The One 23 Group is hiring: Junior IT Specialist in Herndon

Overview

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

The One 23 Group, a Virginia-based Government Contractor, seeks a Junior IT Specialist, local to the Washington, DC area.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain laptops, desktops, printers, and other IT equipment.
• Assist with account setup, access management, and onboarding of new employees.
• Monitor and maintain IT asset inventory and documentation.
• Support cybersecurity initiatives and ensure compliance with company policies.
• Assist with system updates, patches, and backups.
• Collaborate with the IT Manager or senior IT staff to troubleshoot and resolve escalated issues.
• Perform and support special IT projects as assigned, which may include technology rollouts, migrations, or process improvement initiatives.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• 0–2 years of experience in an IT support or related role.
• Basic knowledge of Windows and/or Mac operating systems, Microsoft Office 365, and networking fundamentals.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to handle multiple tasks and prioritize effectively.
• Willingness to learn and take on new challenges.

Preferred Skills

• Experience with help desk ticketing systems.
• Familiarity with cloud-based platforms (e.g., Azure, AWS, SharePoint).
• Knowledge of cybersecurity best practices.