Unofficial M.C. Dean
Help Desk System Specialist 1 - Tysons, VA with Security Clearance
Unofficial M.C. Dean, Fairfax, Virginia, United States, 22032
Overview
Help Desk System Specialist 1 Tysons, VA with Security Clearance. The role supports mission customers by capturing and triaging incoming requests for support and incident notifications. You will interact with customers and technicians to ensure timely resolution of issues by tracking progress on tickets and identifying gaps in service. This position falls under the supervision of the Operations Manager within the Security and Electronic Systems (SES) business unit, responsible for design, implementation, operations & maintenance, and cybersecurity for large complex resilient hardware and virtualized infrastructure to meet stakeholder needs, standards, and performance requirements. Responsibilities
Answer network support phone calls from end users and stakeholders; receive and review emails to the network support mailbox. Triages incoming issues to support ticket creation and assignment per tier level. Follow up with customers and track resolution of tickets to ensure proper trouble resolution in accordance with system standards. Work with O&M team to ensure compliance with Service Level Agreement (SLA) requirements; request suspension of tickets requiring resolution time outside defined SLA due to dependencies. Review ticket notes and ensure assigned tier level resource is updating progress. Contribute to wiki procedures. Qualifications
Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ACTIVE TS/SCI w/ polygraph clearance is required. Education: High School Diploma or GED with 6+ years of relevant experience or Associates Degree with 4+ years of relevant experience or Bachelor's Degree with 0+ years of relevant experience. Relevant Experience: Help Desk support functions with a combination of phone and desktop support. Experience administering LENEL systems and badge office operations is desirable. Must be able to obtain vendor professional certification. Strong oral and written communication skills; ability to work with multidisciplinary teams and manage time effectively to meet deadlines and quality objectives. Benefits
Competitive salary and an excellent benefits package including medical, dental, vision, life, and disability insurance; 401k retirement plan; paid time off; tuition reimbursement; and more. Career development opportunities through professional and technical training programs, including leadership training and tuition reimbursement. Open and transparent communication with senior leadership and local office management. Opportunity to join a collaborative team with a long-standing industry presence. Location notes: Tysons, VA. Employment type: Full-time. Job function: Information Technology. Industries: Appliances, Electrical, and Electronics Manufacturing. #J-18808-Ljbffr
Help Desk System Specialist 1 Tysons, VA with Security Clearance. The role supports mission customers by capturing and triaging incoming requests for support and incident notifications. You will interact with customers and technicians to ensure timely resolution of issues by tracking progress on tickets and identifying gaps in service. This position falls under the supervision of the Operations Manager within the Security and Electronic Systems (SES) business unit, responsible for design, implementation, operations & maintenance, and cybersecurity for large complex resilient hardware and virtualized infrastructure to meet stakeholder needs, standards, and performance requirements. Responsibilities
Answer network support phone calls from end users and stakeholders; receive and review emails to the network support mailbox. Triages incoming issues to support ticket creation and assignment per tier level. Follow up with customers and track resolution of tickets to ensure proper trouble resolution in accordance with system standards. Work with O&M team to ensure compliance with Service Level Agreement (SLA) requirements; request suspension of tickets requiring resolution time outside defined SLA due to dependencies. Review ticket notes and ensure assigned tier level resource is updating progress. Contribute to wiki procedures. Qualifications
Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ACTIVE TS/SCI w/ polygraph clearance is required. Education: High School Diploma or GED with 6+ years of relevant experience or Associates Degree with 4+ years of relevant experience or Bachelor's Degree with 0+ years of relevant experience. Relevant Experience: Help Desk support functions with a combination of phone and desktop support. Experience administering LENEL systems and badge office operations is desirable. Must be able to obtain vendor professional certification. Strong oral and written communication skills; ability to work with multidisciplinary teams and manage time effectively to meet deadlines and quality objectives. Benefits
Competitive salary and an excellent benefits package including medical, dental, vision, life, and disability insurance; 401k retirement plan; paid time off; tuition reimbursement; and more. Career development opportunities through professional and technical training programs, including leadership training and tuition reimbursement. Open and transparent communication with senior leadership and local office management. Opportunity to join a collaborative team with a long-standing industry presence. Location notes: Tysons, VA. Employment type: Full-time. Job function: Information Technology. Industries: Appliances, Electrical, and Electronics Manufacturing. #J-18808-Ljbffr