Account Manager

IndustryCommercial insurance (predominantly P&C with some ML)CompanySuperKey Insurance LLC ("SuperKey") is a technology enabled, retail insurance agency specializing in insurance and risk-management for homeowners and condo owners associations, across the USRequirements and SkillsMust have a commercial insurance license in resident stateMinimum +5 years commercial insurance experience as CSR or Account ManagerHabitational experience preferredPrior relationships and working knowledge of admitted market carrier portals, underwriting processes and policy delivery systemsDemonstrated competence in all aspects and processes of the insurance policy lifecycle (eg. Acords, supplementals, submissions, quotes, proposals, binder requests, binders, policy review, certificates of insurance, policy reviews, endorsements, renewals and claims)Strong written and verbal communication skills with customers, colleagues, insurers and underwritersAbility to manage and keep track of multiple tasks and priorities in a time-pressured environmentSelf-starter with ability to complete complex activities with minimal direct oversightDemonstrated high-competence of agent management systems (or Salesforce), DocuSign and other business applications (eg. MS Office or Google Workspace)Very high attention to detail, with ability to check (and double-check!) documents and workflows for completion and accuracyApplicants must be able to fulfill the requirements and skills of the role listed aboveAttitude and AptitudeA team player that builds relationships with colleagues, customers and underwritersA high standard of excellence in completing their job to very high standardsA self-starter who thrives on doing what it takes to get the job doneAn individual with a "can do" attitude who seeks to solve problems and remove obstaclesDutiesThe Account Manager is a critical team player in working with Producing agents and other stakeholders in assistance of all aspects of the insurance policy life cycle, including:Reviewing Acord forms, supplemental applications and insurance submissions to carriersReviewing quotes for correct information and completenessReviewing and preparing insurance proposals and reviewing for completenessCreating and executing binding envelopes and coordinating signatories for documentsBinding insurance policies with underwriters and in carrier portalsReviewing binders for accuracy and following up with post-binding subjectivitiesReviewing and completing certificates of insuranceReviewing delivered policies and confirming for accuracy and completionManaging endorsements and policy renewalsAssistance in managing claims and liaising with carriersUpdating data and managing tasks and completions within the agency management systemLiaising with Producers, underwriters, insureds and customersWorking with other internal stakeholders, including SuperKey's service-center recblid st8fv501tvgu4xs7ddlk7s1quyad3n