Retail Associate Job at Ross Stores, Inc. in Newport News

Overview

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We provide customers with high-quality brands and on-trend merchandise at extraordinary savings, offering a fun shopping experience.

Ross is a Fortune 500 company with 2023 revenues of $20.4 billion and corporate headquarters in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. We are committed to an inclusive work environment and continuous learning opportunities.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers in a courteous and friendly manner, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of duties in all areas of the Store and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a safe, clutter-free sales floor and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed; is register-trained, helps with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, smiles, and says "hello"; thanks Customers during checkout.
• Provides prompt and efficient responses to Customers; responds to Service calls and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to help maintain a neat store and well-presented merchandise.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information and cash handling integrity.
• Follows MOS (Missed-Out-of-Stock) policies and proper processing of each piece.
• Adheres to policies for cash, checks, cards, refunds, voids, and offline procedures.
• Demonstrates a sense of urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail.

Physical Requirements / ADA

• Ability to use all Store equipment including PDTs, registers, and PC as required.
• Ability to stand, walk, and move around the Store for up to 100% of the working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross complies with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital status, or other protected statuses.