Mount Wachusett Community College
Staff Assistant, Information Center/Human Resources
Mount Wachusett Community College, Gardner, Massachusetts, us, 01440
Job Description:
General Statement of Duties
Responsible for answering the Colleges main phone line, directing incoming calls and providing outstanding customer service to students, staff and visitors. Answer general questions and provide administrative support to the Division of Human Resources and Payroll.
Responsibilities Answer the College's main phone line; Transfer calls to the appropriate department or individual; Greet and direct faculty, staff, student and guest to appropriate locations; Provide customer service, information, and assistance to employees, students, visitors and callers; Work and collaborate with other Information Center employees to complete tasks; Maintain an up-to-date college in-house telephone directory; Maintains employee confidence and protects operations by keeping Human Resource information confidential. Filing for Human Resources current and archives files Assist with staff and faculty parking assignments; Special projects as assigned related to Personnel and Payroll; Additional hours and other duties may be required; Perform other duties as assigned. Requirements:
Minimum Qualifications:
Good computer skills, including knowledge of Word, Outlook and Excel in a Microsoft Windows environment; High School Diploma or equivalent; Skills in database management and record keeping with the ability to maintain accurate records; Excellent interpersonal skills and organizational skills; Ability to exhibit a high level of confidentiality; Ability to work as a team member and collaborate to complete tasks; Must be able to identify and resolve problems in a timely manner; Must be able to gather and analyze information skillfully; Flexibility to ensure position coverage. Desired Qualifications:
Associate's degree or higher; Bilingual (English/Spanish)
Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Additional Information:
Salary: $16.00 per hour Employee Status: Part Time Benefits: No Hours per Week: 15-18 hrs
Monday 12:00-5, Thursday 12-5, Friday flexible to accommodate coverage Number of Weeks: 52 Year round position
Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Application Instructions:
The following documents are required: 1. Resume 2. Cover Letter
Anticipated Effective Date: August/ September 2025
Priority will be given to applicants who apply prior to August 25, 2025
Applications are open until position filled
Candidates may be subject to employment screening to include both a Criminal Offender Record Information (CORI) request and a Sexual Offender Registry Information (SORI).
General Statement of Duties
Responsible for answering the Colleges main phone line, directing incoming calls and providing outstanding customer service to students, staff and visitors. Answer general questions and provide administrative support to the Division of Human Resources and Payroll.
Responsibilities Answer the College's main phone line; Transfer calls to the appropriate department or individual; Greet and direct faculty, staff, student and guest to appropriate locations; Provide customer service, information, and assistance to employees, students, visitors and callers; Work and collaborate with other Information Center employees to complete tasks; Maintain an up-to-date college in-house telephone directory; Maintains employee confidence and protects operations by keeping Human Resource information confidential. Filing for Human Resources current and archives files Assist with staff and faculty parking assignments; Special projects as assigned related to Personnel and Payroll; Additional hours and other duties may be required; Perform other duties as assigned. Requirements:
Minimum Qualifications:
Good computer skills, including knowledge of Word, Outlook and Excel in a Microsoft Windows environment; High School Diploma or equivalent; Skills in database management and record keeping with the ability to maintain accurate records; Excellent interpersonal skills and organizational skills; Ability to exhibit a high level of confidentiality; Ability to work as a team member and collaborate to complete tasks; Must be able to identify and resolve problems in a timely manner; Must be able to gather and analyze information skillfully; Flexibility to ensure position coverage. Desired Qualifications:
Associate's degree or higher; Bilingual (English/Spanish)
Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Additional Information:
Salary: $16.00 per hour Employee Status: Part Time Benefits: No Hours per Week: 15-18 hrs
Monday 12:00-5, Thursday 12-5, Friday flexible to accommodate coverage Number of Weeks: 52 Year round position
Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Application Instructions:
The following documents are required: 1. Resume 2. Cover Letter
Anticipated Effective Date: August/ September 2025
Priority will be given to applicants who apply prior to August 25, 2025
Applications are open until position filled
Candidates may be subject to employment screening to include both a Criminal Offender Record Information (CORI) request and a Sexual Offender Registry Information (SORI).