MAU Workforce Solutions
Senior Customer Service Representative
MAU Workforce Solutions, Covington, Georgia, United States, 30209
Start your new career as a Senior Customer Service Representative with MAU at a leading manufacturing company in Covington, GA.
As a Senior Customer Service Representative, you will serve as the key liaison between clients and internal teams, ensuring a seamless order experience, identifying growth opportunities, and delivering exceptional customer service in a fast-paced manufacturing environment.
This is a temp-to-hire opportunity.
What We Offer:
Pay of $20.00 - $21.00 per hour based on experience Monday - Friday | 8:00 AM - 5:00 PM Temp-to-hire opportunity On-the-job training and skill development What We're Looking For:
High school diploma or GED required; some college preferred 3+ years of customer service experience in a manufacturing setting 3-5 years of sales or inside sales experience (manufacturing preferred) Strong written, verbal, and interpersonal communication skills Excellent organization, multitasking, and problem-solving abilities Proficient in Microsoft Office (Word, Excel, Outlook) ERP experience (Syspro preferred) Detail-oriented with a proactive, self-driven mindset What You'll Do as a Senior Customer Service Representative:
Act as the primary point of contact for assigned customer accounts Manage the entire order process-from PO receipt to manufacturing and shipment Resolve customer inquiries, complaints, and escalations with timely, client-focused solutions Identify and pursue upselling and cross-selling opportunities Follow up on quotes and maintain progress reports for internal and client stakeholders Coordinate closely with Sales, Production, Supply Chain, and Engineering teams Monitor order status, ensuring accurate and on-time delivery Assist in preparing credit requests, RMAs, and NAFTA certificates Recommend improvements to streamline service workflows and customer interactions Maintain deep product and process knowledge to support client needs Track account metrics and prepare reports on trends, variances, and initiatives Support continuous improvement of the customer experience
As a Senior Customer Service Representative, you will serve as the key liaison between clients and internal teams, ensuring a seamless order experience, identifying growth opportunities, and delivering exceptional customer service in a fast-paced manufacturing environment.
This is a temp-to-hire opportunity.
What We Offer:
Pay of $20.00 - $21.00 per hour based on experience Monday - Friday | 8:00 AM - 5:00 PM Temp-to-hire opportunity On-the-job training and skill development What We're Looking For:
High school diploma or GED required; some college preferred 3+ years of customer service experience in a manufacturing setting 3-5 years of sales or inside sales experience (manufacturing preferred) Strong written, verbal, and interpersonal communication skills Excellent organization, multitasking, and problem-solving abilities Proficient in Microsoft Office (Word, Excel, Outlook) ERP experience (Syspro preferred) Detail-oriented with a proactive, self-driven mindset What You'll Do as a Senior Customer Service Representative:
Act as the primary point of contact for assigned customer accounts Manage the entire order process-from PO receipt to manufacturing and shipment Resolve customer inquiries, complaints, and escalations with timely, client-focused solutions Identify and pursue upselling and cross-selling opportunities Follow up on quotes and maintain progress reports for internal and client stakeholders Coordinate closely with Sales, Production, Supply Chain, and Engineering teams Monitor order status, ensuring accurate and on-time delivery Assist in preparing credit requests, RMAs, and NAFTA certificates Recommend improvements to streamline service workflows and customer interactions Maintain deep product and process knowledge to support client needs Track account metrics and prepare reports on trends, variances, and initiatives Support continuous improvement of the customer experience