VPC Pizza Operating Corp
Restaurant Applications Administrator
VPC Pizza Operating Corp, Chicago, Illinois, United States, 60611
Job Description
Job Description
ROLE OVERVIEW The Applications Administrator is responsible for managing and maintaining the technology infrastructure and point-of-sale (POS) systems across our multi-location restaurant group. This role ensures the reliability, performance, and security of network systems, POS platforms, back-office applications, and related hardware/software used in both our restaurants and corporate office.
REPORTS TO
Vice President of Technology
KEY RELATIONSHIPS Internal
Corporate Staff, Americana Staff, Franchises External
Restaurant managers, vendors
KEY RESPONSIBILITIES: Create, manage, and maintain user accounts, roles, permissions, workflows, and security settings in accordance with company policies. Perform routine system maintenance, including updates, backups, patch management, preventative maintenance, and configuration changes to ensure reliability, performance, and security. Monitor and analyze system and POS performance, usage, and data trends to identify opportunities for optimization, automation, or process improvements. Provide technical support and training to restaurant managers, corporate staff, and other end users, both remotely and on-site. Collaborate with vendors, service providers, and internal teams to resolve technical issues, support updates, manage licensing, and implement new solutions. Assist with the planning, testing, deployment, and documentation of system updates, enhancements, and new software or technology implementations. Support technology rollouts for new restaurant openings, relocations, remodels, and other operational initiatives. Maintain accurate inventory of IT equipment, licenses, and assets. Participate in after-hours support rotation for critical system issues. Develop and maintain documentation, including user guides, troubleshooting procedures, and system configurations.
QUALIFICATIONS: Essential 3+ years of experience in IT support, preferably within the restaurant or hospitality industry. Strong technical proficiency with POS systems, hardware, software, and related technologies; experience with Toast, Oracle, NCR/Aloha strongly preferred. Hands-on experience supporting, maintaining, and troubleshooting complex IT systems and processes. Proficiency with Microsoft 365 applications; Outlook, Teams, OneDrive, SharePoint. Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Exceptional communication skills, both verbal and written, with the ability to interact effectively with users, vendors, and cross-functional teams. Strong customer service orientation with excellent interpersonal skills and attention to detail. Ability to collaborate effectively in a team-oriented environment and work independently when needed. Flexibility to work nights and weekends on special projects, tasks, or support needs as required.
Desired: Proven experience as a Systems or Network Administrator, or in a similar IT support role, preferably within the restaurant or retail industry. Proficiency with Windows Server, Active Directory, Microsoft 365 (Teams, OneDrive, SharePoint), networking, and SQL. Familiarity with Microsoft Cloud Services; Azure, Entra, Meraki products, and enterprise-level deployments. Experience with restaurant technology systems such as POS, KDS, online ordering, third-party delivery integrations, and surveillance systems. Strong understanding of POS hardware, software, and payment processing, with the ability to translate complex retail/restaurant needs into actionable technical solutions. Excellent analytical, problem-solving, and organizational skills with the ability to adjust to changing requirements, meet deadlines, and work efficiently under pressure. Strong communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences. Service-oriented mindset with a focus on customer support, collaboration, and maintaining strong business relationships. Demonstrated initiative, flexibility, confidentiality, and professionalism in all interactions. Ability to document processes and solutions, including business process designs, functional specifications, user guides, and knowledge articles. Commitment to company values, maintaining respect, confidentiality, and a positive attitude in a team-oriented environment. Other duties as assigned
EDUCATIONAL REQUIREMENTS: Minimum: High School Diploma or GED Preferred: AS Degree or higher in Computer Information Systems or related field
Job Description
ROLE OVERVIEW The Applications Administrator is responsible for managing and maintaining the technology infrastructure and point-of-sale (POS) systems across our multi-location restaurant group. This role ensures the reliability, performance, and security of network systems, POS platforms, back-office applications, and related hardware/software used in both our restaurants and corporate office.
REPORTS TO
Vice President of Technology
KEY RELATIONSHIPS Internal
Corporate Staff, Americana Staff, Franchises External
Restaurant managers, vendors
KEY RESPONSIBILITIES: Create, manage, and maintain user accounts, roles, permissions, workflows, and security settings in accordance with company policies. Perform routine system maintenance, including updates, backups, patch management, preventative maintenance, and configuration changes to ensure reliability, performance, and security. Monitor and analyze system and POS performance, usage, and data trends to identify opportunities for optimization, automation, or process improvements. Provide technical support and training to restaurant managers, corporate staff, and other end users, both remotely and on-site. Collaborate with vendors, service providers, and internal teams to resolve technical issues, support updates, manage licensing, and implement new solutions. Assist with the planning, testing, deployment, and documentation of system updates, enhancements, and new software or technology implementations. Support technology rollouts for new restaurant openings, relocations, remodels, and other operational initiatives. Maintain accurate inventory of IT equipment, licenses, and assets. Participate in after-hours support rotation for critical system issues. Develop and maintain documentation, including user guides, troubleshooting procedures, and system configurations.
QUALIFICATIONS: Essential 3+ years of experience in IT support, preferably within the restaurant or hospitality industry. Strong technical proficiency with POS systems, hardware, software, and related technologies; experience with Toast, Oracle, NCR/Aloha strongly preferred. Hands-on experience supporting, maintaining, and troubleshooting complex IT systems and processes. Proficiency with Microsoft 365 applications; Outlook, Teams, OneDrive, SharePoint. Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Exceptional communication skills, both verbal and written, with the ability to interact effectively with users, vendors, and cross-functional teams. Strong customer service orientation with excellent interpersonal skills and attention to detail. Ability to collaborate effectively in a team-oriented environment and work independently when needed. Flexibility to work nights and weekends on special projects, tasks, or support needs as required.
Desired: Proven experience as a Systems or Network Administrator, or in a similar IT support role, preferably within the restaurant or retail industry. Proficiency with Windows Server, Active Directory, Microsoft 365 (Teams, OneDrive, SharePoint), networking, and SQL. Familiarity with Microsoft Cloud Services; Azure, Entra, Meraki products, and enterprise-level deployments. Experience with restaurant technology systems such as POS, KDS, online ordering, third-party delivery integrations, and surveillance systems. Strong understanding of POS hardware, software, and payment processing, with the ability to translate complex retail/restaurant needs into actionable technical solutions. Excellent analytical, problem-solving, and organizational skills with the ability to adjust to changing requirements, meet deadlines, and work efficiently under pressure. Strong communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences. Service-oriented mindset with a focus on customer support, collaboration, and maintaining strong business relationships. Demonstrated initiative, flexibility, confidentiality, and professionalism in all interactions. Ability to document processes and solutions, including business process designs, functional specifications, user guides, and knowledge articles. Commitment to company values, maintaining respect, confidentiality, and a positive attitude in a team-oriented environment. Other duties as assigned
EDUCATIONAL REQUIREMENTS: Minimum: High School Diploma or GED Preferred: AS Degree or higher in Computer Information Systems or related field