Tailored Management
Customer Service Lead Representative
Tailored Management, Chicago, Illinois, United States, 60290
Role : Customer Service Lead Representative
Pay Rate : $22.70 per hour, paid weekly
Location of
Assignment:
Fully Remote Schedule:
Monday - Friday, Standard Business Hours Assignment Length:
Initial 6 months, opportunity for extension/conversion pending performance, attendance and business need Target Start Date:
09/29/2025, upon completion of new hire onboarding
Job Description:
We are seeking a
Customer Service Lead Representative
to join our team on a 6-month contract. This fully remote role requires a highly skilled individual with deep technical expertise in customer service and a proven ability to handle complex issues with professionalism and efficiency.
Key Responsibilities: Serve as a technical expert in customer service with in-depth knowledge of policies, procedures, and practices. Investigate and resolve escalated or complex customer issues, complaints, and inquiries across multiple channels. Act as a liaison between major customers, Health Plans, Service Centers, and internal departments. Ensure issues are resolved in a timely manner while maintaining customer satisfaction and compliance with company standards. Provide coaching, guidance, and direction to junior team members, promoting knowledge sharing and process improvement. Operate independently with minimal supervision while managing multiple priorities effectively. Qualifications:
Proven experience in a senior or lead customer service role, preferably in healthcare, insurance, or a related field. Strong problem-solving and decision-making skills with the ability to de-escalate challenging situations. Excellent verbal and written communication skills. Ability to work independently and handle sensitive customer concerns with discretion. Familiarity with CRM tools and customer support platforms is a plus. Must be detail-oriented and highly organized.
Assignment:
Fully Remote Schedule:
Monday - Friday, Standard Business Hours Assignment Length:
Initial 6 months, opportunity for extension/conversion pending performance, attendance and business need Target Start Date:
09/29/2025, upon completion of new hire onboarding
Job Description:
We are seeking a
Customer Service Lead Representative
to join our team on a 6-month contract. This fully remote role requires a highly skilled individual with deep technical expertise in customer service and a proven ability to handle complex issues with professionalism and efficiency.
Key Responsibilities: Serve as a technical expert in customer service with in-depth knowledge of policies, procedures, and practices. Investigate and resolve escalated or complex customer issues, complaints, and inquiries across multiple channels. Act as a liaison between major customers, Health Plans, Service Centers, and internal departments. Ensure issues are resolved in a timely manner while maintaining customer satisfaction and compliance with company standards. Provide coaching, guidance, and direction to junior team members, promoting knowledge sharing and process improvement. Operate independently with minimal supervision while managing multiple priorities effectively. Qualifications:
Proven experience in a senior or lead customer service role, preferably in healthcare, insurance, or a related field. Strong problem-solving and decision-making skills with the ability to de-escalate challenging situations. Excellent verbal and written communication skills. Ability to work independently and handle sensitive customer concerns with discretion. Familiarity with CRM tools and customer support platforms is a plus. Must be detail-oriented and highly organized.