Marketing Consultancy Lab
Customer Service Representative
Marketing Consultancy Lab, Chicago, Illinois, United States, 60290
Job Title: Customer Service Representative
Location:
Chicago, IL Job Type:
Full-Time Job Summary
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this vital role, you will act as the first point of contact for our customers, addressing their inquiries and providing solutions to their concerns. Your ability to communicate effectively, empathize with customers, and resolve issues efficiently will be key to ensuring a positive experience with our brand. Key Responsibilities Answer customer inquiries via phone, email, and chat in a timely manner. Resolve customer complaints and provide appropriate solutions and alternatives in a professional manner. Maintain updated knowledge of products and services to effectively serve customers. Document customer interactions accurately in our CRM system. Follow up with customers to ensure satisfaction and address any further questions or concerns. Collaborate with team members and other departments to enhance the customer experience. Qualifications High school diploma or equivalent; associate degree or higher preferred. Proven experience in a customer service role or similar position. Strong verbal and written communication skills. Ability to handle high-pressure situations and resolve conflicts. Familiarity with CRM software and Microsoft Office Suite. Excellent organizational skills and attention to detail.
Location:
Chicago, IL Job Type:
Full-Time Job Summary
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this vital role, you will act as the first point of contact for our customers, addressing their inquiries and providing solutions to their concerns. Your ability to communicate effectively, empathize with customers, and resolve issues efficiently will be key to ensuring a positive experience with our brand. Key Responsibilities Answer customer inquiries via phone, email, and chat in a timely manner. Resolve customer complaints and provide appropriate solutions and alternatives in a professional manner. Maintain updated knowledge of products and services to effectively serve customers. Document customer interactions accurately in our CRM system. Follow up with customers to ensure satisfaction and address any further questions or concerns. Collaborate with team members and other departments to enhance the customer experience. Qualifications High school diploma or equivalent; associate degree or higher preferred. Proven experience in a customer service role or similar position. Strong verbal and written communication skills. Ability to handle high-pressure situations and resolve conflicts. Familiarity with CRM software and Microsoft Office Suite. Excellent organizational skills and attention to detail.