Call Center Representative Job at Insight Global in Durham

Overview

We are seeking a highly responsive and empathetic Emergency Operator Call Center Representative to join our fast-paced emergency communications team. This role is critical in supporting urgent patient care by managing high-volume emergency calls, including Code Blue alerts and emergency dispatch coordination.

Responsibilities

• Manage high-volume emergency calls and provide empathetic, accurate information to callers
• Coordinate emergency dispatch and Code Blue alerts as needed
• Support urgent patient care communications and escalation procedures

Must Haves

• 1 year of experience in a call center
• Customer Service Background
• Highly empathetic

Plusses

• Experience in healthcare or emergency call center

Compensation

Base pay range: $15.00/hr - $17.00/hr. This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Benefits and eligibility

Benefit packages for this role will start on the first day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniorilty level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Telephone Call Centers

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