State of Oregon
Service Desk Technician Tier 2 (Information Systems Specialist 4)
State of Oregon, Portland, Oregon, United States, 97204
Service Desk Technician Tier 2 (Information Systems Specialist 4)
Opportunity awaits, apply today! As a Service Desk Technician Tier 2 you will provide primary day-to-day support to OHA/ODHS staff located in the Portland, OR region for the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the units ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software. IT business processes that are adhered to in performing day-to-day support includes incident management, change management, asset management, configuration management and other applicable IT service management functions. May provide secondary/backup support to other ODHS/OHA staff and partners in other parts of the state as needed. During down times will provide back up to help resolve service tickets or take phone calls for the Service Desk. If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all. What we are looking for: Minimum Qualifications: These qualifications must be visible in your application for consideration. Minimum qualifications: Information Systems Specialist 4 (a) Three (3) years of information systems experience in: IT helpdesk, Information System, or desktop support experience OR (b) An Associates degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in: IT helpdesk, Information System, or desktop support experience. Desired attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application. An effective Field Services Technician must possess the following skills and experience when hired: considerable background and understanding of all aspects of information technology that relates to desktop computers, local area and wide area networks, and general computer operations. Good understanding of the Windows Operating Systems and how to fix issues that occur in it. Ability to work under pressure and retain a professional and tactful manner in all interactions with customers. Must have good communication skills. Excellent customer service skills for both internal and external customers. Ability to demonstrate initiative and independent judgment on an on-going basis as much of the time work is done independently. Ability to contribute to a positive, respectful and productive work environment. Ability to work collaboratively with other technicians across the state. Good team player skills are necessary, including the willingness to collaborate, share information, and contribute to the teams success as necessary. Special Requirements: To be hired, you must have a criminal records and driving records check that meets OHA criteria at the time of hire, and throughout employment. Regarding CJIS: Criminal Justice Information Services (CJIS) Policy Federal Information Processing Standards (FIPS) Publication (Pub) 199 Federal Information Processing Standards (FIPS) Publication 200 IRS Publication 1075, Tax Information Security Guidelines for Federal, State and Local Agencies MARS-E Catalog of Minimum Acceptable Risk Security and Privacy Controls for Exchanges National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 Rev. 5 NIST SP 800-88 Social Security Administration Information Exchange Security Requirements and Procedures Other federal and state laws, rules and regulations governing data privacy and security Oregon Administrative Rules Oregon Revised Statutes Statewide Cyber Security Standards Department of Administrative Services (DAS) rules, policies, and procedures Department, Authority and program rules, policies, and procedures How are these guidelines used? Assist end users in problem solving. Provide information to OIS customers. Regarding CJIS (as cited in 5a): Serve as a basis for making judicious assessments and decisions regarding the privacy and security posture and configurations of networks, systems, and data. Working conditions: Driving is an essential function of this position; you will be required to use a vehicle to conduct business and must maintain a current, valid drivers license. Position requires periodic travel throughout the state. While performing the duties of this job, you will be in an open landscape environment and may be exposed to the sounds and activity of those working around you. These conditions may be in high traffic areas with moderate to loud noises and frequent interruptions. The working location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing. Application guidance: How to apply: Submission requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, cover letter, and answer all supplemental questions. External candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements. Internal candidates: Current State of Oregon employees must apply through their Workday login. Be sure to follow all application submission requirements. After you apply: Before the job announcement closes, log in to your Workday account to check for pending tasks under "My Applications" and complete them. Remember to check your email (including your junk folder) and Workday inbox for updates on your application. Reminders: Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job! This announcement is for ONE vacancy, full-time, limited duration position. This position is union represented, Desk Technician Tier 2 (Information Systems Specialist 4) position based in Portland, Oregon. This is a hybrid position. Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact Umulkher Abdullahi at Umulkher.Abdullahi@oha.oregon.gov | 503-569-8811. Benefits of joining our team: We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If youre driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including: excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost. Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses. Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month. Possible eligibility for the Public Service Loan Forgiveness Program. Membership in the Public Employees Retirement System (PERS)/ Oregon Public Service Retirement Plan (OPSRP). Training opportunities that will help grow your career with the State of Oregon.
