Tata Consultancy Services
Desktop Support Specialist
Tata Consultancy Services, San Diego, California, United States, 92189
Base pay range
$70,000.00/yr - $80,000.00/yr Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks Deployment of device drivers and windows patch updates Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices Manage the Security compliance health status of end user workstations Monitor security patching status and remedy deficiencies proactively Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team Adjust configuration options as required to resolve defects identified while performing corrective action on a device Investigate desktop level incidents and identify root causes to be able to provide solutions Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot L2 Workstations operational support Monitor and report on User experience Report on Workstation image deployments and patch compliance metrics Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. San Diego, CA
ownership details may vary by location; verify with the recruiter. #J-18808-Ljbffr
$70,000.00/yr - $80,000.00/yr Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks Deployment of device drivers and windows patch updates Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices Manage the Security compliance health status of end user workstations Monitor security patching status and remedy deficiencies proactively Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team Adjust configuration options as required to resolve defects identified while performing corrective action on a device Investigate desktop level incidents and identify root causes to be able to provide solutions Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot L2 Workstations operational support Monitor and report on User experience Report on Workstation image deployments and patch compliance metrics Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. San Diego, CA
ownership details may vary by location; verify with the recruiter. #J-18808-Ljbffr