Tata Consultancy Services
Desktop and Mobility Support
Tata Consultancy Services, San Diego, California, United States, 92189
Overview
Desktop and Mobility Support role at
Tata Consultancy Services . Responsibilities
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of devices Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components (e.g., MS Office, VPN, Anti-Virus, Skype) Provide support in enrolling the iOS devices in MDM (JAMF) and investigate incidents and tasks Deployment of device drivers and Windows patch updates Troubleshoot laptop/desktop performance, group policy, encryption and failed software configurations of end user devices Manage the security compliance health status of end user workstations Monitor security patching status and remedy deficiencies proactively Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incident calls Investigate desktop level incidents and identify root causes to provide solutions Deployment, monitoring and reporting of device drivers including BIOS & utilities Support Windows 11 feature upgrades using modern management techniques - SCCM/Auto Pilot L2 workstation operational support Monitor and report on user experience Qualifications
Must Have Technical/Functional Skills : Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support Salary
Salary Range: $70,000 - $80,000 a year Benefits
TCS Employee Benefits Summary : Discretionary Annual Incentive; Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans; Family Support: Maternal & Parental Leaves; Insurance Options: Auto & Home Insurance, Identity Theft Protection; Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement; Time Off: Vacation, Time Off, Sick Leave & Holidays; Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Location and status
Tijuana, Baja California, Mexico 1 month ago #J-18808-Ljbffr
Desktop and Mobility Support role at
Tata Consultancy Services . Responsibilities
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of devices Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components (e.g., MS Office, VPN, Anti-Virus, Skype) Provide support in enrolling the iOS devices in MDM (JAMF) and investigate incidents and tasks Deployment of device drivers and Windows patch updates Troubleshoot laptop/desktop performance, group policy, encryption and failed software configurations of end user devices Manage the security compliance health status of end user workstations Monitor security patching status and remedy deficiencies proactively Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incident calls Investigate desktop level incidents and identify root causes to provide solutions Deployment, monitoring and reporting of device drivers including BIOS & utilities Support Windows 11 feature upgrades using modern management techniques - SCCM/Auto Pilot L2 workstation operational support Monitor and report on user experience Qualifications
Must Have Technical/Functional Skills : Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support Salary
Salary Range: $70,000 - $80,000 a year Benefits
TCS Employee Benefits Summary : Discretionary Annual Incentive; Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans; Family Support: Maternal & Parental Leaves; Insurance Options: Auto & Home Insurance, Identity Theft Protection; Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement; Time Off: Vacation, Time Off, Sick Leave & Holidays; Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Location and status
Tijuana, Baja California, Mexico 1 month ago #J-18808-Ljbffr