State of Maryland is hiring: IT TECHNICAL SUPPORT SPECIALIST I in Baltimore

Overview

GRADE 18

LOCATION OF POSITION: DJS/Desktop Support Services Unit (Baltimore Co.) 9700 Old Harford Road, Baltimore, MD 21234

Main Purpose of Job

The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of the IT Systems Technical Specialist. In this role, you will help ensure the smooth operation and support of computer applications and systems, communication equipment, peripheral devices, and security systems. The work may also involve recommending and coordinating site visits to field offices and facilities across the state when needed. You will serve as the primary receiver for IT equipment, manage inventory, and carry out inventory control activities to keep records accurate and up to date. This role also includes serving as the on-call administrator during evening hours for two weeks each quarter. Your contributions will play a key part in keeping technology reliable, secure, and accessible for everyone who depends on it.

This position is eligible to work a hybrid telework schedule.

Responsibilities

• Ensuring the reliability and performance of critical technology systems by installing, testing, and supporting operating systems, network infrastructure, servers, switches, and routers. Automate updates and implement solutions that keep systems secure, efficient, and fully operational.
• Delivering expert, proactive support to users by resolving hardware, software, and network issues, providing guidance, and enabling staff to work effectively without disruption.
• Managing and optimizing IT inventory by maintaining accurate records, tracking assets, recommending replacements, and serving as the primary point of contact for incoming technology equipment.
• Collaborating with vendors to maintain and enhance technology resources by coordinating installations, testing, repairs, and returns, ensuring timely resolutions that sustain overall system reliability.

MINIMUM QUALIFICATIONS

Experience: One (1) year of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.

Notes:
1. Candidates may substitute thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi-tasking computers for the required experience.
2. Candidates may substitute experience operating multipurpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or converting data from project specifications by developing program code using third generation computer programming languages; or designing, developing and maintaining communications networks on a year-for-year basis for a high school education.
3. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi-tasking computers for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The preferred candidate for this position may possess any of the following:

• Experience with installing, testing, debugging and maintaining new and revised operating system software or data communication software.
• Experience with monitoring computer system performance and utilization and develops plans to modify and upgrade operating systems.
• Experience in managing IT inventory systems, including tracking hardware and software assets, maintaining accurate records of equipment.

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached.

SELECTION PROCESS

Please make sure that you provide sufficient information on your completed application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Candidates will remain on the certified eligible list for a period of one (1) year.

EXAMINATION PROCESS

The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position\'s requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire.

Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application. If you are a Veteran applying for this position, please submit your DD-214 Long Form with your completed application to receive proper credit.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY recommended. However, if you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax to the addresses provided below. If using fax or regular mail, ensure each page includes your First and Last Name, the Recruitment Number (located at the top of the posting), and the last four digits of your SS#. Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time, or those with incorrect forms, will not be accepted. Postmarks will not be considered.

Maryland Department of Juvenile Services
OHR-Recruitment & Examination Unit
217 E. Redwood Street
Baltimore, MD 21202
Attn: Recruitment# 25-004475-0001
Fax number 410-333-4188
TTY Users: call via Maryland Relay

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments. Bilingual applicants and people with disabilities are welcome to apply for all recruitments. Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply. We welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.