County of Mecklenburg, NC
Sr Administrative Support Asst
County of Mecklenburg, NC, Charlotte, North Carolina, United States, 28245
Please apply by September 30, 2025
Salary Range: $43,084 - $64,626 This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity.
Follow Your Calling, Find Your Career The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative
POSITION SUMMARY Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in the
Information Technology Services
department.
ESSENTIAL FUNCTIONS • Provide administrative support to Information Technology Services department • Provide Front Desk Coverage and Support in the Valerie C. Woodard Conference Center • Respond to inquiries and resolves administrative issues that may arise • Prepare written correspondence such as memos, emails, presentations, forms, and other documents • Act as Payroll liaison to Information Technology Services department • Process invoices and manage department invoice mailbox • Coordinate scheduling and cancellations for Valerie C. Woodard Conference Center rooms • Perform confidential data entry, create, organize and maintain files • Maintain supply levels and ordering stock • Use computers for various operations such as checking email, creating spreadsheets, and accessing other applications used in the Information Technology Services department • Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented • Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions • Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports as needed
MINIMUM QUALIFICATIONS Experience:
Minimum of four years of administrative experience Education:
High School Diploma or equivalent Combination of relevant education and relevant experience accepted:
Yes
Licenses and Certifications • May require a valid North Carolina or South Carolina Driver's License • May require County Driving Privileges
PREFERRED QUALIFICATIONS Administrative Assistant experience
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of • Administrative and clerical procedures and systems using various computer operations, managing files and records • Principles and processes for providing customer and employee services • Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills • Customer service • Coordination and organization • Judgement and decision making • Time management
Abilities • Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures • Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided • Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty • Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. • Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently • Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
COMPUTER SKILLS • Data entry • Intermediate use in various computer applications. • Proficient in various computer applications including Microsoft Office Suite
WORK ENVIRONMENT Works in at front desk of Conference Center with moderate noise
REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Salary Range: $43,084 - $64,626 This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity.
Follow Your Calling, Find Your Career The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative
POSITION SUMMARY Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in the
Information Technology Services
department.
ESSENTIAL FUNCTIONS • Provide administrative support to Information Technology Services department • Provide Front Desk Coverage and Support in the Valerie C. Woodard Conference Center • Respond to inquiries and resolves administrative issues that may arise • Prepare written correspondence such as memos, emails, presentations, forms, and other documents • Act as Payroll liaison to Information Technology Services department • Process invoices and manage department invoice mailbox • Coordinate scheduling and cancellations for Valerie C. Woodard Conference Center rooms • Perform confidential data entry, create, organize and maintain files • Maintain supply levels and ordering stock • Use computers for various operations such as checking email, creating spreadsheets, and accessing other applications used in the Information Technology Services department • Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented • Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions • Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports as needed
MINIMUM QUALIFICATIONS Experience:
Minimum of four years of administrative experience Education:
High School Diploma or equivalent Combination of relevant education and relevant experience accepted:
Yes
Licenses and Certifications • May require a valid North Carolina or South Carolina Driver's License • May require County Driving Privileges
PREFERRED QUALIFICATIONS Administrative Assistant experience
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of • Administrative and clerical procedures and systems using various computer operations, managing files and records • Principles and processes for providing customer and employee services • Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills • Customer service • Coordination and organization • Judgement and decision making • Time management
Abilities • Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures • Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided • Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty • Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. • Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently • Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
COMPUTER SKILLS • Data entry • Intermediate use in various computer applications. • Proficient in various computer applications including Microsoft Office Suite
WORK ENVIRONMENT Works in at front desk of Conference Center with moderate noise
REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.