Alphabe Insight Inc
Company Description
About Us - Sphirea Plus
At
Sphirea Plus , we are dedicated to transforming ideas into impactful solutions. As a leader in project execution and operational strategy, we specialize in guiding organizations through complex projects with clarity, precision, and innovation. Our team thrives on collaboration, efficiency, and delivering measurable results. Based in Atlanta, GA, we are proud to foster a culture where professional growth and strategic leadership intersect.
Job Description
Job Description We are seeking a professional and detail-oriented
Customer Service Liaison
to act as the bridge between our customers and internal teams. The ideal candidate will possess strong interpersonal skills, a solution-oriented mindset, and the ability to handle client concerns with clarity and professionalism. You will be responsible for maintaining long-lasting relationships by delivering an exceptional customer experience from start to finish.
Responsibilities Serve as the main point of contact for client inquiries, updates, and feedback Collaborate with internal departments to ensure timely issue resolution Track and follow up on customer requests and concerns Maintain accurate records of all client interactions and outcomes Anticipate customer needs and provide proactive support Identify process improvement opportunities based on customer insights Ensure compliance with service protocols and quality standards Qualifications
Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred 2+ years of experience in customer service or client-facing roles Strong verbal and written communication skills Excellent organizational and multitasking abilities Ability to remain calm and professional in high-pressure situations Proficient in Microsoft Office and customer service software tools Strong problem-solving and analytical thinking skills Additional Information
Benefits
Competitive salary ($55,000-$61,000/year) Career growth and development opportunities Supportive team environment Paid time off and holidays Health, dental, and vision insurance options On-the-job training and mentorship
About Us - Sphirea Plus
At
Sphirea Plus , we are dedicated to transforming ideas into impactful solutions. As a leader in project execution and operational strategy, we specialize in guiding organizations through complex projects with clarity, precision, and innovation. Our team thrives on collaboration, efficiency, and delivering measurable results. Based in Atlanta, GA, we are proud to foster a culture where professional growth and strategic leadership intersect.
Job Description
Job Description We are seeking a professional and detail-oriented
Customer Service Liaison
to act as the bridge between our customers and internal teams. The ideal candidate will possess strong interpersonal skills, a solution-oriented mindset, and the ability to handle client concerns with clarity and professionalism. You will be responsible for maintaining long-lasting relationships by delivering an exceptional customer experience from start to finish.
Responsibilities Serve as the main point of contact for client inquiries, updates, and feedback Collaborate with internal departments to ensure timely issue resolution Track and follow up on customer requests and concerns Maintain accurate records of all client interactions and outcomes Anticipate customer needs and provide proactive support Identify process improvement opportunities based on customer insights Ensure compliance with service protocols and quality standards Qualifications
Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred 2+ years of experience in customer service or client-facing roles Strong verbal and written communication skills Excellent organizational and multitasking abilities Ability to remain calm and professional in high-pressure situations Proficient in Microsoft Office and customer service software tools Strong problem-solving and analytical thinking skills Additional Information
Benefits
Competitive salary ($55,000-$61,000/year) Career growth and development opportunities Supportive team environment Paid time off and holidays Health, dental, and vision insurance options On-the-job training and mentorship