TEKsystems is hiring: It Support Specialist in Mount Prospect

Overview

We're seeking a motivated, customer-focused IT Support Specialist to join our growing team. This entry-level position is ideal for someone with 2-3 years of experience in IT support or help desk environments who's hungry to learn, eager to grow, and ready to be the face of our department. The IT Support Specialist will provide Tier 1 support for hardware, software, and network-related issues across multiple company locations. They will act as the first point of contact for internal users, ensuring exceptional customer service and timely issue resolution. The role involves troubleshooting technical problems independently and escalating more complex issues when necessary. All resolutions must be documented clearly and thoroughly in the Freshdesk ticketing system to support team knowledge sharing. The specialist will travel between facilities as needed to deliver on-site support and maintain consistent service levels.

Responsibilities

• Provide Tier 1 support for hardware, software, and network-related issues across multiple company locations.
• Act as the first point of contact for internal users, ensuring exceptional customer service and timely issue resolution.
• Troubleshoot technical problems independently and escalate more complex issues when necessary.
• Document all resolutions clearly and thoroughly in the Freshdesk ticketing system to support team knowledge sharing.
• Travel between facilities as needed to deliver on-site support and maintain consistent service levels.

Qualifications

• 2-3 years of experience in IT support or help desk environments
• End user support
• Windows server
• Nice to have - bachelor degree or any other relevant certifications

Top Skills Details

• End user support

Experience Level

Entry Level

Pay and Benefits

• The pay range for this position is $20.00 - $23.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a hybrid position in Mount Prospect, IL.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.