StrideCare
Overview
IT Help Desk Administrator
role at
StrideCare . StrideCare is a fast-growing medical group committed to delivering personalized, quality, patient-centric care. Our team of providers and staff place patient care at the core while delivering an efficient and fulfilling experience for both patients and providers. We are seeking an IT Help Desk Support Specialist who is passionate about improving the quality of life for our patients through exemplary, compassionate care to join our team. Job Summary
StrideCare, a healthcare multi-specialty physician group, is seeking a skilled Help Desk Support Specialist to provide technical support and assistance to our clients and end-users. The ideal candidate will respond to customer inquiries, diagnose and troubleshoot technical issues, maintain correct user licensing, and resolve problems to ensure customer satisfaction. The Help Desk Support Specialist will work closely with our team to deliver prompt, efficient, and effective technical support to healthcare clients. Responsibilities
Respond to customer inquiries via phone, email, and in-person in a timely and professional manner. Provide technical assistance and support for hardware, software, and network related issues. Diagnose and troubleshoot technical issues related to computer systems, applications, and hardware. Collaborate with other members of the IT team to resolve complex technical problems and escalate issues as needed. Install, configure, and maintain hardware and software for end-users, including laptops, desktops, printers, and mobile devices. Provide training to end-users on basic technical issues and software applications. Assist in development of new Policy and Procedure. Document technical issues and resolutions in a help desk ticketing system. Follow up with customers to ensure that technical issues have been resolved and customer satisfaction is achieved. Participate in IT projects and initiatives as needed. Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security. Qualifications And Education Requirements
Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field. Minimum of 5 years experience in a help desk or technical support role, preferably in the healthcare industry. Minimum of 5 years of experience supporting Windows operating systems, Microsoft 365 (Entra, Azure, SharePoint, Exchange, Teams, InTune) and Microsoft Office Suite (Word, Excel, Outlook, SharePoint, Teams, OneDrive). Experience working with RMM tools, MDM, Intune. Experience managing UCaaS platforms (RingCentral, Vonage, 8x8, etc.). Experience with remote desktop support and virtualization technologies. Strong customer service skills and ability to work effectively with customers of all levels. Excellent communication skills, both verbal and written. Ability to work in a fast-paced environment and manage multiple priorities. Availability to travel 25%. Experience with help desk ticketing systems and ITIL practices is a plus. Familiarity with Linux, Windows, and cloud-based technologies is a plus. StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences. Note: This posting does not list every responsibility of the role and may be subject to change at the discretion of StrideCare. #J-18808-Ljbffr
IT Help Desk Administrator
role at
StrideCare . StrideCare is a fast-growing medical group committed to delivering personalized, quality, patient-centric care. Our team of providers and staff place patient care at the core while delivering an efficient and fulfilling experience for both patients and providers. We are seeking an IT Help Desk Support Specialist who is passionate about improving the quality of life for our patients through exemplary, compassionate care to join our team. Job Summary
StrideCare, a healthcare multi-specialty physician group, is seeking a skilled Help Desk Support Specialist to provide technical support and assistance to our clients and end-users. The ideal candidate will respond to customer inquiries, diagnose and troubleshoot technical issues, maintain correct user licensing, and resolve problems to ensure customer satisfaction. The Help Desk Support Specialist will work closely with our team to deliver prompt, efficient, and effective technical support to healthcare clients. Responsibilities
Respond to customer inquiries via phone, email, and in-person in a timely and professional manner. Provide technical assistance and support for hardware, software, and network related issues. Diagnose and troubleshoot technical issues related to computer systems, applications, and hardware. Collaborate with other members of the IT team to resolve complex technical problems and escalate issues as needed. Install, configure, and maintain hardware and software for end-users, including laptops, desktops, printers, and mobile devices. Provide training to end-users on basic technical issues and software applications. Assist in development of new Policy and Procedure. Document technical issues and resolutions in a help desk ticketing system. Follow up with customers to ensure that technical issues have been resolved and customer satisfaction is achieved. Participate in IT projects and initiatives as needed. Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security. Qualifications And Education Requirements
Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field. Minimum of 5 years experience in a help desk or technical support role, preferably in the healthcare industry. Minimum of 5 years of experience supporting Windows operating systems, Microsoft 365 (Entra, Azure, SharePoint, Exchange, Teams, InTune) and Microsoft Office Suite (Word, Excel, Outlook, SharePoint, Teams, OneDrive). Experience working with RMM tools, MDM, Intune. Experience managing UCaaS platforms (RingCentral, Vonage, 8x8, etc.). Experience with remote desktop support and virtualization technologies. Strong customer service skills and ability to work effectively with customers of all levels. Excellent communication skills, both verbal and written. Ability to work in a fast-paced environment and manage multiple priorities. Availability to travel 25%. Experience with help desk ticketing systems and ITIL practices is a plus. Familiarity with Linux, Windows, and cloud-based technologies is a plus. StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences. Note: This posting does not list every responsibility of the role and may be subject to change at the discretion of StrideCare. #J-18808-Ljbffr