StevenDouglas
Overview
We are seeking a skilled and motivated
Desktop Support Technician
to join our IT team in
Coconut Creek, FL . This is an
on-site role
(4 days per week, 10-hour shifts) supporting end users across hardware, software, and account management issues. The ideal candidate will have
23 years
of Help Desk or Technical Support experience, excellent customer service and communication skills, and a proactive, problem-solving mindset. This is a
contract-to-hire
opportunity with the potential for long-term employment based on performance. Base pay range:
$18.00/hr - $21.00/hr Location:
Coconut Creek, FL (On-site 4 days/week) Job Type:
Contract-to-Hire Employer:
StevenDouglas Key Responsibilities
Serve as the
first point of contact
for Tier 1 technical issues via phone, email, and in person. Provide hands-on support for desktops, laptops, printers, and mobile devices. Troubleshoot software and hardware issues for end users, both locally and remotely. Support and administer user accounts in
Active Directory
(password resets, access permissions, new accounts). Provide user support for
Microsoft 365
applications (Outlook, Teams, OneDrive, etc.). Document all incidents, requests, and resolutions using the IT ticketing system. Escalate complex or unresolved issues to higher-tier support as needed. Assist with device imaging, user onboarding/offboarding, and inventory tracking. Maintain a high level of
customer service and professionalism
in all interactions. Qualifications
23 years of Help Desk or Technical Support experience. Associates degree in IT, Computer Science, or related field required;
Bachelors degree preferred . Strong understanding of
Windows OS , Microsoft 365, and general hardware troubleshooting. Hands-on experience with
Active Directory
for user and group account management. Exceptional
communication
and
customer service
skills. Ability to work 10-hour shifts, 4 days a week, on-site in Coconut Creek. Willingness to learn and grow within a fast-paced IT environment. Preferred Skills
Familiarity with IT service management/ticketing systems (e.g., ServiceNow, Zendesk). Knowledge of basic networking concepts (DNS, DHCP, IP addressing). Relevant certifications such as
CompTIA A+ ,
MCP , or similar are a plus. Seniority level
Entry level Employment type
Contract Job function
Information Technology Industries
Staffing and Recruiting Referrals increase your chances of interviewing at StevenDouglas by 2x Get notified when a new job is posted. #J-18808-Ljbffr
We are seeking a skilled and motivated
Desktop Support Technician
to join our IT team in
Coconut Creek, FL . This is an
on-site role
(4 days per week, 10-hour shifts) supporting end users across hardware, software, and account management issues. The ideal candidate will have
23 years
of Help Desk or Technical Support experience, excellent customer service and communication skills, and a proactive, problem-solving mindset. This is a
contract-to-hire
opportunity with the potential for long-term employment based on performance. Base pay range:
$18.00/hr - $21.00/hr Location:
Coconut Creek, FL (On-site 4 days/week) Job Type:
Contract-to-Hire Employer:
StevenDouglas Key Responsibilities
Serve as the
first point of contact
for Tier 1 technical issues via phone, email, and in person. Provide hands-on support for desktops, laptops, printers, and mobile devices. Troubleshoot software and hardware issues for end users, both locally and remotely. Support and administer user accounts in
Active Directory
(password resets, access permissions, new accounts). Provide user support for
Microsoft 365
applications (Outlook, Teams, OneDrive, etc.). Document all incidents, requests, and resolutions using the IT ticketing system. Escalate complex or unresolved issues to higher-tier support as needed. Assist with device imaging, user onboarding/offboarding, and inventory tracking. Maintain a high level of
customer service and professionalism
in all interactions. Qualifications
23 years of Help Desk or Technical Support experience. Associates degree in IT, Computer Science, or related field required;
Bachelors degree preferred . Strong understanding of
Windows OS , Microsoft 365, and general hardware troubleshooting. Hands-on experience with
Active Directory
for user and group account management. Exceptional
communication
and
customer service
skills. Ability to work 10-hour shifts, 4 days a week, on-site in Coconut Creek. Willingness to learn and grow within a fast-paced IT environment. Preferred Skills
Familiarity with IT service management/ticketing systems (e.g., ServiceNow, Zendesk). Knowledge of basic networking concepts (DNS, DHCP, IP addressing). Relevant certifications such as
CompTIA A+ ,
MCP , or similar are a plus. Seniority level
Entry level Employment type
Contract Job function
Information Technology Industries
Staffing and Recruiting Referrals increase your chances of interviewing at StevenDouglas by 2x Get notified when a new job is posted. #J-18808-Ljbffr