County of Mecklenburg, NC
Administrative Support Assistant- Youth and Family Services
County of Mecklenburg, NC, Charlotte, North Carolina, United States, 28245
Follow Your Calling, Find Your Career!!
Please apply by 9/25/2025
Salary Range: $20.00 to $23.53. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children's health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department's vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team!
Position Summary
Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.
The hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position will be located at 720 E. 4th St, Charlotte, NC 28202 or 10101 David Taylor Dr., Charlotte, NC 28262 (Work location will be assigned at time of offer).
*In addition to your primary work location, this position may require occasional work at another Youth and Family Services worksite to meet business needs. (Locations: CCOB-720 E. 4th St, Charlotte, NC 28202, David Taylor- 10101 David Taylor Dr., Charlotte, NC 28262, or Ella B. Scarborough-430 Stitt Rd, Charlotte, NC 28213).
Essential Functions
• Work front desk reception, assisting walk-in customers Provide administrative support to internal departmental staff and ensure tasks are completed as required
• Respond to inquiries and resolve administrative issues that may arise
• Answer incoming multiphone lines, filtering callers to correct staff or service area, and documenting calls as required
• Prepare written correspondence such as memos, forms and emails
• Conduct background client research
• Create, maintain, organize and enter information into databases and use various computer applications
• Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
• Order supplies, business cards, staff forms, etc. as needed
• Manage KeyPer Vehicle System for staff vehicles
• Prepare and process records/documents for offsite storage
• Operate mail systems and coordinate the flow of information, internally or externally
• Schedule, confirm and maintain meetings, events, and schedules
• Compose, type, and distribute information such as meeting notes, agendas, and general information
• Take and transcribe meeting minutes
• Use of NC FAST system, CONCUR system
• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
• Answer incoming multiphone lines, filtering callers to correct staff or service area, and documenting calls as required
Minimum Qualifications
Experience:
Minimum of two years of administrative experience
Education:
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted: Yes
Licenses and Certifications
• May require a North Carolina or South Carolina Driver's License May require County Driving Privileges
• May require an Annual Motor Vehicle Record (MVR) check
Preferred Qualifications
• Department of Social Services Assignment
• Bilingual (Spanish and English) proficiency oral and written Experience with Microsoft Suite- Excel and Outlook is strongly preferred
Knowledge, Skills and Abilities
Knowledge of
• Administrative and clerical procedures and systems using various computer applications, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
• Customer service Coordination and organization Judgment and decision-making Time management
Abilities
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Building Trust: Interacting with others effectively to build confidence in one's intentions and those of the organization
• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
• Managing Work: Effectively managing work time and resources to ensure that duties are
completed efficiently
• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization
Computer Skills
• Data entry
• Intermediate use in various computer applications.
• Proficient in various computer applications including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise
Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Please apply by 9/25/2025
Salary Range: $20.00 to $23.53. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children's health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department's vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team!
Position Summary
Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.
The hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position will be located at 720 E. 4th St, Charlotte, NC 28202 or 10101 David Taylor Dr., Charlotte, NC 28262 (Work location will be assigned at time of offer).
*In addition to your primary work location, this position may require occasional work at another Youth and Family Services worksite to meet business needs. (Locations: CCOB-720 E. 4th St, Charlotte, NC 28202, David Taylor- 10101 David Taylor Dr., Charlotte, NC 28262, or Ella B. Scarborough-430 Stitt Rd, Charlotte, NC 28213).
Essential Functions
• Work front desk reception, assisting walk-in customers Provide administrative support to internal departmental staff and ensure tasks are completed as required
• Respond to inquiries and resolve administrative issues that may arise
• Answer incoming multiphone lines, filtering callers to correct staff or service area, and documenting calls as required
• Prepare written correspondence such as memos, forms and emails
• Conduct background client research
• Create, maintain, organize and enter information into databases and use various computer applications
• Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
• Order supplies, business cards, staff forms, etc. as needed
• Manage KeyPer Vehicle System for staff vehicles
• Prepare and process records/documents for offsite storage
• Operate mail systems and coordinate the flow of information, internally or externally
• Schedule, confirm and maintain meetings, events, and schedules
• Compose, type, and distribute information such as meeting notes, agendas, and general information
• Take and transcribe meeting minutes
• Use of NC FAST system, CONCUR system
• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
• Answer incoming multiphone lines, filtering callers to correct staff or service area, and documenting calls as required
Minimum Qualifications
Experience:
Minimum of two years of administrative experience
Education:
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted: Yes
Licenses and Certifications
• May require a North Carolina or South Carolina Driver's License May require County Driving Privileges
• May require an Annual Motor Vehicle Record (MVR) check
Preferred Qualifications
• Department of Social Services Assignment
• Bilingual (Spanish and English) proficiency oral and written Experience with Microsoft Suite- Excel and Outlook is strongly preferred
Knowledge, Skills and Abilities
Knowledge of
• Administrative and clerical procedures and systems using various computer applications, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
• Customer service Coordination and organization Judgment and decision-making Time management
Abilities
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Building Trust: Interacting with others effectively to build confidence in one's intentions and those of the organization
• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
• Managing Work: Effectively managing work time and resources to ensure that duties are
completed efficiently
• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization
Computer Skills
• Data entry
• Intermediate use in various computer applications.
• Proficient in various computer applications including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise
Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.