The Hartford
Account Manager - Commercial General Industry/Technology
The Hartford, Franklin, Tennessee, us, 37068
Overview
Account Manager - OA09HN Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future. Work Arrangements:
This role will have a Hybrid work arrangement, with the expectation of working in an office (Alpharetta, GA, Charlotte, NC, Franklin, TN) 3 days a week (Tuesday through Thursday). Role Purpose:
Supports Commercial Underwriting in the sales acquisition process. Provides support for new business and renewal policy account coordination, review, essential services, rating, and preparation of work orders for quoting and issuance of middle market business. Serves as the point of contact for agents in handling inquiries and requests. Communicates with customers to request needed information and resolves problems. Responsibilities Sales Support:
Support the Underwriter in the sales acquisition process through a variety of services including account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, data collection, reviewing and preparing work orders for rating and issuing policies. Apply screening criteria in accordance with guidelines. Communicate with customers to obtain needed underwriting information and resolve problems. Support sales efforts and strategies. Workload/Desk Management:
Handle high volumes of transactions. Balance quality and timeliness while working with the Underwriter to manage a book of business. Multi-task, prioritize, and organize daily activities. Maintain an effective pending/diary/follow-up system. Align work based on AM/UW Huddles, top agents, and territorial needs so others can determine what needs to be done and respond to customers as needed.
Required Competencies
Understands and Supports Organizational Vision and Strategy and Embraces Change Stays current on issues impacting work, including industry trends and strategic direction. Aligns own work plans to fulfill commitments within established timeframes.
Works Effectively Is Autonomous and Thinks Critically
Manages own time and workload efficiently across priorities. Identifies benefits of change and adapts approaches to support change efforts. Modifies activities to eliminate waste and inefficiency. Attends Regional Office Meetings to understand priorities and collaborates with Underwriter to achieve goals.
Pursues Self Development
Seeks opportunities to learn and acquire new skills. Understands dynamics of the territory and Book of Business.
Knowledge Building
Effective relationships and partnerships
Demonstrates company core values; open and honest in dealings; treats others with fairness and respect. Resolves conflicts productively without assigning blame or credit.
Builds effective relationships with Agents; Values Customers
Responds with appropriate urgency to customer inquiries or requests. Sets high standards and evaluates performance against targets. Maintains professionalism and credibility in customer interactions; serves as Single Point of Contact for agents on service-related issues.
Demonstrates Effective Communication Skills
Listens, asks questions, and conveys information clearly. Explains complex or technical information in a helpful way. Writes effective letters, emails, and reports; keeps others informed to avoid surprises.
Qualifications
Prior Commercial Market Insurance Industry experience as an Account Manager, Underwriting Assistant, Rater or equivalent at an insurance carrier/agency required Knowledge of primary coverages: Workers Compensation, Auto, General Liability, Property Functional knowledge of Commercial Lines rating experience Strong Customer Service and Relationship Building skills Effective Communication Skills (written and verbal) Good automation skills and strong technical ability Professional demeanor Proficiency in Microsoft Word, Excel, and PowerPoint Ability to work autonomously Ability to shift work efforts quickly and make decisions in a fast-paced environment
For full-time, occasional, part-time or remote positions: high-speed broadband internet is required. Details include modem/router requirements and minimum speeds (75 Mbps download / 10 Mbps upload). To confirm speeds, visit speedtest.net. Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary. The base pay is one component of The Hartfords total compensation package, which may include bonuses and incentives. The annualized base pay range for this role is: $59,200 - $88,800. Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What Its Like to Work Here | Perks & Benefits #J-18808-Ljbffr
Account Manager - OA09HN Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future. Work Arrangements:
This role will have a Hybrid work arrangement, with the expectation of working in an office (Alpharetta, GA, Charlotte, NC, Franklin, TN) 3 days a week (Tuesday through Thursday). Role Purpose:
Supports Commercial Underwriting in the sales acquisition process. Provides support for new business and renewal policy account coordination, review, essential services, rating, and preparation of work orders for quoting and issuance of middle market business. Serves as the point of contact for agents in handling inquiries and requests. Communicates with customers to request needed information and resolves problems. Responsibilities Sales Support:
Support the Underwriter in the sales acquisition process through a variety of services including account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, data collection, reviewing and preparing work orders for rating and issuing policies. Apply screening criteria in accordance with guidelines. Communicate with customers to obtain needed underwriting information and resolve problems. Support sales efforts and strategies. Workload/Desk Management:
Handle high volumes of transactions. Balance quality and timeliness while working with the Underwriter to manage a book of business. Multi-task, prioritize, and organize daily activities. Maintain an effective pending/diary/follow-up system. Align work based on AM/UW Huddles, top agents, and territorial needs so others can determine what needs to be done and respond to customers as needed.
Required Competencies
Understands and Supports Organizational Vision and Strategy and Embraces Change Stays current on issues impacting work, including industry trends and strategic direction. Aligns own work plans to fulfill commitments within established timeframes.
Works Effectively Is Autonomous and Thinks Critically
Manages own time and workload efficiently across priorities. Identifies benefits of change and adapts approaches to support change efforts. Modifies activities to eliminate waste and inefficiency. Attends Regional Office Meetings to understand priorities and collaborates with Underwriter to achieve goals.
Pursues Self Development
Seeks opportunities to learn and acquire new skills. Understands dynamics of the territory and Book of Business.
Knowledge Building
Effective relationships and partnerships
Demonstrates company core values; open and honest in dealings; treats others with fairness and respect. Resolves conflicts productively without assigning blame or credit.
Builds effective relationships with Agents; Values Customers
Responds with appropriate urgency to customer inquiries or requests. Sets high standards and evaluates performance against targets. Maintains professionalism and credibility in customer interactions; serves as Single Point of Contact for agents on service-related issues.
Demonstrates Effective Communication Skills
Listens, asks questions, and conveys information clearly. Explains complex or technical information in a helpful way. Writes effective letters, emails, and reports; keeps others informed to avoid surprises.
Qualifications
Prior Commercial Market Insurance Industry experience as an Account Manager, Underwriting Assistant, Rater or equivalent at an insurance carrier/agency required Knowledge of primary coverages: Workers Compensation, Auto, General Liability, Property Functional knowledge of Commercial Lines rating experience Strong Customer Service and Relationship Building skills Effective Communication Skills (written and verbal) Good automation skills and strong technical ability Professional demeanor Proficiency in Microsoft Word, Excel, and PowerPoint Ability to work autonomously Ability to shift work efforts quickly and make decisions in a fast-paced environment
For full-time, occasional, part-time or remote positions: high-speed broadband internet is required. Details include modem/router requirements and minimum speeds (75 Mbps download / 10 Mbps upload). To confirm speeds, visit speedtest.net. Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary. The base pay is one component of The Hartfords total compensation package, which may include bonuses and incentives. The annualized base pay range for this role is: $59,200 - $88,800. Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What Its Like to Work Here | Perks & Benefits #J-18808-Ljbffr