Lexicon is hiring: IT Support Technician in Little Rock

Lexicon offers a unique combination of capabilities. Our services include construction management, fabrication, erection, mechanical installation, and plant maintenance for heavy industrial, commercial, and roadway projects, as well as a full spectrum of golf course construction and management services.

Position Summary

IT Support Technician Position Summary: This role is responsible for providing technical support to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Perform remote troubleshooting using diagnostic tools and guided questioning.
• Resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software.
• Escalate unresolved issues to higher-level support personnel.
• Document issues and resolutions in the help desk system.
• Assist with onboarding/offboarding tasks such as account setup, hardware provisioning, and access revocation.
• Maintain inventory records and assist in asset tracking and reclamation.
• Support software installations and updates under supervision.
• Provide guidance on IT policies and procedures to end users.
• The ability to work overtime and regular, punctual attendance is required.

Qualifications

• Basic understanding of computer systems, mobile devices, and common software applications.
• Minimum of 2 years’ experience in IT preferred.
• Experience with Windows OS and Microsoft Office Suite
• Experience with ticketing systems preferred
• Exposure to remote desktop tools, Active Directory, and VPN preferred
• Strong communication and customer service skills.
• Ability to follow instructions and work collaboratively in a team environment.
• Patience and professionalism when dealing with non-technical users.
• High school diploma or equivalent; coursework or certifications in IT (e.g., CompTIA A+) preferred.

Physical Demands

• Ability to sit or stand for extended periods while working at a computer or assisting staff.
• Frequent use of hands and fingers to operate keyboards, phones, and other IT equipment.
• Ability to lift and carry equipment such as desktop computers, laptops, monitors, printers, and networking hardware (typically up to 25–40 lbs).
• Occasional bending, stooping, kneeling, or crawling to install cables, connect hardware, or access equipment in tight spaces (e.g., under desks, server racks).
• Adequate vision to read technical manuals, schematics, and computer screens.
• Clear communication abilities (both verbal and written) to support users and document issues.
• All the physical demands listed are essential functions.

Benefits

• Medical Insurance
• HSA with Employer contributions
• Dental Insurance
• Vision Insurance
• Group and Voluntary Life Insurance
• Short Term/Long Term Disability
• Critical Illness Plan
• Employee Assistance Program
• Paid Vacation
• 401(k) with Employer Match

Lexicon