Opportunity awaits, apply today! As a Service Desk Technician Tier 2 you will provide primary day-to-day support to OHA/ODHS staff located in the Portland, OR region for the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the units ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software. IT business processes that are adhered to in performing day-to-day support includes incident management, change management, asset management, configuration management and other applicable IT service management functions. May provide secondary/backup support to other ODHS/OHA staff and partners in other parts of the state as needed. During down times will provide back up to help resolve service tickets or take phone calls for the Service Desk. If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all. What we are looking for: Minimum Qualifications: These qualifications must be visible in your application for consideration. Minimum qualifications: Information Systems Specialist 4 (a) Three (3) years of information systems experience in: IT helpdesk, Information System, or desktop support experience OR (b) An Associates degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in: IT helpdesk, Information System, or desktop support experience. Desired attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application. An effective Field Services Technician must possess the following skills and experience when hired: considerable background and understanding of all aspects of information technology that relates to desktop computers, local area and wide area networks, and general computer operations. Good understanding of the Windows Operating Systems and how to fix issues that occur in it. Ability to work under pressure and retain a professional and tactful manner in all interactions with customers. Must have good communication skills. Excellent customer service skills for both internal and external customers. Ability to demonstrate initiative and independent judgment on an on-going basis as much of the time work is done independently. Ability to contribute to a positive, respectful and productive work environment. Ability to work collaboratively with other technicians across the state. Good team player skills are necessary, including the willingness to collaborate, share information, and contribute to the teams success as necessary. Special Requirements: To be hired, you must have a criminal records and driving records check that meets OHA criteria at the time of hire, and throughout employment. Regarding CJIS: Criminal Justice Information Services (CJIS) Policy Federal Information Processing Standards (FIPS) Publication (Pub) 199 Federal Information Processing Standards (FIPS) Publication 200 IRS Publication 1075, Tax Information Security Guidelines for Federal, State and Local Agencies MARS-E Catalog of Minimum Acceptable Risk Security and Privacy Controls for Exchanges National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 Rev. 5 NIST SP 800-88 Social Security Administration Information Exchange Security Requirements and Procedures Other federal and state laws, rules and regulations governing data privacy and security Oregon Administrative Rules Oregon Revised Statutes Statewide Cyber Security Standards Department of Administrative Services (DAS) rules, policies, and procedures Department, Authority and program rules, policies, and procedures How are these guidelines used? Assist end users in problem solving. Provide information to OIS customers. Regarding CJIS (as cited in 5a): Serve as a basis for making judicious assessments and decisions regarding the privacy and security posture and configurations of networks, systems, and data. Working conditions: Driving is an essential function of this position; you will be required to use a vehicle to conduct business and must maintain a current, valid drivers license. Position requires periodic travel throughout the state. While performing the duties of this job, you will be in an open landscape environment and may be exposed to the sounds and activity of those working around you. These conditions may be in high traffic areas with moderate to loud noises and frequent interruptions. The working location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing. Application guidance: How to apply: Submission requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, cover letter, and answer all supplemental questions. External candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements. Internal candidates: Current State of Oregon employees must apply through their Workday login. Be sure to follow all application submission requirements. After you apply: Before the job announcement closes, log in to your Workday account to check for pending tasks under "My Applications" and complete them. Remember to check your email (including your junk folder) and Workday inbox for updates on your application. Reminders: Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job! This announcement is for ONE vacancy, full-time, limited duration position. This position is union represented, Desk Technician Tier 2 (Information Systems Specialist 4) position based in Portland, Oregon. This is a hybrid position. Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact Umulkher Abdullahi at Umulkher.Abdullahi@oha.oregon.gov | 503-569-8811. Benefits of joining our team: We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If youre driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including: excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost. Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses. Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month. Possible eligibility for the Public Service Loan Forgiveness Program. Membership in the Public Employees Retirement System (PERS)/ Oregon Public Service Retirement Plan (OPSRP). Training opportunities that will help grow your career with the State of Oregon.