Holyoke Community College
Clerk IV - Business & Community Services
Holyoke Community College, Holyoke, Massachusetts, us, 01040
Salary:
$1,894.66 Biweekly Location :
Holyoke, MA Job Type:
Full-time Job Number:
AFSCME-26-40 Division:
Business & Community Services Department:
V.P. Business & Community Service Admin. Opening Date:
09/16/2025 Closing Date:
10/7/2025 11:59 PM Eastern
About Holyoke Community College:
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.
Mission :
Educate. Inspire. Connect.
Values: Kindness, Inclusion, Trust, Innovation & Collaboration
Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.
Reports directly to the Executive Director of Kittredge Center (KC). Provides overall clerical and front desk support for the Kittredge Center. Registers students for non-credit classes and workshops via Banner; provides direct customer service to faculty, staff, students and visitors; answers main phone line into Kittredge Center and facilitates the referral to other offices and departments in KC or the college as a whole; assists in the scheduling of the Kittredge Center rooms; and performs other duties as assigned by the Executive Director. An energetic and helpful personality is essential and a professional manner that includes strong direct service skills and follow through.
Registers students and customers for classes from phone/text, fax, e-mail, walk-in and via the online shopping cart. Reception duties to include, but not limited to: providing directions, answering questions regarding HCC and Business & Community Services, giving assistance where needed and contributing to a welcoming environment. Also assists with questions and registrations relating to all Business and Community Services programs, including but not limited to MCCTI (Casino Training) and CEC (Cannabis Education Center) as well registrations for our off-site satellite campus locations; Answers telephone calls and provides routine information concerning Division services according to established procedures or transfers calls. Assists in financial data entry (i.e. accounts payable, purchasing, and journal entry). Keeps Business & Community Services program materials up-to-date and neat in the lobby for easy access to students and visitors. Files materials such as correspondence, reports, applications, etc. in accordance with a prescribed classification system. Assists with facility and IT issues for in-house and outside meetings, conferences, trainings, etc. Receives and distributes incoming mail, memoranda, packages, etc. to appropriate individuals within the assigned unit and assists all Division departments with large mailings (i.e. stuffing envelopes). Assists in the training of college work-study students. Checking Kittredge Center room schedule to ensure proper set-up for in-house and outside meetings, conferences, trainings, etc. in a proactive manner. Provides clerical assistance to Community Services & Workforce Development departments. Locates and withdraws information from records by using electronic data display terminals, searching files, etc. in order to respond to inquiries or requests by supervisor. Posts information to logs or records according to prescribed procedures and maintains records according to established procedures in order to ensure accurate and complete information. Operates standard office machines and equipment requiring brief orientation for use such as photocopiers, central console telephone systems, calculators, perforators, folders, shredders, or similar equipment. Schedules or arranges for conferences, meetings, interviews, appointments, or similar activities by reserving required facilities, checking the availability of parties involved and notifying appropriate individuals of dates, times and locations to ensure the availability of facilities and attendance by appropriate individuals. Processes internal and select external room reservation requests for the Kittredge Center. Performs other duties as assigned by the Executive Director and V.P. of Business and Community Services.
REQUIRED:
Three years of full-time, or equivalent part-time experience in office work or substitutions for experience as described in State Classification Specifications; Computer proficiency with Microsoft Office programs, such as Word and Excel and other programs as needed; Ability to work in a fast-paced, high-volume office; Excellent communication and organizational skills; Ability to work effectively with a diverse faculty, staff, student body and community members by providing excellent customer service. *A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the "Clerk Series" series.
PREFERRED: • Associates Degree or equivalent post-secondary and/or workforce skills training; • Banner Student Information System; • Guest/Customer Service Gold; • Shopping Cart Systems; • Crystal Reports; • Bilingual (English/Spanish)
EQUIVALENCY STATEMENT:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.
Full-time, AFSCME unit position . Bi-Weekly salary:
$1,894.66. Grade 13, plus a comprehensive State benefits package.
Hours:
37.5 hours/week Funding Source:
State Disability Accommodations:
Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.
Background Check:
Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. 01
Do you have at least three years of full-time, or equivalent part-time experience in office work?
Yes No
02
How would you rate your proficiency in Microsoft Suite?
Beginner Intermediate Advanced None of the Above
03
Are you able to work in a fast paced, high volume office?
