Xperts Group Open Positions
Customer Service Representative
Xperts Group Open Positions, Mount Prospect, Illinois, United States
Job Description
Job Description Description: Position Summary: We’re seeking a
Customer Service Representative
with a strong background in
import /export operations.
Experience in
Import break bulk and Export gateway process is ideal.
The candidate will need to have a freight forwarding mindset. Familiarity with how cargo flows through airline terminals and US Customs and OGA’s is necessary. An understanding of
time-sensitive shipments
in a high-pressure, regulated environment. This role will work closely with our
dispatch team, drivers, freight forwarders, and airline ground handlers
to ensure smooth execution of import recoveries and export Drops. Maintain real-time communication with clients, providing timely updates and proactive solutions.
Key Responsibilities: Act as the main customer contact for
import and export shipments , with emphasis on pharmaceutical cargo. Collaborate with freight forwarders, brokers, and Rockford and O’Hare-based cargo terminals to track and confirm shipment status, customs clearance, and pickup availability. Coordinate closely with the dispatch team to schedule pickups and deliveries in alignment with customer requirements. Handle
shipment documentation , including AWBs, HAWBs, PODs, and temperature logs, ensuring all documentation is accurate and audit-ready. Monitor shipments for
cold chain compliance
and proactively prevent possible temperature deviations Provide frequent and proactive updates to clients regarding shipment status, delays, or issues. Work cross-functionally with customer service, dispatch, and compliance to ensure high service standards and adherence to GDP/GMP guidelines. Support billing, quoting, and documentation audits as needed. Utilize TMS and internal tracking systems to maintain accurate shipment records and customer communications. Organizational skill is a must
What We Offer: Competitive compensation based on experience Medical, dental, and vision insurance Paid time off and holidays 401(k) with company match Career development in a growing pharmaceutical logistics company Supportive, fast-paced team environment near O’Hare Requirements:
3+ years of experience
in
import/break bulk or export/gateway operations,
preferably in the
freight forwarding
or logistics sector. Solid understanding of
airport cargo operations , particularly
O’Hare and Rockford terminals
with ground handlers (e.g., WFS, Swissport, Alliance Ground). Experience working with
pharmaceutical or temperature-sensitive freight
is a strong plus. Familiarity with cold chain handling, chain of custody protocols. Excellent communication, organization, and multitasking skills. Proficiency with Microsoft Office, TMS platforms, and industry systems (e.g., CargoWise, CHAMP, etc.). Bilingual (English/Spanish) a plus but not required.
Job Description Description: Position Summary: We’re seeking a
Customer Service Representative
with a strong background in
import /export operations.
Experience in
Import break bulk and Export gateway process is ideal.
The candidate will need to have a freight forwarding mindset. Familiarity with how cargo flows through airline terminals and US Customs and OGA’s is necessary. An understanding of
time-sensitive shipments
in a high-pressure, regulated environment. This role will work closely with our
dispatch team, drivers, freight forwarders, and airline ground handlers
to ensure smooth execution of import recoveries and export Drops. Maintain real-time communication with clients, providing timely updates and proactive solutions.
Key Responsibilities: Act as the main customer contact for
import and export shipments , with emphasis on pharmaceutical cargo. Collaborate with freight forwarders, brokers, and Rockford and O’Hare-based cargo terminals to track and confirm shipment status, customs clearance, and pickup availability. Coordinate closely with the dispatch team to schedule pickups and deliveries in alignment with customer requirements. Handle
shipment documentation , including AWBs, HAWBs, PODs, and temperature logs, ensuring all documentation is accurate and audit-ready. Monitor shipments for
cold chain compliance
and proactively prevent possible temperature deviations Provide frequent and proactive updates to clients regarding shipment status, delays, or issues. Work cross-functionally with customer service, dispatch, and compliance to ensure high service standards and adherence to GDP/GMP guidelines. Support billing, quoting, and documentation audits as needed. Utilize TMS and internal tracking systems to maintain accurate shipment records and customer communications. Organizational skill is a must
What We Offer: Competitive compensation based on experience Medical, dental, and vision insurance Paid time off and holidays 401(k) with company match Career development in a growing pharmaceutical logistics company Supportive, fast-paced team environment near O’Hare Requirements:
3+ years of experience
in
import/break bulk or export/gateway operations,
preferably in the
freight forwarding
or logistics sector. Solid understanding of
airport cargo operations , particularly
O’Hare and Rockford terminals
with ground handlers (e.g., WFS, Swissport, Alliance Ground). Experience working with
pharmaceutical or temperature-sensitive freight
is a strong plus. Familiarity with cold chain handling, chain of custody protocols. Excellent communication, organization, and multitasking skills. Proficiency with Microsoft Office, TMS platforms, and industry systems (e.g., CargoWise, CHAMP, etc.). Bilingual (English/Spanish) a plus but not required.