Job Description
About UniTeller
UniTeller Financial Services is a global FinTech Corporation based in Austin, TX specialized in cross-border and global payments. We are owned by GF Banorte, one of the largest financial Institutions in Mexico and Latin America. We also have subsidiaries in Mexico, Canada, and the Philippines, and our payment services originate in all 50 states in the U.S. and are sent to more than 70 countries around the world.
What Were Doing
At UniTeller, our mission is to provide quality financial services to individuals and Corporations that act as a bridge between immigrants and their families in their home countries. We always strive to maintain the highest standards of service, honesty, respect, and corporate responsibility.
Our consumer products, uLink Remit, and uLink Card, provide excellent solutions for sending money internationally at low costs and in a very simple way. Were building additional services that will help us further accelerate our mission of empowering companies and individuals to send money internationally.
The Position
The IT Support Engineer role is to provide end user support within the organization's desktop & server computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment and software, including PCs, phones, printers, scanners, to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner and will provide end-user assistance where required.
Hybrid position in Austin, Texas.
Primary Responsibilities:
- Install, upgrade, support and troubleshoot Windows and Microsoft Office and any other desktop applications
- Install, upgrade, support and troubleshoot for computers, printers, and any other peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other peripheral equipment
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Provide support for the server and communication room when required.
- Monitor communication and networking issues and if they cannot be resolved quickly, escalate them to the IT team
- Be available for troubleshooting or fixing problems that require a physical presence on-site
- User account administration, i.e., account creation and management and password resets on Active Directory
- Request and follow-up changes for user phone extensions and user phone lines
- Support users and agents remotely.
- Monitor and manage Windows updates and anti-virus/anti-malware programs on workstations.
Experience, Knowledge and Skills
- Able to operate with minimal supervision
- Able to manage time effectively, set priorities appropriately, schedule calls
- Able to maintain professional demeanor under stress
- Excellent technical knowledge of Windows PCs and desktop hardware.
- Windows support experience
- Microsoft Office support experience
- Working technical knowledge of current protocols, operating systems and standards.
- Software and Hardware Troubleshooting
- Knowledge of Windows Active Directory and remote-control tools
- Analytical and problem-solving skills
- Able to operate effectively in a team environment with both technical and non-technical team members
- Good communication (both verbal and written) skills.
Qualifications
- College diploma or university degree in the field of computer technology and/or 2 years of equivalent work experience.