Drees Homes
Overview
Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal ,
and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.
Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.
Responsibilities/Qualifications Drees Homes, one of the largest privately-owned homebuilders in the nation, is looking for a
Customer Care Representative
as we grow in our Austin, TX Division. We're seeking customer centric individuals and we are willing to train the right candidate! This is an important position within Drees Homes. If you possess all or some of the below listed knowledge and skills, we want to hear from you!
Key Responsibilities:
Complete assigned warranty service requests within the guidelines of company policy
Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
Evaluate all customer complaints and report solutions
Conduct 60-day and yearly Customer Orientations
Keep the customer care system up-to-date and accurate
Recommend changes that will improve processes
Monitor and respond to email and voice mail messages daily
Comply with the "Warranty On Call" procedure
Knowledge and Skills:
Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
Excellent verbal and written communication skills with internal and external customers
General knowledge of residential construction and the homebuilding process
Basic computer skills, experience using an iPad preferred
Must be organized, detail-minded, and adaptable
Self-driven and able to work independently
Ability to follow through to a satisfactory conclusion
Customer oriented, outgoing, dependable & ethical
Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
Problem solving abilities with excellent follow-up skills
Previous customer care experience preferred
Requirements:
High School diploma is required; Construction or other related college degree a plus
Must have reliable transportation
Premier Benefits to Support YOU:
We offer a comprehensive benefits package, including:
Medical, dental and vision
Life, AD&D, and critical illness insurance
Wellness rewards
401(k) savings plan
Profit Sharing
Paid time off increasing with tenure
Tuition reimbursement
Long and short disability and Parental leave
Employee discount program on the purchase of a Drees Home
Employee Assistance Program and much more!
The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.
Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.
Summary Equal Opportunity Employer / Drug-Free Work Place
To learn more about Drees Homes, please visit our website - www.dreeshomes.com
Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal ,
and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.
Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.
Responsibilities/Qualifications Drees Homes, one of the largest privately-owned homebuilders in the nation, is looking for a
Customer Care Representative
as we grow in our Austin, TX Division. We're seeking customer centric individuals and we are willing to train the right candidate! This is an important position within Drees Homes. If you possess all or some of the below listed knowledge and skills, we want to hear from you!
Key Responsibilities:
Complete assigned warranty service requests within the guidelines of company policy
Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
Evaluate all customer complaints and report solutions
Conduct 60-day and yearly Customer Orientations
Keep the customer care system up-to-date and accurate
Recommend changes that will improve processes
Monitor and respond to email and voice mail messages daily
Comply with the "Warranty On Call" procedure
Knowledge and Skills:
Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
Excellent verbal and written communication skills with internal and external customers
General knowledge of residential construction and the homebuilding process
Basic computer skills, experience using an iPad preferred
Must be organized, detail-minded, and adaptable
Self-driven and able to work independently
Ability to follow through to a satisfactory conclusion
Customer oriented, outgoing, dependable & ethical
Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
Problem solving abilities with excellent follow-up skills
Previous customer care experience preferred
Requirements:
High School diploma is required; Construction or other related college degree a plus
Must have reliable transportation
Premier Benefits to Support YOU:
We offer a comprehensive benefits package, including:
Medical, dental and vision
Life, AD&D, and critical illness insurance
Wellness rewards
401(k) savings plan
Profit Sharing
Paid time off increasing with tenure
Tuition reimbursement
Long and short disability and Parental leave
Employee discount program on the purchase of a Drees Home
Employee Assistance Program and much more!
The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.
Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.
Summary Equal Opportunity Employer / Drug-Free Work Place
To learn more about Drees Homes, please visit our website - www.dreeshomes.com