Yrefy LLC
Position Overview
We are seeking a skilled IT Support Specialist to provide technical support and maintain our Microsoft 365
and Azure-based IT infrastructure. This role combines hands-on user support with system administration
responsibilities, bridging help desk functions and advanced technical operations.
Key Responsibilities
User Support & Help Desk
Provide tier 1 and tier 2 technical support to end users via phone, email, and in-person
Troubleshoot hardware and software issues including desktops, laptops, mobile devices, and
peripherals
Resolve user account issues, password resets, and access permissions
Document and track support tickets using ticketing system
Escalate complex issues to senior IT staff when appropriate
Microsoft 365 Administration
Manage user accounts, licensing, and permissions in Microsoft 365 admin center
Support Exchange Online, SharePoint, Teams, and OneDrive for Business
Configure and troubleshoot Outlook, Teams, and other M365 applications
Assist with email migration and mailbox management
Monitor M365 service health and communicate outages to users
System Administration
Perform basic Intune user and group management
Deploy, configure, and maintain Windows workstations and software using autopilot.
Manage group policies and security settings
Assist with printer setup and network connectivity issues
Maintain IT inventory and asset management systems
Support backup and recovery operations
Security & Compliance
Implement and maintain endpoint security solutions
Assist with security awareness training and policy enforcement
Monitor for security incidents and assist with remediation
Support compliance requirements and audit processes.
Required Qualifications
1-3 years of experience in IT support or help desk environment
Strong knowledge of Windows 10/11 operating systems
Experience with Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive)
Understanding of Intune/Entra and basic networking concepts
Excellent troubleshooting and problem-solving skills
Strong communication skills and customer service orientation
Ability to work independently and manage multiple priorities
Preferred Qualifications (Good to Have)
****Experience with Microsoft Azure services and administration
CompTIA A+ certification or equivalent technical certification
Knowledge of PowerShell scripting
Experience with mobile device management (MDM/Intune)
Familiarity with ITIL service management principles
Previous experience in a hybrid cloud environment
Technical Skills
Microsoft 365 Admin Center
Intune/Entra fundamentals
Basic networking (TCP/IP, DNS, DHCP)
Remote desktop and support tools
Antivirus and endpoint protection solutions
What We Offer
What We Offer
Competitive salary and benefits package
Professional development opportunities and training
Collaborative work environment
Opportunity to grow into senior technical roles
Flexible work arrangements
Physical Requirements
Ability to lift and move computer equipment up to 50 pounds
We are seeking a skilled IT Support Specialist to provide technical support and maintain our Microsoft 365
and Azure-based IT infrastructure. This role combines hands-on user support with system administration
responsibilities, bridging help desk functions and advanced technical operations.
Key Responsibilities
User Support & Help Desk
Provide tier 1 and tier 2 technical support to end users via phone, email, and in-person
Troubleshoot hardware and software issues including desktops, laptops, mobile devices, and
peripherals
Resolve user account issues, password resets, and access permissions
Document and track support tickets using ticketing system
Escalate complex issues to senior IT staff when appropriate
Microsoft 365 Administration
Manage user accounts, licensing, and permissions in Microsoft 365 admin center
Support Exchange Online, SharePoint, Teams, and OneDrive for Business
Configure and troubleshoot Outlook, Teams, and other M365 applications
Assist with email migration and mailbox management
Monitor M365 service health and communicate outages to users
System Administration
Perform basic Intune user and group management
Deploy, configure, and maintain Windows workstations and software using autopilot.
Manage group policies and security settings
Assist with printer setup and network connectivity issues
Maintain IT inventory and asset management systems
Support backup and recovery operations
Security & Compliance
Implement and maintain endpoint security solutions
Assist with security awareness training and policy enforcement
Monitor for security incidents and assist with remediation
Support compliance requirements and audit processes.
Required Qualifications
1-3 years of experience in IT support or help desk environment
Strong knowledge of Windows 10/11 operating systems
Experience with Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive)
Understanding of Intune/Entra and basic networking concepts
Excellent troubleshooting and problem-solving skills
Strong communication skills and customer service orientation
Ability to work independently and manage multiple priorities
Preferred Qualifications (Good to Have)
****Experience with Microsoft Azure services and administration
CompTIA A+ certification or equivalent technical certification
Knowledge of PowerShell scripting
Experience with mobile device management (MDM/Intune)
Familiarity with ITIL service management principles
Previous experience in a hybrid cloud environment
Technical Skills
Microsoft 365 Admin Center
Intune/Entra fundamentals
Basic networking (TCP/IP, DNS, DHCP)
Remote desktop and support tools
Antivirus and endpoint protection solutions
What We Offer
What We Offer
Competitive salary and benefits package
Professional development opportunities and training
Collaborative work environment
Opportunity to grow into senior technical roles
Flexible work arrangements
Physical Requirements
Ability to lift and move computer equipment up to 50 pounds