Cushman & Wakefield
Overview
Executive Account Director The Sr. Account Director is a key role responsible for managing the client relationship, delivering exceptional client service, and ensuring all contractual commitments are met. The role sets the strategy for the account, establishes goals, and leads a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility. Responsibilities
Obtain a thorough understanding of the clients business goals and strategies to align real estate services with these objectives. Implement the overall vision, strategy, and measurement metrics across applicable service lines. Develop and maintain strong client relationships. Implement and manage the account governance process. Provide disciplined contract management to meet superior delivery of all contract deliverables. Identify existing and new opportunities for enhancing service solutions and capabilities. Assist with risk mitigation and dispute resolution for the client and Cushman & Wakefield (C&W). Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning, etc. Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc. Develop and maintain account P&L management, profitability, and overall financial performance. Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship/contract expansion. Ensure quantitative and qualitative analytics and evidenced-based decision making. Key Competencies
Leadership Customer Relationship Management Technical Skills Organization Design & Management Skills Communication (oral and written) Matrix Organization / Business Partner Skills Presentation Skills Business Acumen Education & Experience
IMPORTANT EDUCATION Bachelors degree required Masters degree or MBA preferred Important Experience
Minimum of 15 years at management level or other similar capacity Experience in leading and managing teams, including people-managers Client, P&L and contract management experience Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, and related areas In-depth understanding of the business impact of technical contributions Additional eligibility qualifications and domain knowledge as applicable Ability to develop positive working relationships with agencies, local government officials, and business community members Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON) Skilled in financial analysis and knowledge of financial concepts Ability to comprehend, analyze, and interpret complex business documents Strong proficiency with MS Office Suite (Word, Excel, PowerPoint) Work Environment
This job operates in a professional office environment. Regular use of standard office equipment may be required, and travel outside client sites in varying weather conditions may be necessary. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to communicate with others, operate a computer and office equipment, move about the workplace, and occasionally remain in a stationary position for extended periods. Other Duties
This job description is not designed to cover all activities, duties, or responsibilities. Other duties may be assigned at any time with or without notice. Note: This job description includes the core responsibilities for Cushman & Wakefield. Duties may have slight regional variations. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and location when you contact us. INCO: Cushman & Wakefield #J-18808-Ljbffr
Executive Account Director The Sr. Account Director is a key role responsible for managing the client relationship, delivering exceptional client service, and ensuring all contractual commitments are met. The role sets the strategy for the account, establishes goals, and leads a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility. Responsibilities
Obtain a thorough understanding of the clients business goals and strategies to align real estate services with these objectives. Implement the overall vision, strategy, and measurement metrics across applicable service lines. Develop and maintain strong client relationships. Implement and manage the account governance process. Provide disciplined contract management to meet superior delivery of all contract deliverables. Identify existing and new opportunities for enhancing service solutions and capabilities. Assist with risk mitigation and dispute resolution for the client and Cushman & Wakefield (C&W). Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning, etc. Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc. Develop and maintain account P&L management, profitability, and overall financial performance. Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship/contract expansion. Ensure quantitative and qualitative analytics and evidenced-based decision making. Key Competencies
Leadership Customer Relationship Management Technical Skills Organization Design & Management Skills Communication (oral and written) Matrix Organization / Business Partner Skills Presentation Skills Business Acumen Education & Experience
IMPORTANT EDUCATION Bachelors degree required Masters degree or MBA preferred Important Experience
Minimum of 15 years at management level or other similar capacity Experience in leading and managing teams, including people-managers Client, P&L and contract management experience Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, and related areas In-depth understanding of the business impact of technical contributions Additional eligibility qualifications and domain knowledge as applicable Ability to develop positive working relationships with agencies, local government officials, and business community members Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON) Skilled in financial analysis and knowledge of financial concepts Ability to comprehend, analyze, and interpret complex business documents Strong proficiency with MS Office Suite (Word, Excel, PowerPoint) Work Environment
This job operates in a professional office environment. Regular use of standard office equipment may be required, and travel outside client sites in varying weather conditions may be necessary. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to communicate with others, operate a computer and office equipment, move about the workplace, and occasionally remain in a stationary position for extended periods. Other Duties
This job description is not designed to cover all activities, duties, or responsibilities. Other duties may be assigned at any time with or without notice. Note: This job description includes the core responsibilities for Cushman & Wakefield. Duties may have slight regional variations. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and location when you contact us. INCO: Cushman & Wakefield #J-18808-Ljbffr