Ohio Department of Commerce
Customer Service Assistant 1
Ohio Department of Commerce, Columbus, Ohio, United States, 43224
What You'll Do:
The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking a customer service assistant to provide information and communicate procedures to obtain or amend vital records. This job entails the following tasks:
Provides information and respond to inquiries, requests and/or complaints from internal and/or external customers received by incoming phone calls and other means of communication (e.g., in writing and/or by e-mail, fax, in-person) Reviews and verifies legal paperwork (e.g., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections) for accuracy and completeness Makes sure all necessary data that is part of the public record portion of a birth and death certificate is contained within the legal paperwork Indexes and cross references legal paperwork to original birth and death records using manual and electronic methods (i.e.,IPHIS) Proofs and types documents and makes corrections (i.e., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections) This position will report to 4200 Surface Road, Columbus, Ohio, working in office Monday - Friday during core business hours.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
Job Skills:
Customer Service
Technical:
Clerical & Data Entry, Operational and Administrative Support
Professional:
Attention to Detail, Confidentiality, Customer Focus
EDUCATIONAL TRANSCRIPT REQUIREMENTS:
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking a customer service assistant to provide information and communicate procedures to obtain or amend vital records. This job entails the following tasks:
Provides information and respond to inquiries, requests and/or complaints from internal and/or external customers received by incoming phone calls and other means of communication (e.g., in writing and/or by e-mail, fax, in-person) Reviews and verifies legal paperwork (e.g., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections) for accuracy and completeness Makes sure all necessary data that is part of the public record portion of a birth and death certificate is contained within the legal paperwork Indexes and cross references legal paperwork to original birth and death records using manual and electronic methods (i.e.,IPHIS) Proofs and types documents and makes corrections (i.e., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections) This position will report to 4200 Surface Road, Columbus, Ohio, working in office Monday - Friday during core business hours.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
Job Skills:
Customer Service
Technical:
Clerical & Data Entry, Operational and Administrative Support
Professional:
Attention to Detail, Confidentiality, Customer Focus
EDUCATIONAL TRANSCRIPT REQUIREMENTS:
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.