City of Oakland, CA
Salary :
$62,087.52 - $76,215.00 Annually Location :
Oakland, CA Job Type:
Full Time Civil Service Job Number:
25-SS129-07 Department:
Human Resources Management Department Opening Date:
07/18/2025 Closing Date:
8/4/2025 11:59 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
TA1
The Position
The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city's historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.
Why join the City of Oakland's Human Resources Management Department? Situated at the heart of the Bay Area, the City of Oakland is a vibrant, diverse, and exciting place to work. It is easily accessible, at the forefront of Race and Equity work, and a full-service organization with many innovative community services.
Are you searching for a fulfilling career that allows you to make a difference and have a positive impact on the local community? Look no further! The City of Oakland is seeking motivated and passionate individuals to join our dynamic Human Resources Management Department as a Human Resource Clerk. Come join the City of Oakland and become part of a diverse organization dedicated to the community and employees whom we serve! Oakland is a learning organization, committed to developing talent and growing our own. This is a great opportunity to start your HR Career in an organization with a proven track record of internal promotions. We are looking for someone who is:
Self-motivated and eager to learn.
Working at our front counter will give you the opportunity to learn about many of the services our department provides. Adaptable.
This role will require you to be flexible and skilled at adjusting to changing priorities. A resourceful problem solver!
Each day will bring different challenges and requests for service. There won't always be an established process to follow, and you will need to be resourceful in finding solutions. A team player!
If you thrive in a dynamic and collaborative environment, then this is the right role for you! An excellent communicator with a professional presence.
As the first person visitors to our department encounter, you will need to communicate with a variety of people in a professional, engaging, and approachable manner. Customer-focused.
The Human Resources Department prides itself on exceptional customer service. You will get a chance to enhance the entire organization by being customer-focused and by enhancing customer satisfaction. Reliable and punctual.
As the first point of contact for callers and visitors to our department, you need to consistently arrive on time so that our offices are open, and you are available to answer calls and emails during our standard business hours. NOTE: This position is 100% in-office during the City's official business hours of 8:30 a.m. - 5:00 p.m. Monday through Friday.
What you will typically be responsible for:
Answering routine human resources questions related to job opportunities, salary information, benefits, and assessment activities received from employees and the general public. Processing, organizing, and maintaining a variety of confidential human resources records, forms, and employee files, both electronically and on paper. Compiling, preparing, and distributing weekly reports on new hires and job postings. Ordering supplies, creating purchase order requisitions, and liaising between buyers, HR leadership staff, and vendors. Scheduling appointments, preparing, and issuing identification cards for employees. Acting as the custodian of records for subpoenas and public records requests. Preparing materials and attending board/commission meetings to facilitate and/or take notes.
Read the complete job description by clicking below: Human Resource Clerk *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland
A few reasons you might love this job:
You will be part of a growing and dynamic Human Resources Department and help in establishing the City as an employer of choice. Your work will support the City's efforts to provide important public services to a community with a rich and dynamic history. You will work with people who are passionate about their craft, care about collaboration, and like to have fun. A few challenges you might face in this job:
You will be asked to handle multiple tasks with competing and critical deadlines. You will need to guide employees and members of the public through many different policies, rules, and procedures. Some of the individuals that call or visit our office may be upset or frustrated, and you may need to deescalate emotional situations to help guide them to the right resource or person. Competencies Required:
Adaptability:
Responding positively to change and modifying behavior as the situation requires. Attention to Detail:
Focusing on the details of work content, work steps, and final work products. Building & Maintaining Relationships:
Establishing rapport and maintaining mutually productive relationships. Customer Focus:
Attending to the needs and expectations of customers. Displaying Ownership and Accountability:
Holding self and others accountable for measurable high-quality, timely, and cost-effective results. Establishing Credibility:
Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others. Fact Finding:
Obtaining facts and data pertaining to an issue or question. Handling Stress:
Maintaining emotional stability and self-control under pressure, challenge, or adversity. Professional Impact:
Presenting self as a positive representative of the organization. Professional & Technical Expertise: Applying technical subject matter to the job. Teamwork:
Collaborating with others to achieve shared goals. Using Technology:
Working with electronic hardware and software applications. Valuing Diversity:
Appreciating the benefits of varied backgrounds and cultures in the workplace.
Minimum Requirements for Application This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.
Education:
High school diploma or equivalent. An Associate's Degree from an accredited college or university in human resources, business administration, public administration or related field is desirable.
Experience:
One (1) year of progressively responsible clerical/administrative work experience including public contact situations and preparing and processing confidential human resources forms, reports, correspondence, and information.
License or Certificate / Other Requirements Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties. Other Requirements
Must be willing to work irregular days and hours, as needed. Flexible Staffing
Incumbents in the Human Resource Clerk classification are eligible to promote to the Human Resource Technician classification in accordance with established City policy related to flexible staffing.
Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the "minimum qualifications" listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For this recruitment, all qualified applicants will be invited to take an online multiple-choice assessment (weighted 100%). You'll have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of August 18, 2025. Candidates who pass the multiple-choice assessment will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you're applying to a "restricted" posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. What's in it for you? 15 paid holidays
Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
Retirement: CalPERS (California Public Employees' Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
Dental: Delta Dental full premium for employees and eligible dependents
Vision: VSP full premium for employees and eligible dependents
Sick leave: Employees accrue 12 days per year
Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.
Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.). Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Ellaine Reyes at ereyes2@oaklandca.gov. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: •CalPERS Medical •Dental •Vision •Medical Waiver Plan - Cash-In-Lieu •Flexible Spending Accounts •Commuter Benefits •Group & Supplemental Life Insurance •Employee Assistance Program (EAP) •Guaranteed Ride Home (GRH) •Pension Benefits •Deferred Compensation
* Specific benefits may vary depending on the assigned specific bargaining unit. Information regarding most benefits can be reviewed here: Current MOUs may be reviewed here: 01
Be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. I have read and understand the statement above concerning submission of supplemental responses.
Yes No
02
Do you confirm that the address on your application matches your current residency?
Yes No
03
Are you a current City or Port of Oakland employee?
Yes No
04
If you are a current City or Port of Oakland employee, what is your job title and employee ID number?If you are not a City or Port employee, type "N/A" 05
Have you previously been employed by the City of Oakland?
Yes No
06
If you have previously been employed by the City of Oakland, please enter the dates and titles of the jobs you previously held at the City of Oakland below.If not applicable, type "N/A" 07
If you have previously been employed by the City of Oakland, please enter any other name(s) used below.If not application, type "N/A" 08
Do you have a high school diploma or equivalent?
Yes No
09
How many years of progressively responsible clerical/administrative work experience including public contact situations and preparing and processing confidential human resources forms, reports, correspondence, and information?
I possess more than 3 years of experience as described I possess 2 or more years, but less than 3 years, of experience as described I possess 1 year, but less than 2 years, of experience as described I possess less than 1 year of experience as described I do not possess any experience as described
10
Please clearly and thoroughly state your progressively responsible clerical/administrative work experience including public contact situations and preparing and processing confidential human resources forms, reports, correspondence, and information.Do not enter "See resume / application" as a response 11
Answers to the above supplemental questions MUST be supported by information contained in the "Education" and "Work Experience" sections of this application. Answers not supported by information contained in the "Education" and "Work Experience" sections of this application will NOT be considered.Resumes and cover letters will not be reviewed.I have read and understand this statement.
Yes No
Required Question
$62,087.52 - $76,215.00 Annually Location :
Oakland, CA Job Type:
Full Time Civil Service Job Number:
25-SS129-07 Department:
Human Resources Management Department Opening Date:
07/18/2025 Closing Date:
8/4/2025 11:59 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
TA1
The Position
The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city's historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.
Why join the City of Oakland's Human Resources Management Department? Situated at the heart of the Bay Area, the City of Oakland is a vibrant, diverse, and exciting place to work. It is easily accessible, at the forefront of Race and Equity work, and a full-service organization with many innovative community services.
Are you searching for a fulfilling career that allows you to make a difference and have a positive impact on the local community? Look no further! The City of Oakland is seeking motivated and passionate individuals to join our dynamic Human Resources Management Department as a Human Resource Clerk. Come join the City of Oakland and become part of a diverse organization dedicated to the community and employees whom we serve! Oakland is a learning organization, committed to developing talent and growing our own. This is a great opportunity to start your HR Career in an organization with a proven track record of internal promotions. We are looking for someone who is:
Self-motivated and eager to learn.
Working at our front counter will give you the opportunity to learn about many of the services our department provides. Adaptable.
This role will require you to be flexible and skilled at adjusting to changing priorities. A resourceful problem solver!
Each day will bring different challenges and requests for service. There won't always be an established process to follow, and you will need to be resourceful in finding solutions. A team player!
If you thrive in a dynamic and collaborative environment, then this is the right role for you! An excellent communicator with a professional presence.
As the first person visitors to our department encounter, you will need to communicate with a variety of people in a professional, engaging, and approachable manner. Customer-focused.
The Human Resources Department prides itself on exceptional customer service. You will get a chance to enhance the entire organization by being customer-focused and by enhancing customer satisfaction. Reliable and punctual.
As the first point of contact for callers and visitors to our department, you need to consistently arrive on time so that our offices are open, and you are available to answer calls and emails during our standard business hours. NOTE: This position is 100% in-office during the City's official business hours of 8:30 a.m. - 5:00 p.m. Monday through Friday.
What you will typically be responsible for:
Answering routine human resources questions related to job opportunities, salary information, benefits, and assessment activities received from employees and the general public. Processing, organizing, and maintaining a variety of confidential human resources records, forms, and employee files, both electronically and on paper. Compiling, preparing, and distributing weekly reports on new hires and job postings. Ordering supplies, creating purchase order requisitions, and liaising between buyers, HR leadership staff, and vendors. Scheduling appointments, preparing, and issuing identification cards for employees. Acting as the custodian of records for subpoenas and public records requests. Preparing materials and attending board/commission meetings to facilitate and/or take notes.
