QuantHub
QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.
QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide
Requirements
Instructor Relationship Building
Regular check-ins during active semesters
Post-semester success reviews and feedback collection
Multi-semester instructor retention and satisfaction management
Proactive support for course preparation and execution
University Expansion & Growth
Campus relationship development with department heads
Identification of new instructor prospects within existing universities
Cross-departmental expansion (business, statistics, analytics programs)
Academic calendar alignment and semester planning
Events & Community Building
On-campus visits and department presentations
Instructor networking events and best practice sessions
Academic conference presence and relationship building
Customer advocacy and reference program management
Strategic Account Development
Multi-course instructor portfolio management
Department-level relationship building and expansion planning
University partnership development and maintenance
Success story documentation and case study development
Success Metrics Focus Areas
Multi-Semester Retention:
Building lasting relationships with instructors across semesters Department Expansion:
Growing QuantHub usage within existing university accounts Instructor Satisfaction:
Maintaining strong relationships and positive feedback New Instructor Acquisition:
Expanding reach within existing university partnerships Event Engagement:
Building community and maintaining instructor connections Required Qualifications ✅ Bachelor's degree in Business, Education, or related field ✅ 3+ years customer success or account management experience ✅ Strong presentation and relationship-building skills ✅ Experience with CRM systems and account planning ✅ Willingness to travel for on-campus visits (25-30%)
⭐ Preferred: Higher education or EdTech industry experience Understanding of academic calendars and university operations Event planning and marketing experience Previous territory management experience Benefits Why Join QuantHub? Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth: Health, dental, and vision insurance. Simple IRA plan with employer matching. Generous paid time off and holidays. Remote work environment with periodic team retreats. Paid gym memberships to support your health and wellness. Opportunities to grow within a leading tech startup.
Building lasting relationships with instructors across semesters Department Expansion:
Growing QuantHub usage within existing university accounts Instructor Satisfaction:
Maintaining strong relationships and positive feedback New Instructor Acquisition:
Expanding reach within existing university partnerships Event Engagement:
Building community and maintaining instructor connections Required Qualifications ✅ Bachelor's degree in Business, Education, or related field ✅ 3+ years customer success or account management experience ✅ Strong presentation and relationship-building skills ✅ Experience with CRM systems and account planning ✅ Willingness to travel for on-campus visits (25-30%)
⭐ Preferred: Higher education or EdTech industry experience Understanding of academic calendars and university operations Event planning and marketing experience Previous territory management experience Benefits Why Join QuantHub? Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth: Health, dental, and vision insurance. Simple IRA plan with employer matching. Generous paid time off and holidays. Remote work environment with periodic team retreats. Paid gym memberships to support your health and wellness. Opportunities to grow within a leading tech startup.