First Tek
Customer Care Support Rep
We are pleased to recruit for a company whose corporate purpose is to create chemistry for a sustainable future and has been doing so for 150 years. Their portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. Their products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. Our client is expanding and seeking a
Customer Care Support Rep
in
Jackson, MI
Responsibilities:
Responsible for the entire order fulfillment process. The successful candidate will be a strong team player who works well with others and understands and follows defined Customer care processes and procedures to serve as the Facility primary point of contact for customers. Collaborate effectively and efficiently with team members to manage order to cash process activities such as entering and processing orders, expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process and removing obstacles that may impact customer requirements and Facility ability to satisfy them. Understanding and following customer non-conformance process. Completing material availability inquiries and price discrepancy reporting. Providing consistent quality service and acting as liaison for customers and external service providers. Understanding and enforcing stated business rules and raising awareness to situations where resolution requires cross functional coordination
Requirements:
Minimum of 3 years' experience in customer care/customer service. No job hoppers - minimum tenure of 2 years at present and previous employers, Prefers minimum tenure of 2-3 years. Prefers successful prior experience in customer care/customer service. Computer proficiency with Microsoft office suite of products (Outlook/TEAMS/Excel/Word) and web-based applications. Can handle multiple PC applications and proficient in copy and paste functionality. Knowledge and/or skill in SAP (S4HANA) Must have a valid driver's license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
Education:
High School Diploma or GED Location:
Jackson, MI 49201 Pay Rate:
The pay range for this position is $31.00 - 35.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location. Work Schedule : Hybrid 3 days in Southfield office (Monday through Wednesday) and 2 days from home (Thursday and Friday). Monday - Friday 8:30 AM - 5:00 PM Length of Assignment:
Contract to hire For more information, please contact us at: Avionte Job #: 4818 Recruiter: Eddy Woodard Email: eddy.woodard@cenergyintl.com
Benefits:
Cenergy employees can enjoy the following robust benefits and resources: Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.) Continuous Employment Development and Learning Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement 401K Healthcare & Healthcare Group Medical Coverage Dental Insurance Coverage Vision Insurance Coverage Basic Life Insurance & AD&D Long Term Disability Voluntary Short-Term Disability Access to Health Joy GAP Medical Coverage Direct Deposit Health Savings and Flexible Spending Accounts
We are pleased to recruit for a company whose corporate purpose is to create chemistry for a sustainable future and has been doing so for 150 years. Their portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. Their products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. Our client is expanding and seeking a
Customer Care Support Rep
in
Jackson, MI
Responsibilities:
Responsible for the entire order fulfillment process. The successful candidate will be a strong team player who works well with others and understands and follows defined Customer care processes and procedures to serve as the Facility primary point of contact for customers. Collaborate effectively and efficiently with team members to manage order to cash process activities such as entering and processing orders, expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process and removing obstacles that may impact customer requirements and Facility ability to satisfy them. Understanding and following customer non-conformance process. Completing material availability inquiries and price discrepancy reporting. Providing consistent quality service and acting as liaison for customers and external service providers. Understanding and enforcing stated business rules and raising awareness to situations where resolution requires cross functional coordination
Requirements:
Minimum of 3 years' experience in customer care/customer service. No job hoppers - minimum tenure of 2 years at present and previous employers, Prefers minimum tenure of 2-3 years. Prefers successful prior experience in customer care/customer service. Computer proficiency with Microsoft office suite of products (Outlook/TEAMS/Excel/Word) and web-based applications. Can handle multiple PC applications and proficient in copy and paste functionality. Knowledge and/or skill in SAP (S4HANA) Must have a valid driver's license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
Education:
High School Diploma or GED Location:
Jackson, MI 49201 Pay Rate:
The pay range for this position is $31.00 - 35.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location. Work Schedule : Hybrid 3 days in Southfield office (Monday through Wednesday) and 2 days from home (Thursday and Friday). Monday - Friday 8:30 AM - 5:00 PM Length of Assignment:
Contract to hire For more information, please contact us at: Avionte Job #: 4818 Recruiter: Eddy Woodard Email: eddy.woodard@cenergyintl.com
Benefits:
Cenergy employees can enjoy the following robust benefits and resources: Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.) Continuous Employment Development and Learning Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement 401K Healthcare & Healthcare Group Medical Coverage Dental Insurance Coverage Vision Insurance Coverage Basic Life Insurance & AD&D Long Term Disability Voluntary Short-Term Disability Access to Health Joy GAP Medical Coverage Direct Deposit Health Savings and Flexible Spending Accounts