Yes No
04
Have you demonstrated excellent communication and organizational skills?
Yes No
Required Question
$1,894.66 Biweekly Location :
Holyoke, MA Job Type:
Full-time Job Number:
AFSCME-26-40 Division:
Business & Community Services Department:
V.P. Business & Community Service Admin. Opening Date:
09/16/2025 Closing Date:
10/7/2025 11:59 PM Eastern
About Holyoke Community College:
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.
Mission :
Educate. Inspire. Connect.
Values: Kindness, Inclusion, Trust, Innovation & Collaboration
Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.
Reports directly to the Executive Director of Kittredge Center (KC). Provides overall clerical and front desk support for the Kittredge Center. Registers students for non-credit classes and workshops via Banner; provides direct customer service to faculty, staff, students and visitors; answers main phone line into Kittredge Center and facilitates the referral to other offices and departments in KC or the college as a whole; assists in the scheduling of the Kittredge Center rooms; and performs other duties as assigned by the Executive Director. An energetic and helpful personality is essential and a professional manner that includes strong direct service skills and follow through.
Registers students and customers for classes from phone/text, fax, e-mail, walk-in and via the online shopping cart. Reception duties to include, but not limited to: providing directions, answering questions regarding HCC and Business & Community Services, giving assistance where needed and contributing to a welcoming environment. Also assists with questions and registrations relating to all Business and Community Services programs, including but not limited to MCCTI (Casino Training) and CEC (Cannabis Education Center) as well registrations for our off-site satellite campus locations; Answers telephone calls and provides routine information concerning Division services according to established procedures or transfers calls. Assists in financial data entry (i.e. accounts payable, purchasing, and journal entry). Keeps Business & Community Services program materials up-to-date and neat in the lobby for easy access to students and visitors. Files materials such as correspondence, reports, applications, etc. in accordance with a prescribed classification system. Assists with facility and IT issues for in-house and outside meetings, conferences, trainings, etc. Receives and distributes incoming mail, memoranda, packages, etc. to appropriate individuals within the assigned unit and assists all Division departments with large mailings (i.e. stuffing envelopes). Assists in the training of college work-study students. Checking Kittredge Center room schedule to ensure proper set-up for in-house and outside meetings, conferences, trainings, etc. in a proactive manner. Provides clerical assistance to Community Services & Workforce Development departments. Locates and withdraws information from records by using electronic data display terminals, searching files, etc. in order to respond to inquiries or requests by supervisor. Posts information to logs or records according to prescribed procedures and maintains records according to established procedures in order to ensure accurate and complete information. Operates standard office machines and equipment requiring brief orientation for use such as photocopiers, central console telephone systems, calculators, perforators, folders, shredders, or similar equipment. Schedules or arranges for conferences, meetings, interviews, appointments, or similar activities by reserving required facilities, checking the availability of parties involved and notifying appropriate individuals of dates, times and locations to ensure the availability of facilities and attendance by appropriate individuals. Processes internal and select external room reservation requests for the Kittredge Center. Performs other duties as assigned by the Executive Director and V.P. of Business and Community Services.
REQUIRED:
Three years of full-time, or equivalent part-time experience in office work or substitutions for experience as described in State Classification Specifications; Computer proficiency with Microsoft Office programs, such as Word and Excel and other programs as needed; Ability to work in a fast-paced, high-volume office; Excellent communication and organizational skills; Ability to work effectively with a diverse faculty, staff, student body and community members by providing excellent customer service. *A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the "Clerk Series" series.
PREFERRED: • Associates Degree or equivalent post-secondary and/or workforce skills training; • Banner Student Information System; • Guest/Customer Service Gold; • Shopping Cart Systems; • Crystal Reports; • Bilingual (English/Spanish)
EQUIVALENCY STATEMENT:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.
Full-time, AFSCME unit position . Bi-Weekly salary:
$1,894.66. Grade 13, plus a comprehensive State benefits package.
Hours:
37.5 hours/week Funding Source:
State Disability Accommodations:
Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.
Background Check:
Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. 01
Do you have at least three years of full-time, or equivalent part-time experience in office work?
Yes No
02
How would you rate your proficiency in Microsoft Suite?
Beginner Intermediate Advanced None of the Above
03
Are you able to work in a fast paced, high volume office?
Yes No
04
Have you demonstrated excellent communication and organizational skills?
Yes No
Required Question