Administrative Assistant Job at Texas Health and Human Services in Austin

Overview

Administrative Assistant IV at Texas Health and Human Services Commission (HHSC). Location: Austin, TX. This role involves the management of the Interest List Management (ILM) Unit, including intake processes, service coordination, complex complaint resolution, and facilitation with Medicaid waiver programs. Bilingual (Spanish) is a plus. The posted salary range is intended as the minimum to maximum allowable by state law and may be determined by budgetary limits.

Key Details

• Functional Title: Administrative Assistant
• Job Title: Administrative Asst IV
• Agency: Health & Human Services Comm
• Department: MC Prog Supp and Interest Mgmt
• Posting Number: 9297
• Closing Date: 09/30/2025
• Posting Audience: Internal and External
• Occupational Category: Community and Social Services
• Salary Group: TEXAS-A-15
• Salary Range: $3,248.00 - $4,100.00
• Pay Frequency: Monthly
• Shift: Day
• Telework: May be eligible for telework; subject to policy and supervisor approval
• Travel: Up to 5%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Facility Location: Austin
• Job Location Address: 4601 W Guadalupe St, Austin, TX
• Other Locations: Multiple HO/Programs

Responsibilities (Essential Job Functions)

1. Attend work on a regular and predictable schedule; maintain data entry in the CSIL system and HEART; answer toll-free intake line for interest list calls; handle inquiries and route messages as necessary. (Approximately 75%)
2. Perform interest list releases, track release responses, and follow up with released individuals to ensure timely responses. (Approximately 5%)
3. Coordinate sharing forms and documents for the interest list between organizational units and with regional/state office staff.
4. Prepare and type correspondence, form letters, and memorandums related to the interest list.
5. Perform interest list contacts, send letters to correct addresses, and research undeliverable mail using SAS and TIERS.
6. Complete additional tasks or projects as assigned by management.

Knowledge, Skills And Abilities (KSAs)

• Knowledge: Knowledge of community resources available to persons who are elderly or have disabilities.
• Skills: Creating and updating Excel spreadsheets.
• Abilities: Explain complex information clearly; read and interpret information; write instructions and develop timelines; enter information while speaking on the phone; conduct research and prepare detailed reports.

Qualifications

Initial Screening Criteria: High School Diploma or GED required. Experience with Health and Human Services waiver services or experience with children or adults with disabilities. Preferred experience handling a high volume of assignments in a short period and proficiency with a PC and Microsoft software.

Additional Information

The posted salary range reflects the minimum and maximum allowable by state law. Employment offers are contingent upon budgeted funds. The offered salary will be determined within budgetary limits and HHSC requirements. See Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

ADA Accommodations & Pre-Employment

HHSC provides reasonable accommodations during the hiring process. If you need assistance completing the online application, contact the HHS Employee Service Center. Some positions require background checks and E-Verify with I-9 documentation on the first day of work.

Telework Notice

This position may be eligible for telework; telework policies apply in addition to business needs and supervisor discretion.

Nearest Major Market

Austin