TEEMA
Job Description
Job Description
As a core member of our Tech Ops Servers and Storage IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets. Responsibilities Your Role: Responsible for maintaining the system support for Enterprise Backup infrastructure addressing the availability and security of the backed data.
Ensure the backup infrastructure is kept up to date, from both hardware and software perspective; implement appropriate methodologies, standards and best practices
Manage Backup administrators team
Responsible for the coaching of Backup team and enhancing skill and career development of the staff
Run projects, prepare project plan and work with PMO team; liaise with cross functional IT infrastructure teams
Provide backup infrastructure KRI reports to external and internal auditors, IT management and OCM teams
Plan and deliver Backup road map and annual deliverables plans
Monitor Service Desk queues and comply with quality guidelines when managing incidents
Respond and comply with escalation policies and procedures
Provide 8x5 operational support; promptly respond to telephone call, voice-mail and emails
Participate in weekend on-call schedule and be available to respond telephone calls in emergency situations
Resolve and document system errors and performance issues
Perform root cause analysis of critical errors and outages
Qualifications About You: You are 5+ years of hands-on experience in IT infrastructure area, with a focus on backup, recovery and storage systems
Previous experience in an IT management or IT team lead role
3+ years of backup system administration experience (e.g. Cohesity, Veritas NetBackup, Veeam, Rubrik, Commvault)
Managerial and strong leadership skills
Finance industry experience is preferred
Experience with cloud backup and disaster recovery solutions (AWS and Azure)
Ability to developer and implement backup and recovery policies and procedures
Adaptability to changing technologies and business needs
You are self-motivated, innovative and analytical with strong attention to details and the ability to think laterally for problem solving
You able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project tea
Job Description
As a core member of our Tech Ops Servers and Storage IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets. Responsibilities Your Role: Responsible for maintaining the system support for Enterprise Backup infrastructure addressing the availability and security of the backed data.
Ensure the backup infrastructure is kept up to date, from both hardware and software perspective; implement appropriate methodologies, standards and best practices
Manage Backup administrators team
Responsible for the coaching of Backup team and enhancing skill and career development of the staff
Run projects, prepare project plan and work with PMO team; liaise with cross functional IT infrastructure teams
Provide backup infrastructure KRI reports to external and internal auditors, IT management and OCM teams
Plan and deliver Backup road map and annual deliverables plans
Monitor Service Desk queues and comply with quality guidelines when managing incidents
Respond and comply with escalation policies and procedures
Provide 8x5 operational support; promptly respond to telephone call, voice-mail and emails
Participate in weekend on-call schedule and be available to respond telephone calls in emergency situations
Resolve and document system errors and performance issues
Perform root cause analysis of critical errors and outages
Qualifications About You: You are 5+ years of hands-on experience in IT infrastructure area, with a focus on backup, recovery and storage systems
Previous experience in an IT management or IT team lead role
3+ years of backup system administration experience (e.g. Cohesity, Veritas NetBackup, Veeam, Rubrik, Commvault)
Managerial and strong leadership skills
Finance industry experience is preferred
Experience with cloud backup and disaster recovery solutions (AWS and Azure)
Ability to developer and implement backup and recovery policies and procedures
Adaptability to changing technologies and business needs
You are self-motivated, innovative and analytical with strong attention to details and the ability to think laterally for problem solving
You able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project tea