Eastridge Workforce Solutions is hiring: Call Center Phone Agent in El Cajon

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.

Job Title:

Customer Service Representative (Phone-Based)

Location:

Onsite - El Cajon, CA

Pay Rate:

$16.50/hour
Job Summary
A well-established organization in the health and wellness industry is seeking experienced Customer Service Representatives to join their inbound call center team. These are full-time positions based in El Cajon, CA, with the potential to transition to remote work following successful completion of the training and onboarding period.
Responsibilities

• Handle approximately 30-50 inbound customer calls per shift
• Process and manage product orders and monthly autoship subscriptions
• Assist customers with non-sales-related inquiries regarding products
• Accurately input and update data in internal systems
• Deliver empathetic, professional service to a primarily senior customer base

Qualifications

• 2+ years of customer service experience (any industry)
• Comfortable handling high-volume phone-based interactions
• Strong verbal communication and active listening skills
• Detail-oriented and able to manage multiple systems simultaneously
• Ability to learn proprietary platforms quickly
• Reliable transportation required for onsite attendance
• Spanish language proficiency is a plus, but not required

Schedule & Work Environment

• Full-time, weekday shifts
• Onsite training required; remote work may be considered post-training
• Supportive team environment with growth potential for the right candidates

Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge's temporary employees.From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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