Kentucky Staffing
Contract It Help Desk Support Specialist
We are seeking a dedicated Contract IT Help Desk Support Specialist to join our client's team and provide exceptional technical assistance to end users. The ideal candidate will have strong troubleshooting skills, a customer-service-oriented mindset, and the ability to thrive in a fast-paced IT environment. This is an exciting opportunity for professionals looking to make a tangible impact while leveraging their technical expertise. Typical Duties and Responsibilities: Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or in-person communication. Log, track, and manage incidents and service requests within an IT service management system to ensure timely resolution. Troubleshoot and resolve issues related to operating systems (Windows/Mac), applications (e.g., Microsoft Office 365), and IT peripherals such as printers and mobile devices. Configure, deploy, and maintain user workstations, laptops, and associated hardware. Assist with account setups, password resets, and user access requests for various applications and systems. Escalate unresolved issues to Tier 2 or Tier 3 support when necessary, ensuring proper documentation is provided. Ensure compliance with IT security policies and conduct user training or guidance as needed. Collaborate with team members to identify recurring issues, contributing to process improvements and knowledge base documentation. Monitor IT systems proactively to address potential issues and limit disruptions to business operations. Requirements Required Qualifications: Proven experience in a help desk or IT support role, preferably at Tier 1 or Tier 2 levels. Strong technical knowledge of Windows and Mac operating systems, Office 365, and common IT tools (e.g., Active Directory, ticketing tools like ServiceNow or Zendesk). Familiarity with networking fundamentals (LAN/WAN) and troubleshooting basic connectivity issues. Exceptional communication and interpersonal skills with a focus on delivering outstanding customer service. Ability to manage multiple tasks and prioritize effectively in a team-oriented environment.
We are seeking a dedicated Contract IT Help Desk Support Specialist to join our client's team and provide exceptional technical assistance to end users. The ideal candidate will have strong troubleshooting skills, a customer-service-oriented mindset, and the ability to thrive in a fast-paced IT environment. This is an exciting opportunity for professionals looking to make a tangible impact while leveraging their technical expertise. Typical Duties and Responsibilities: Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or in-person communication. Log, track, and manage incidents and service requests within an IT service management system to ensure timely resolution. Troubleshoot and resolve issues related to operating systems (Windows/Mac), applications (e.g., Microsoft Office 365), and IT peripherals such as printers and mobile devices. Configure, deploy, and maintain user workstations, laptops, and associated hardware. Assist with account setups, password resets, and user access requests for various applications and systems. Escalate unresolved issues to Tier 2 or Tier 3 support when necessary, ensuring proper documentation is provided. Ensure compliance with IT security policies and conduct user training or guidance as needed. Collaborate with team members to identify recurring issues, contributing to process improvements and knowledge base documentation. Monitor IT systems proactively to address potential issues and limit disruptions to business operations. Requirements Required Qualifications: Proven experience in a help desk or IT support role, preferably at Tier 1 or Tier 2 levels. Strong technical knowledge of Windows and Mac operating systems, Office 365, and common IT tools (e.g., Active Directory, ticketing tools like ServiceNow or Zendesk). Familiarity with networking fundamentals (LAN/WAN) and troubleshooting basic connectivity issues. Exceptional communication and interpersonal skills with a focus on delivering outstanding customer service. Ability to manage multiple tasks and prioritize effectively in a team-oriented environment.