Harris Computer
Join to apply for the
Support Analyst
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Harris Computer 1 day ago Be among the first 25 applicants Join to apply for the
Support Analyst
role at
Harris Computer Get AI-powered advice on this job and more exclusive features. About The Role
Harris School Solutions is seeking a detail-oriented and customer-focused About The Role
Harris School Solutions is seeking a detail-oriented and customer-focused
NextGen Support Analyst
to join our Support Services team. This role is pivotal in delivering high-quality technical support for our NextGen software solutions, ensuring customer satisfaction, and contributing to continuous process improvement.
Key Responsibilities
Customer Support: Respond to support tickets with accuracy and timeliness, resolving technical issues and guiding users through solutions. Technical Troubleshooting: Assist with diagnosing and resolving software-related problems, escalating complex issues as needed. Documentation: Maintain and contribute to internal knowledge bases and support documentation to ensure consistent and accurate responses. Customer Engagement: Communicate effectively with clients to understand their needs, provide updates, and build trust. Training Support: Participate in onboarding and training sessions for new team members and clients, ensuring clarity and consistency. Process Improvement: Use data and feedback to identify inefficiencies and propose enhancements to support workflows. Billing and Renewals Assistance: Support the team in managing customer billing inquiries and renewal processes.
Qualifications
Associate’s or Bachelor’s degree in a related field, or equivalent experience. 2+ years of experience in a technical support or customer service role, preferably in a software environment. Experience with financial software, especially in school district setting, is strongly preferred. Strong problem-solving and analytical skills. Excellent written and verbal communication abilities. Familiarity with support ticketing systems and remote troubleshooting tools.
Desired Qualities
Empathy and approachability in customer interactions. Initiative and curiosity to learn and improve. Ability to work independently and collaboratively. Strong organizational skills and attention to detail.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Harris Computer by 2x Get notified about new Support Analyst jobs in
Florida, United States . St. Petersburg, FL $28.64-$28.64 5 days ago IT Support Analyst/Systems Administrator
Bonita Springs, FL $22.00-$28.00 1 week ago Coconut Creek, FL $18.00-$21.00 3 weeks ago Client Support Engineer (Monday to Friday 6 PM to 3 AM EST shift)
Ocala, FL $55,000.00-$60,000.00 3 weeks ago North Palm Beach, FL $35.00-$45.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Support Analyst
role at
Harris Computer 1 day ago Be among the first 25 applicants Join to apply for the
Support Analyst
role at
Harris Computer Get AI-powered advice on this job and more exclusive features. About The Role
Harris School Solutions is seeking a detail-oriented and customer-focused About The Role
Harris School Solutions is seeking a detail-oriented and customer-focused
NextGen Support Analyst
to join our Support Services team. This role is pivotal in delivering high-quality technical support for our NextGen software solutions, ensuring customer satisfaction, and contributing to continuous process improvement.
Key Responsibilities
Customer Support: Respond to support tickets with accuracy and timeliness, resolving technical issues and guiding users through solutions. Technical Troubleshooting: Assist with diagnosing and resolving software-related problems, escalating complex issues as needed. Documentation: Maintain and contribute to internal knowledge bases and support documentation to ensure consistent and accurate responses. Customer Engagement: Communicate effectively with clients to understand their needs, provide updates, and build trust. Training Support: Participate in onboarding and training sessions for new team members and clients, ensuring clarity and consistency. Process Improvement: Use data and feedback to identify inefficiencies and propose enhancements to support workflows. Billing and Renewals Assistance: Support the team in managing customer billing inquiries and renewal processes.
Qualifications
Associate’s or Bachelor’s degree in a related field, or equivalent experience. 2+ years of experience in a technical support or customer service role, preferably in a software environment. Experience with financial software, especially in school district setting, is strongly preferred. Strong problem-solving and analytical skills. Excellent written and verbal communication abilities. Familiarity with support ticketing systems and remote troubleshooting tools.
Desired Qualities
Empathy and approachability in customer interactions. Initiative and curiosity to learn and improve. Ability to work independently and collaboratively. Strong organizational skills and attention to detail.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Harris Computer by 2x Get notified about new Support Analyst jobs in
Florida, United States . St. Petersburg, FL $28.64-$28.64 5 days ago IT Support Analyst/Systems Administrator
Bonita Springs, FL $22.00-$28.00 1 week ago Coconut Creek, FL $18.00-$21.00 3 weeks ago Client Support Engineer (Monday to Friday 6 PM to 3 AM EST shift)
Ocala, FL $55,000.00-$60,000.00 3 weeks ago North Palm Beach, FL $35.00-$45.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr