Cushman & Wakefield
Overview
Job Title: Executive Account Director Executive Account Director is a key role responsible for managing the client relationship, delivering exceptional client service, and leading contract delivery. The role sets the strategy for the account, establishes goals, and leads a team of functional Directors and/or Sr. Managers to deliver outstanding results within their areas of responsibility. Responsibilities
Obtain a thorough understanding of the clients business goals and strategies to align real estate services with these objectives Implement the overall vision, strategy and measurement metrics to the applicable service lines Develop and maintain strong client relationships Implement and manage account governance process Provide disciplined contract management to meet superior delivery of all contract deliverables Identify existing and new opportunities for enhancing service solutions and capabilities Assist with risk mitigation and dispute resolution for client and Cushman & Wakefield Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning, etc. Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc. Develop and maintain account P&L management, profitability and overall financial performance Contribute to the overall service and financial performance through effective cross-selling and relationship/contract expansion Ensure quantitative and qualitative analytics and evidenced-based decision making Key Competencies
Leadership Customer Relationship Management Technical Skills Organization Design & Management Skills Communication (oral and written) Matrix Organization / Business Partner Skills Presentation Skills Business Acumen Education and Eligibility
Bachelors degree required Masters degree o r MBA preferred Additional eligibility qualifications Experience
Minimum of 15 years at management level or other similar capacity Experience leading and managing teams, and managing people-managers Client, P&L and contract management experience Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transactive Management, Portfol io Administration, and Strategic Consulting In-depth understanding of the business impact of technical contributions Ability to develop positive working relationships with agencies, local government officials, and business community members Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON) Skilled in financial analysis and knowledge of financial concepts Ability to comprehend, analyze and interpret complex business documents Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint) Experience in the management of an integrated services account, including Contracts, Program & Development Services, and Strategic Consulting Work Environment
This job operates in a professional office environment. It may require travel between client sites in varying weather conditions. Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. The employee regularly communicates with others, operates a computer and other office productivity machines, moves about the workplace, and may stand or sit for extended periods. Other Duties
This job description is not designed to cover a comprehensive list of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: Cushman & Wakefield #J-18808-Ljbffr
Job Title: Executive Account Director Executive Account Director is a key role responsible for managing the client relationship, delivering exceptional client service, and leading contract delivery. The role sets the strategy for the account, establishes goals, and leads a team of functional Directors and/or Sr. Managers to deliver outstanding results within their areas of responsibility. Responsibilities
Obtain a thorough understanding of the clients business goals and strategies to align real estate services with these objectives Implement the overall vision, strategy and measurement metrics to the applicable service lines Develop and maintain strong client relationships Implement and manage account governance process Provide disciplined contract management to meet superior delivery of all contract deliverables Identify existing and new opportunities for enhancing service solutions and capabilities Assist with risk mitigation and dispute resolution for client and Cushman & Wakefield Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning, etc. Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc. Develop and maintain account P&L management, profitability and overall financial performance Contribute to the overall service and financial performance through effective cross-selling and relationship/contract expansion Ensure quantitative and qualitative analytics and evidenced-based decision making Key Competencies
Leadership Customer Relationship Management Technical Skills Organization Design & Management Skills Communication (oral and written) Matrix Organization / Business Partner Skills Presentation Skills Business Acumen Education and Eligibility
Bachelors degree required Masters degree o r MBA preferred Additional eligibility qualifications Experience
Minimum of 15 years at management level or other similar capacity Experience leading and managing teams, and managing people-managers Client, P&L and contract management experience Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transactive Management, Portfol io Administration, and Strategic Consulting In-depth understanding of the business impact of technical contributions Ability to develop positive working relationships with agencies, local government officials, and business community members Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON) Skilled in financial analysis and knowledge of financial concepts Ability to comprehend, analyze and interpret complex business documents Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint) Experience in the management of an integrated services account, including Contracts, Program & Development Services, and Strategic Consulting Work Environment
This job operates in a professional office environment. It may require travel between client sites in varying weather conditions. Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. The employee regularly communicates with others, operates a computer and other office productivity machines, moves about the workplace, and may stand or sit for extended periods. Other Duties
This job description is not designed to cover a comprehensive list of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: Cushman & Wakefield #J-18808-Ljbffr