fulfillment, customer service) and establish systems around tracking KPIs Oversee the customer service inbox, upholding a high standard of client service with timely resolutions of questions, requests, inquiries, and swift escalations of issues MINIMUM QUALIFICATIONS 7-10+ years of professional experience Demonstrated success managing end-to-end processes for operations, production, and fulfillment in custom apparel, promotional products, ecommerce, or other adjacent fields Direct experience using and configuring project management tools, CRMs, or other related software Highly proficient in Microsoft Office or G-Suite; experience with Shopify or other ecommerce platforms Comfortable toggling between high-level strategic thinking, executing daily tasks, and delegation Autonomous, proactive, responsive, reliable, organized, strong judgement, and a quick learner Excellent written and verbal communication skills PREFERRED QUALIFICATIONS Proven track record of leading process improvement, engineering, standardization, or automation initiatives Experience with using/implementing AI tools in operational workflows Four-year undergraduate degree from a U.S.-based university General understanding of the collegiate greek life system or similar end markets Experience with licensed products, royalty reporting, and collegiate licensing organizations

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