Read the complete job description by clicking below: Human Resource Clerk *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland
A few reasons you might love this job:
You will be part of a growing and dynamic Human Resources Department and help in establishing the City as an employer of choice. Your work will support the City's efforts to provide important public services to a community with a rich and dynamic history. You will work with people who are passionate about their craft, care about collaboration, and like to have fun. A few challenges you might face in this job:
You will be asked to handle multiple tasks with competing and critical deadlines. You will need to guide employees and members of the public through many different policies, rules, and procedures. Some of the individuals that call or visit our office may be upset or frustrated, and you may need to deescalate emotional situations to help guide them to the right resource or person. Competencies Required:
Adaptability:
Responding positively to change and modifying behavior as the situation requires. Attention to Detail:
Focusing on the details of work content, work steps, and final work products. Building & Maintaining Relationships:
Establishing rapport and maintaining mutually productive relationships. Customer Focus:
Attending to the needs and expectations of customers. Displaying Ownership and Accountability:
Holding self and others accountable for measurable high-quality, timely, and cost-effective results. Establishing Credibility:
Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others. Fact Finding:
Obtaining facts and data pertaining to an issue or question. Handling Stress:
Maintaining emotional stability and self-control under pressure, challenge, or adversity. Professional Impact:
Presenting self as a positive representative of the organization. Professional & Technical Expertise: Applying technical subject matter to the job. Teamwork:
Collaborating with others to achieve shared goals. Using Technology:
Working with electronic hardware and software applications. Valuing Diversity:
Appreciating the benefits of varied backgrounds and cultures in the workplace.
Minimum Requirements for Application This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.
Education:
High school diploma or equivalent. An Associate's Degree from an accredited college or university in human resources, business administration, public administration or related field is desirable.
Experience:
One (1) year of progressively responsible clerical/administrative work experience including public contact situations and preparing and processing confidential human resources forms, reports, correspondence, and information.
License or Certificate / Other Requirements Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties. Other Requirements
Must be willing to work irregular days and hours, as needed. Flexible Staffing
Incumbents in the Human Resource Clerk classification are eligible to promote to the Human Resource Technician classification in accordance with established City policy related to flexible staffing.
Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the "minimum qualifications" listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For this recruitment, all qualified applicants will be invited to take an online multiple-choice assessment (weighted 100%). You'll have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of August 18, 2025. Candidates who pass the multiple-choice assessment will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you're applying to a "restricted" posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. What's in it for you? 15 paid holidays
Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
Retirement: CalPERS (California Public Employees' Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
Dental: Delta Dental full premium for employees and eligible dependents
Vision: VSP full premium for employees and eligible dependents
Sick leave: Employees accrue 12 days per year
Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.
Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.). Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Ellaine Reyes at ereyes2@oaklandca.gov. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: •CalPERS Medical •Dental •Vision •Medical Waiver Plan - Cash-In-Lieu •Flexible Spending Accounts •Commuter Benefits •Group & Supplemental Life Insurance •Employee Assistance Program (EAP) •Guaranteed Ride Home (GRH) •Pension Benefits •Deferred Compensation
* Specific benefits may vary depending on the assigned specific bargaining unit. Information regarding most benefits can be reviewed here: Current MOUs may be reviewed here: 01
Be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. I have read and understand the statement above concerning submission of supplemental responses.
Yes No
02
Do you confirm that the address on your application matches your current residency?
Yes No
03
Are you a current City or Port of Oakland employee?
Yes No
04
If you are a current City or Port of Oakland employee, what is your job title and employee ID number?If you are not a City or Port employee, type "N/A" 05
Have you previously been employed by the City of Oakland?
Yes No
06
If you have previously been employed by the City of Oakland, please enter the dates and titles of the jobs you previously held at the City of Oakland below.If not applicable, type "N/A" 07
If you have previously been employed by the City of Oakland, please enter any other name(s) used below.If not application, type "N/A" 08
Do you have a high school diploma or equivalent?
Yes No
09
How many years of progressively responsible clerical/administrative work experience including public contact situations and preparing and processing confidential human resources forms, reports, correspondence, and information?
I possess more than 3 years of experience as described I possess 2 or more years, but less than 3 years, of experience as described I possess 1 year, but less than 2 years, of experience as described I possess less than 1 year of experience as described I do not possess any experience as described
10
Please clearly and thoroughly state your progressively responsible clerical/administrative work experience including public contact situations and preparing and processing confidential human resources forms, reports, correspondence, and information.Do not enter "See resume / application" as a response 11
Answers to the above supplemental questions MUST be supported by information contained in the "Education" and "Work Experience" sections of this application. Answers not supported by information contained in the "Education" and "Work Experience" sections of this application will NOT be considered.Resumes and cover letters will not be reviewed.I have read and understand this statement.
Yes No
Required Question